Technical Program Manager I

Axon; Scottsdale (AZ); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive salary

401k with employer match

Discretionary paid time off

Parental leave

Medical, Dental, Vision

Fitness Programs

Emotional & Mental Wellness support

Learning & Development

Employee Resource Groups

Snacks in offices

Job summary

Axon is seeking a Technical Program Manager for its Enterprise Professional Services team to support large organizations using Fusus and other Axon products. You will translate customer needs into actionable requirements, collaborate across Product, Engineering, Sales and Services, and drive successful multi‑product implementations.

Based in the US with a hybrid schedule—onsite Tue–Fri and remote on Mondays—you’ll navigate complex environments, own outcomes, and help customers achieve measurable

Qualifications

• Experience supporting large, complex organizations with multiple stakeholders and interconnected workflows.
• Demonstrated ownership for deliverables and ability to see work through to completion.
• Ability to stay calm and effective when handling ambiguity, feedback, or change.
• Experience with discovery, requirements gathering, and translating needs into actionable docs.
• Comfortable collaborating with technical teams to understand constraints and options.
• Strong written and verbal communication; ability to explain complex concepts clearly.
• Experience working cross-functionally with Product, Engineering, Sales and Services teams.
• Ability to learn quickly, connect details across systems and workflows, and ask thoughtful questions.
• Genuine interest in Axon’s mission and using technology for real-world impact.

Responsibilities

• Serve as a core member of the Professional Services team supporting Enterprise customer implementations across Fusus and additional Axon products.
• Lead discovery sessions with Enterprise customers to understand business processes and goals across stakeholders.
• Translate customer needs into clear, structured artifacts including requirements, user stories, and workflows.
• Partner with Project Managers, Solution Architects, and Product teams to design multi-product solutions.
• Configure Axon software solutions in alignment with business objectives and needs.
• Evaluate solution options and trade-offs to support sustainable outcomes.
• Design, execute, and document User Acceptance Testing to validate use cases.
• Develop and deliver training materials and enablement sessions.
• Build trusted relationships with Enterprise customers and collaborate cross-functionally within Axon.

Skills

Enterprise Experience

Ownership

Composure

Business Analysis

Technical Collaboration

Clear Communication

Cross-Functional

Analytical Thinking

Mission Alignment

Job description

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

Join Axon’s Enterprise Professional Services team and help large, complex organizations unlock the full value of Axon’s technology ecosystem. In this role, you will support Enterprise customers across multiple Axon products, including Fusus, helping them address meaningful operational challenges through scalable, integrated software solutions.
As a Technical Program Manager, you will partner closely with Enterprise customers to understand their needs, translate those needs into clear requirements, and support successful implementations across multiple platforms. You will operate effectively in complex environments, take ownership of your work, and collaborate with customers and internal teams to drive adoption, efficiency, and measurable outcomes. This role is well suited for someone who is motivated by impact, works well under pressure, and values teamwork and accountability.

What You’ll Do

Location: Based out of one of Axon’s US hub sites (Atlanta, Boston, Scottsdale, Seattle, or Sterling metro areas). This role follows a hybrid schedule with onsite collaboration Tuesday through Friday and remote flexibility on Mondays, unless an approved accommodation is in place.Travel: Up to 30%Reports To: Manager, Professional Services

• Serve as a core member of the Professional Services team supporting Enterprise customer implementations across Fusus and additional Axon products.
• Lead discovery sessions with Enterprise customers to understand business processes, operational goals, and system considerations across multiple stakeholders.
• Translate customer needs into clear, structured business artifacts, including functional requirements, user stories, workflows, and process documentation.
• Partner with Project Managers, Solution Architects, and Product teams to support the design and delivery of multi-product solutions.
• Work with customers to configure Axon software solutions in alignment with business objectives and organizational needs.
• Evaluate solution options and trade-offs, providing practical input that supports sustainable and scalable outcomes.
• Design, execute, and document User Acceptance Testing to validate solutions against defined Enterprise use cases.
• Develop and deliver training materials and enablement sessions to support customer adoption and long‑term success.
• Build trusted working relationships with Enterprise customers while collaborating cross‑functionally within Axon to ensure alignment, transparency, and progress.

What You Bring

• Enterprise Environment Experience: Experience supporting large, complex organizations with multiple stakeholders and interconnected workflows.
• Ownership and Follow-Through: Demonstrated ability to take responsibility for deliverables, navigate challenges, and see work through to completion.
• Composure and Professionalism: Ability to remain calm, constructive, and effective when working through ambiguity, customer feedback, or change.
• Business Analysis Skills: Experience with discovery, requirements gathering, and translating business needs into actionable documentation.
• Technical Collaboration: Comfortable working in software-driven environments and partnering with technical teams to understand constraints and solution options.
• Clear Communication: Strong written and verbal communication skills, with the ability to explain complex concepts to both technical and non-technical audiences.
• Collaborative Mindset: Experience working cross‑functionally with Product, Engineering, Sales, and Services teams.
• Analytical Thinking: Ability to learn quickly, connect details across systems and workflows, and ask thoughtful questions.
• Mission Alignment: Genuine interest in Axon’s mission and a desire to help customers achieve meaningful, real‑world impact through technology.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Employee Resource Groups (ERGs)
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Don’t meet every single requirement? That’s ok. At Axon, we Aim Far. We think big with a long‑term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [e-mail] or via ourAxon Privacy Web Form. For more information, please see the Your California Privacy Rights section of ourApplicant and Candidate Privacy Notice.

Axon’s mission is to Protect Life and is committed to the well‑being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [e-mail]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to [e-mail].