Technical Program Manager – Strategic Initiatives

Manulife Financial; Boston (MA); Hybrid; USD 92,000 - 160,000; Full time

Job summary

Manulife Financial in Boston, MA is seeking a Technical Program Manager to lead strategic technology initiatives across life insurance platforms and operations. You will translate business needs into coordinated development, testing, implementation, and readiness plans while balancing schedule, budget, and risk.

You will partner with business initiative owners, product owners, and technology leaders to align capabilities and investments with insurance value chain priorities.

Qualifications

• 3-5 years of technical program management expertise in related field.
• 3+ years delivering technology solutions in the life & annuity (L&A) insurance industry (required).
• 3+ years experience with administration platforms including but limited to Verisk FAST and Hexure FireLight/Foresight.
• Familiarity with L&A insurance-related regulatory and business concepts.

Responsibilities

• Initiative management: Overseeing the full SDLC for initiatives that support John Hancock Insurance priorities across policyholder, producer, and operations journeys.
• Initiative Delivery: Responsible for all aspects of technology delivery including initiation, planning, execution, monitoring and control, and post-initiative evaluation.
• Cross-functional leadership: Aligning product architecture and IT service areas to deliver services.
• Technical risk management: Identifying and mitigating technical risks that could impact project success.
• Value Creation: Aligning technology components with business milestones, scope, and delivery.

Skills

Tech program mgmt

Insurance tech delivery

Stakeholder leadership

Regulatory understanding

Oral & written comms

Tools

Verisk FAST

Hexure FireLight/Foresight

Job description

The Technical Program Manager (TPM) will lead strategic initiatives that deliver integrated technology solutions across John Hancock Insurance. This role offers the opportunity to shape complex, high-impact programs spanning product enablement, distribution, policy administration, servicing, and operations. The TPM will partner with business initiative owners, product owners, and technology leaders to align capabilities, capacity, and investment with commitments across the insurance value chain. The role will translate business, product, regulatory, and customer needs into coordinated development, testing, implementation, and business‑readiness plans while ensuring delivery on schedule, within budget, and with strong risk management. Success requires someone who can connect business outcomes with technology execution, navigate effective‑date‑driven product changes, and lead across multiple platforms and stakeholder groups.

Position Responsibilities:

Initiative management: Overseeing the full Software Development Lifecycle (SDLC) for initiatives that support John Hancock Insurance priorities, from initiation and delivery through implementation, stabilization, and post‑launch support across policyholder, producer, and operations journeys. Initiative Delivery: Responsible and accountable for all aspects of technology delivery, including initiation, planning, execution, monitoring and control, closure, and post‑initiative evaluation, to meet scope, budget, schedule, regulatory, operational‑readiness, and customer commitments. Technical expertise: Using their background in understanding software engineering and technology to implement technology strategies and ensure effective software

delivery

Cross‑functional leadership: Providing cross‑functional leadership and building alignment for efforts such as product architecture and synchronizing the ask with the IT organization service areas to deliver services. Technical risk management: Identifying and mitigating technical risks that could impact project success Value Creation: works closely with Business Initiative lead to build schedule, milestones, goals, and scope by aligning and incorporating technology aspects from components, solutions, feasibility and delivery. People & Culture: Foster a culture of innovation, collaboration, while actively driving alignment and productivity for aligned Team

Required Qualifications:

3-5 years of technical program management expertise in related field

3+ years delivering technology solutions in the life & annuity (L&A) insurance industry (required), with direct exposure to policy administration and supporting policyholder, agent/producer workflows (new business, underwriting, illustration, application submission) and downstream capabilities (preferred).

3+ years experience with administration platforms including but limited to Verisk FAST and Hexure FireLight/Foresight.

Familiarity with L&A insurance-related regulatory and business concepts and the operational cadence of product changes.

Excellent organizational and problem‑solving abilities to manage through creative tension

Influencing and execution the work without direct management of resources

Strong verbal and communication skills with the ability to effectively articulate and communicate technical vision and the ability to translate the outcomes into possibilities, options and execution

Comfortable with leading communications including presentations to senior leadership, sponsors and stakeholders for business cases and roadmaps

Demonstrated experience managing complex releases that include product/rate/assumption updates and effective‑date driven changes, coordinating business readiness and producer communications.

Preferred Qualifications:

Project management skills with proficiency in project/initiative management software tools and methodologies including Agile and Software Development Life Cycle (SDLC)

Understanding of Agile metrics, scrum, and similar agile methodology to track progress, measure team performance, and identify areas of improvement

Working knowledge of the data, integration, and platform capabilities required for AI solutions, including secure access to approved enterprise data.

Proven track record of delivering complex and large-scale IT solutions, including modernization and integration work (APIs, data pipelines) in regulated environments.

Working knowledge of insurance regulatory/compliance considerations that impact ability to partner with Compliance/Legal to ensure controls and evidence are in place.

Experience with test governance (test‑driven development (TDD), parallel testing, defect triage with business SMEs, and sign‑off processes).

Excellent communication, presentation, and interpersonal skills, with the ability to influence and negotiate with peers and leaders.

Ability to manage execution plans to a budget and to provide regular updated financial forecasts for labor and non‑labor expenses

Strong strategic thinking, problem‑solving, and decision‑making skills, with the ability to balance short‑term and long‑term objectives and trade‑offs.

Highly adaptable, flexible, and resilient, with the ability to thrive in a dynamic and fast‑paced environment.

When you join our team:

We'll empower you to learn and grow the career you want.

We'll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.

As part of our global team, we'll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

マニュライフとジョン・ハンコックについて

マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/lをご覧ください。

マニュライフは機会均等を是とする雇用主です

マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に務めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。

雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、[e-mail]までご連絡をお願いします。

Referenced Salary Location

Boston, Massachusetts

Working Arrangement

ハイブリッド勤務

Salary range is expected to be between

$92,475.00 USD - $160,290.00 USD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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Company: John Hancock Life Insurance Company (U.S.A.)