Technical Program Manager I Seattle, Washington, United States Seattle, Washington

Axon Enterprise; Northern (KY); Hybrid; USD 92,000 - 148,000; Full time

Benefits offered by this job

401k with employer match

Discretionary PTO

Paid parental leave for all

Fitness programs

Emotional & mental wellness support

ERGs

Office snacks

Job summary

Axon Enterprise is seeking a results-driven professional to join the Professional Services team. Based out of a US hub site, you will lead enterprise deployments, run discovery sessions, translate needs into documentation, and collaborate with PMs, architects, and product teams to deliver multi-product solutions.

You will configure software to match business goals, evaluate trade-offs, and design testing and training materials to drive customer success.

Qualifications

• Experience supporting large, complex organizations with multiple stakeholders.
• Ability to turn customer needs into actionable documentation (functional requirements, user stories, workflows).
• Strong written and verbal communication for technical and non-technical audiences.

Responsibilities

• Serve as a core member of the Professional Services team supporting Enterprise customer implementations across Fusus and Axon products.
• Lead discovery sessions with Enterprise customers to understand business processes and goals across stakeholders.
• Translate customer needs into clear business artifacts, including requirements, user stories, workflows, and documentation.
• Partner with Project Managers, Solution Architects, and Product teams to design and deliver multi-product solutions.
• Configure Axon software solutions to align with business objectives and organizational needs.
• Evaluate solution options and trade-offs to support scalable outcomes.
• Design, execute, and document User Acceptance Testing for defined use cases.
• Develop and deliver training materials and enablement sessions for customer adoption.
• Build trusted relationships with Enterprise customers and coordinate with cross-functional teams for alignment.

Skills

Enterprise environment experience

Ownership & follow-through

Composure under ambiguity

Business analysis skills

Technical collaboration

Clear communication

Cross-functional collaboration

Analytical thinking

Mission alignment

Job description

Location: Seattle, Washington, United States

Join Axon and be a Force for Good.

Your Impact

What You’ll Do

Location: Based out of one of Axon’s US hub sites (Atlanta, Boston, Scottsdale, Seattle, or Sterling metro areas). This role follows a hybrid schedule with onsite collaboration Tuesday through Friday and remote flexibility on Mondays, unless an approved accommodation is in place.Travel: Up to 30% Reports To: Manager, Professional Services

• Serve as a core member of the Professional Services team supporting Enterprise customer implementations across Fusus and additional Axon products.


• Lead discovery sessions with Enterprise customers to understand business processes, operational goals, and system considerations across multiple stakeholders.


• Translate customer needs into clear, structured business artifacts, including functional requirements, user stories, workflows, and process documentation.


• Partner with Project Managers, Solution Architects, and Product teams to support the design and delivery of multi-product solutions.


• Work with customers to configure Axon software solutions in alignment with business objectives and organizational needs.


• Evaluate solution options and trade-offs, providing practical input that supports sustainable and scalable outcomes.


• Design, execute, and document User Acceptance Testing to validate solutions against defined Enterprise use cases.


• Develop and deliver training materials and enablement sessions to support customer adoption and long-term success.


• Build trusted working relationships with Enterprise customers while collaborating cross-functionally within Axon to ensure alignment, transparency, and progress.

What You Bring

• Enterprise Environment Experience: Experience supporting large, complex organizations with multiple stakeholders and interconnected workflows.


• Ownership and Follow-Through: Demonstrated ability to take responsibility for deliverables, navigate challenges, and see work through to completion.


• Composure and Professionalism: Ability to remain calm, constructive, and effective when working through ambiguity, customer feedback, or change.


• Business Analysis Skills: Experience with discovery, requirements gathering, and translating business needs into actionable documentation.


• Technical Collaboration: Comfortable working in software-driven environments and partnering with technical teams to understand constraints and solution options.


• Clear Communication: Strong written and verbal communication skills, with the ability to explain complex concepts to both technical and non-technical audiences.


• Collaborative Mindset: Experience working cross-functionally with Product, Engineering, Sales, and Services teams.


• Analytical Thinking: Ability to learn quickly, connect details across systems and workflows, and ask thoughtful questions.


• Mission Alignment: Genuine interest in Axon’s mission and a desire to help customers achieve meaningful, real-world impact through technology.

Benefits that Benefit You

• Competitive salary and 401k with employer match


• Discretionary paid time off


• Paid parental leave for all


• Fitness Programs


• Emotional & Mental Wellness support


• Employee Resource Groups (ERGs)


• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Base Pay Range

$92,250 — $147,600 USD

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [e-mail]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers . If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to [e-mail] .