Technical Project Lead - Tekion

CLA (CliftonLarsonAllen); Charlotte (NC); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Job summary

CLA (CliftonLarsonAllen) is seeking a Technical Lead for Tekion to guide technical and functional discovery for dealership clients in the Charlotte area. The role includes analyzing root causes, scoping support projects, and owning the escalation path to Tekion.

You will work with the Growth team to create estimates and Statements of Work (SOWs). Required are 4 years of experience with dealership management systems (DMS), preferably Tekion, and a Bachelor's degree.

Qualifications

• Lead technical and functional discovery for Tekion dealership clients.
• Own escalation path to Tekion and resolve issues.
• Collaborate with Growth to translate discovery into estimates and SOWs.

Responsibilities

• Lead technical and functional discovery with dealership clients.
• Sort issues into training, configuration, workflow, integration, data, or product defect.
• Reproduce and document customer issues.
• Scope technical support, optimization, and remediation projects.
• Develop deployment strategies and toolkits for consistent service delivery.
• Support post-implementation engagements.
• Maintain knowledge base of recurring issues and solutions.
• Continuously improve processes and methodologies.

Skills

Technical leadership

Discovery

Client-facing communication

Education

Bachelor's degree

Related field preferred

Tools

Tekion DMS

Job description

CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8,500 people, 130 U.S. locations, and a global reach, we promise to know you and help you.

Technical Lead – Tekion

This role leads technical and functional discovery for Tekion dealership clients. It finds the root cause of reported issues and turns what it learns into scoped support, optimization, and remediation work. The role also serves as CLA's Tier 1 support resource and owns the escalation path to Tekion.

Essential Job Functions

• Lead technical and functional discovery with dealership clients to understand their current state, pain points, and business needs.
• Sort client issues into training, configuration, workflow, integration, data, or product-defect issues to decide the right correction.
• Reproduce and document customer issues
• Scope technical support, optimization, and remediation projects.
• Work with the Growth team to turn discovery findings into estimates, assumptions, deliverables, and Statements of Work (SOWs).
• Develop and implement strategies for efficient and effective software deployment, including toolkits for consistent service deliver delivery.
• Support delivery of post-implementation engagements.
• Provide support to Tekion dealership clients.
• Maintain a knowledge base of recurring dealership issues, their root causes, and their solutions.
• Continuously improve processes and methodologies

Experience

• 4 Years of experience required. 5-7 years of relevant experience preferred.
• Experience with dealership management systems (DMS), preferably Tekion, is preferred.

Education

• Bachelor's degree is required. Combination of relevant experience, education, and training may be accepted in lieu of degree.
• Degree in Accounting, Computer Science, Information Technology, or a related field preferred.

Travel Requirements

None required. Tekion platform certification preferred. This position could require travel.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Wellness at CLA

To support our CLA family members, we focus on their physical, financial, social, and emotional well-being and offer comprehensive benefit options that include health, dental, vision, 401k and much more.