Technical Program Manager, Fintech

servicetitan; United States; On-site; USD 120,000 - 165,000; Full time

Benefits offered by this job

Flextime

Learning & development

Healthcare benefits

Parental leave

Fertility services

One Medical membership

401k match

Pet insurance

Job summary

ServiceTitan is seeking a Technical Program Manager for Fintech to drive end-to-end program execution across Payments, Payables, and Financing. You will partner with Product, Engineering, and GTM teams to deliver scalable financial solutions that boost contractor revenue and enhance customer experience.

This role requires a strong execution mindset, technical fluency, and the ability to translate complex cross-functional work into measurable business outcomes.

Qualifications

• 3-5 years of technical program management experience in SaaS or technology-driven environments.
• Ability to turn cross-functional efforts into measurable business outcomes.
• Strong communication, organization, and stakeholder management skills.

Responsibilities

• Own the execution and delivery of key Fintech programs - ensuring initiatives are delivered on time, within scope, and with measurable impact.
• Partner with Product and Engineering to define clear success criteria, milestones, and KPIs tied to outcomes.
• Manage dependencies, risks, and trade-offs with data-driven decisions to maintain predictability.
• Drive visibility through reporting, dashboards, and leadership communication.
• Collaborate with GTM, Marketing, and Customer Success for smooth launches and adoption tracking.
• Continuously improve execution processes and streamline how teams plan, deliver, and measure success.
• Champion alignment and trust to keep teams focused on outcomes that deliver business and customer value.

Skills

Technical program management

Cross-functional coordination

Strategic planning

Resource management

Agile methodologies

Data-driven decision making

Jira

Confluence

Stakeholder management

Technical fluency

Program dashboards

Tools

Jira

Confluence

Job description

Ready to be a Titan?

As a Technical Program Manager for Fintech, you will drive end-to-end program execution and delivery across ServiceTitan's Fintech portfolio, including Payments, Payables, and Financing. You'll partner closely with Product, Engineering, and GTM teams to deliver scalable financial solutions that increase contractor revenue, improve customer experience, and strengthen platform reliability.

This role requires a strong execution mindset, technical fluency, and the ability to turn complex, cross-functional efforts into measurable business outcomes.

What you'll do

• Own the execution and delivery of key Fintech programs - ensuring initiatives are delivered on time, within scope, and with measurable impact.
• Partner with Product and Engineering to define clear success criteria, program milestones, and KPIs tied to customer and business outcomes.
• Manage dependencies, risks, and trade-offs, ensuring decisions are data-driven and surfaced early to maintain program predictability.
• Drive visibility and accountability through clear reporting, dashboards, and communication across leadership and stakeholders.
• Collaborate with GTM, Marketing, and Customer Success to ensure smooth launches, adoption readiness, and outcome tracking.
• Continuously improve execution processes, streamlining how teams plan, deliver, and measure success across programs.
• Champion alignment and trust, ensuring all teams stay focused on outcomes that drive measurable business and customer value

What you'll bring

• 3-5 years of technical program management experience in SaaS or technology-driven environments, with a proven ability to deeply understand business context and deliver high-impact outcomes through strong cross-functional coordination, strategic planning, and effective resource management.
• Familiarity with Fintech domains such as Payments, Payables, and Financing, with demonstrated ability to apply business insights to drive execution and measurable results.
• Proven success in delivering complex, cross-functional programs with measurable business impact.
• Strong technical acumen and ability to collaborate effectively with engineering and product leaders.
• Excellent communication, organization, and stakeholder management skills.
• Experience with agile methodologies and tools such as Jira, Confluence, and program dashboards.
• Analytical mindset with the ability to interpret data, track KPIs, and connect execution to outcomes.
• A proactive, hands-on approach with a focus on driving clarity, accountability, and results.

Be Human With Us

Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.

Use of AI Technology

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer

• Flextime, recognition, and support for autonomous work : Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness.

We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great.

We strongly encourage people from underrepresented groups to apply.

We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any ot