Technical Program Manager, Security Systems Operations

Socket.dev; Austin (TX); On-site; USD 163,000 - 236,000; Full time

Job summary

Google is seeking a Technical Program Manager to lead complex, multi-disciplinary projects for electronic security and data center platforms. You will plan requirements, identify risks, manage schedules, and communicate with executives and engineers across functions.

This role focuses on managing physical security devices fleet-wide, establishing lifecycle standards, remote maintenance, and escalation processes to ensure minimal downtime and strong security postures in a global data center

Qualifications

• Bachelor's degree in a technical field or equivalent practical experience.
• 5 years of program management experience.
• Experience with data analysis, bug fixing, and BI platforms.
• Experience in security systems, data center architecture and CMMS usage.

Responsibilities

• Engage with cross-functional teams to optimize security system configurations and platform integrity.
• Standardize system programming and diagnostic workflows for remote operations.
• Develop KPIs for uptime and efficiency; create telemetry dashboards for real-time visibility.
• Lead RCA for major outages and drive improvements to prevent repeats.

Skills

Data analysis

Bug fixing

Stakeholder mgmt

Technical PM

Requirements gathering

Cross-functional

Education

Bachelor's degree or equivalent

Tools

CMMS

BI dashboards

Bug dashboards

Job description

Minimum qualifications:

• Bachelor's degree in a technical field, or equivalent practical experience.
  
• 5 years of experience in program management.
• Experience with data analysis, bug fixing, and utilizing tracking tools such as business intelligence platform and bug dashboards to resolve operational issues.
• Experience in technical program management, requirements gathering, and stakeholder management related to physical security systems, compliance, and data center architecture.
• Experience utilizing Computerized Maintenance Management Systems (CMMS) to manage preventative maintenance and workflow automation.

Preferred qualifications:

• Experience mapping electronic security systems to security controls.
• Experience maintaining technology in security environments.
• Experience maintaining and upgrading one or more of the following systems: access Control, badging and credential technology, Identity and PAM, video surveillance, high security intrusion detection, physical security networking, physical security servers and infrastructure.
• Experience leading and managing technology projects in all phases, from evaluation to design and execution.

About the job:

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.

The CSRM-Technical Operations Safety Platforms, Architectures and Concept Engineering (SPACE) team is looking for an innovative and technically-driven Technical Program Manager to join our team sustaining the electronic security and safety systems in our data center fleet. You will get to exercise all your physical security systems expertise, and system administration knowledge to make Google data centers a safer and more operationally sound place to work.

In this role, you will own the logical administration, remote maintenance strategy, and lifecycle standards of physical security devices across our entire data center fleet. You will architect global lifecycle and firmware maintenance programs and drive remote support performance to ensure zero operational downtime. By leveraging health telemetry and building strong cross-functional partnerships, you will directly influence how our physical security systems are maintained and secured while reducing the fleet’s overall risk profile.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
US: $163000 - $236000 (USD) + 15% bonus target + equity + benefits

Responsibilities:

• Engage with cross-functional teams (site operations, compliance, and engineering) to optimize logical configurations and platform integrity for physical security systems, streamlining remote programming and change management.
• Drive global standardization of system programming, configuration settings, and diagnostic workflows for physical security infrastructure (e.g., access control, CCTV) to ensure consistent remote commissioning and breakfix execution.
• Develop and monitor performance KPIs for system uptime and resolution efficiency, while designing telemetry dashboards to enhance remote diagnostic tools and provide real-time visibility into device health.
• Architect and manage a remote support SLA framework, holding internal support tiers and third-party integration partners to strict Mean Time to Resolve (MTTR) and quality-of-repair targets globally.
• Lead technical root-cause analysis (RCA) for major system outages by leveraging device event logs, network packet captures, and telemetry data to prevent repeat incidents and address systemic vulnerabilities.