Technical Program Manager, Security Systems Operations

Google; United States; On-site; USD 163,000 - 237,000; Full time

Benefits offered by this job

Health, dental, vision, life, and long

Disability insurance

401(k) with company match

Paid time off: 20 days/year

Sick time: 40 hours/year (Seattle 69)

Maternity leave: 28-30 weeks

Baby Bonding Leave: 18 weeks

Holidays: 13 paid days/year

Job summary

Google Austin, TX, and additional US locations seek a Technical Program Manager for Security Systems Operations. You will lead cross-functional efforts across site operations, engineering, and compliance to maintain secure, reliable data center infrastructure.

The role emphasizes TPM responsibilities, maintenance programs, and remote support processes, with location flexibility and strong collaboration across teams.

Qualifications

• Bachelor's degree in a technical field or equivalent practical experience.
• Minimum 5 years of program management experience.
• Experience with data analysis, bug fixing, and tracking tools for operational issues.
• Experience in TPM, requirements gathering, and stakeholder management for security, compliance, and data center architecture.
• Experience using CMMS to manage maintenance and workflows.

Responsibilities

• Collaborate with site operations, compliance, and engineering to optimize security system configurations and remote management.
• Standardize system programming and diagnostic workflows for security infrastructure globally.
• Develop KPIs for uptime and resolution efficiency and create telemetry dashboards for remote diagnostics.
• Design and manage remote support SLAs and ensure MTTR targets across internal teams and partners.
• Lead root-cause analysis for major outages using logs, telemetry, and network data to prevent recurrence.

Skills

Program management

Data analysis

Stakeholder management

Requirements gathering

Bug fixing

Education

Bachelor's degree in a technical field

Tools

CMMS

BI platform

Job description

Technical Program Manager, Security Systems Operations

Google Austin, TX, USA; Atlanta, GA, USA; +7 more; +6 more

In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:

• Health, dental, vision, life, disability insurance
• Retirement Benefits: 401(k) with company match
• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
• Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
• Baby Bonding Leave: 18 weeks
• Holidays: 13 paid days per year

Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Austin, TX, USA; Atlanta, GA, USA; Addison, TX, USA; Kirkland, WA, USA; Seattle, WA, USA; San Francisco, CA, USA; Sunnyvale, CA, USA; Reston, VA, USA.

Minimum qualifications:

• Bachelor's degree in a technical field, or equivalent practical experience.
  
• 5 years of experience in program management.
• Experience with data analysis, bug fixing, and utilizing tracking tools such as business intelligence platform and bug dashboards to resolve operational issues.
• Experience in technical program management, requirements gathering, and stakeholder management related to physical security systems, compliance, and data center architecture.
• Experience utilizing Computerized Maintenance Management Systems (CMMS) to manage preventative maintenance and workflow automation.

Preferred qualifications:

• Experience mapping electronic security systems to security controls.
• Experience maintaining technology in security environments.
• Experience maintaining and upgrading one or more of the following systems: access Control, badging and credential technology, Identity and PAM, video surveillance, high security intrusion detection, physical security networking, physical security servers and infrastructure.
• Experience leading and managing technology projects in all phases, from evaluation to design and execution.

About the job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.

The CSRM-Technical Operations Safety Platforms, Architectures and Concept Engineering (SPACE) team is looking for an innovative and technically-driven Technical Program Manager to join our team sustaining the electronic security and safety systems in our data center fleet. You will get to exercise all your physical security systems expertise, and system administration knowledge to make Google data centers a safer and more operationally sound place to work.

In this role, you will own the logical administration, remote maintenance strategy, and lifecycle standards of physical security devices across our entire data center fleet. You will architect global lifecycle and firmware maintenance programs and drive remote support performance to ensure zero operational downtime. By leveraging health telemetry and building strong cross-functional partnerships, you will directly influence how our physical security systems are maintained and secured while reducing the fleet’s overall risk profile.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $163000 - $237000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Engage with cross-functional teams (site operations, compliance, and engineering) to optimize logical configurations and platform integrity for physical security systems, streamlining remote programming and change management.
• Drive global standardization of system programming, configuration settings, and diagnostic workflows for physical security infrastructure (e.g., access control, CCTV) to ensure consistent remote commissioning and breakfix execution.
• Develop and monitor performance KPIs for system uptime and resolution efficiency, while designing telemetry dashboards to enhance remote diagnostic tools and provide real-time visibility into device health.
• Architect and manage a remote support SLA framework, holding internal support tiers and third-party integration partners to strict Mean Time to Resolve (MTTR) and quality-of-repair targets globally.
• Lead technical root-cause analysis (RCA) for major system outages by leveraging device event logs, network packet captures, and telemetry data to prevent repeat incidents and address systemic vulnerabilities.

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.