Technical Project Manager

TechDigital Group; Stamford (CT); On-site; USD 65,000 - 85,000; Full time

Job summary

TechDigital Group is seeking an IT Support Specialist to oversee and coordinate third-party IT support personnel on-site in Greenwood Village, Colorado. The role involves ensuring service quality, managing day-to-day operations, and maintaining compliance with IT policies.

Key responsibilities include handling tier-3 escalations, supporting Windows and Linux servers, and ensuring compliance with cybersecurity standards. Candidates should have a strong background in networking and IT support.

Qualifications

• 5+ years of experience in IT support, particularly in industrial or manufacturing environments.
• Proficient in managing Windows and Linux/Unix servers.
• Strong expertise in networking concepts and basic troubleshooting.

Responsibilities

• Oversee third-party IT support personnel on-site.
• Serve as primary IT contact for factory users and stakeholders.
• Handle urgent tier-3 escalations regarding network and server issues.
• Support day-to-day system operations and incident resolution.
• Ensure compliance with cybersecurity standards.

Skills

Networking knowledge

Server and operating systems

Security and audit knowledge

Job description

What are the top 3 skills required for this role?

• 50% – Networking knowledge (LAN, WAN, cabling, firewall, TCP/IP routing, etc.)
• 25% – Server, virtualization, storage, and Windows/Linux operating systems
• 25% – Security and audit knowledge

Job Description / Responsibilities

Key Responsibilities

• Oversee and coordinate the work of third‑party IT support personnel on‑site, ensuring service quality and compliance with IT policies and factory safety requirements.
• Serve as the primary on‑site IT contact for factory users and stakeholders, ensuring effective communication and coordination with remote/global IT teams across different domains (network, storage, applications, etc.).
• Handle urgent tier‑3 escalation with third‑party IT regarding network connectivity, servers, client systems, and production tools.
• Support day‑to‑day system operations, including user provisioning, hardware/software deployment, patch management, and incident resolution.
• Work closely with global teams to maintain and support factory systems, MES, ERP, and other critical applications.
• Perform basic network troubleshooting (e.g., TCP/IP, DNS, DHCP, routing) and elevate to specialized teams when needed.
• Support and maintain Windows and Linux/Unix servers, ensuring system stability, performance, and security hardening.
• Participate in routine tasks such as OS patching, endpoint protection, system monitoring, and inventory control.
• Ensure compliance with cybersecurity standards and participate in security‑related initiatives such as vulnerability remediation and endpoint management.
• Assist with IT asset management, documentation, and audit readiness for local factory systems.