Technical Program Manager, Electrical Infrastructure Reliability, GFP Electrification & Infrast[...]

Amazon; Bellevue (WA); On-site; USD 127,000 - 172,000; Full time

Job summary

Amazon is seeking an Electrical Engineering Technical Program Manager to own the lifecycle reliability of deployed electrification infrastructure. You will investigate field failures on-site, translate findings into root cause analyses and corrective action plans, and build scalable programs to prevent recurrence.

You will collaborate across Engineering, Construction, Operations, Supply Chain Quality, and external partners, traveling to sites to validate actions and develop proactive

Qualifications

• 5+ years of technical product or program management experience.
• Experience managing technical programs across cross-functional teams, building processes and coordinating release schedules.
• 3+ years of experience with electrical power systems, power distribution, or electrification infrastructure.
• Demonstrated experience conducting structured root cause analysis (e.g., 5-Why, Fishbone/Ishikawa, Fault Tree Analysis, 8D) on electrical or electromechanical systems.

Responsibilities

• Own field failure investigation and root cause analysis for deployed electrification infrastructure, including charging systems, power distribution equipment, switchgear, transformers, and associated electrical components
• Identify systemic failure patterns across the installed fleet and develop programmatic solutions to address root causes including specification changes, supplier quality requirements, construction standard updates, and design improvements
• Build and operationalize proactive failure detection and mitigation programs leveraging telemetry, monitoring data, inspection protocols, and predictive analytics to identify and address issues before they impact operations
• Drive cross-functional alignment across Hardware Engineering, Construction, Design, Commissioning, Operations, Supply Chain Quality, and external suppliers/contractors to implement corrective and preventive actions
• Develop and maintain fleet-wide reliability metrics and reporting mechanisms that provide leadership with clear visibility into infrastructure health, failure trends, and program effectiveness
• Travel to field sites and vendors (33% of the time) to conduct investigations, validate installations, audit corrective actions, and build relationships with field teams
• Be part of an oncall rotation to troubleshoot emerging issues
• Create and maintain technical documentation including failure analysis reports, specification change requests, inspection protocols, and programmatic playbooks
• Represent the reliability and field performance perspective in design reviews, supplier business reviews, and program milestone reviews

Skills

Technical program management

Cross-functional coordination

Root cause analysis

Field deployments / field engineering

Education

Master27s degree in Electrical, Mechanical, Power Engineering, or a related field

Tools

OCPP

ISO 15118

Job description

We are looking for an Electrical Engineering Technical Program Manager who will own the lifecycle reliability of our deployed electrification infrastructure. This is not a desk-only role. You will be in the field, at our sites, investigating real failures on real equipment — and then you will come back and build the programs, processes, and cross-functional mechanisms to make sure those failures don't happen again, or that we catch them before they impact operations.

You will serve as the critical link between what happens at the site and what changes in our designs, specifications, supplier quality requirements, construction standards, commissioning procedures, and monitoring systems. You will be the person who translates a charred connector, a tripped breaker, or a premature equipment degradation into a root cause analysis, a corrective action plan, and a scalable programmatic solution.

This role requires a seasoned engineer with hands-on experience deploying electrical products and infrastructure in field environments. You must deeply understand the types of issues that arise in real-world deployments — from construction and installation defects (improper torque, incorrect phasing, inadequate grounding, thermal management failures) to equipment quality and reliability issues (infant mortality, component derating, firmware defects, environmental exposure degradation). You need to have seen these problems firsthand and know how to systematically prevent them.

You will work cross-functionally with Engineering, Construction, Operations, Supply Chain, Quality, and our equipment suppliers and contractors. You will travel to sites to perform investigations, validate corrective actions, and build relationships with the field teams who are your eyes and ears every day.

Key job responsibilities

• Own field failure investigation and root cause analysis for deployed electrification infrastructure, including charging systems, power distribution equipment, switchgear, transformers, and associated electrical components
• Identify systemic failure patterns across the installed fleet and develop programmatic solutions to address root causes — including specification changes, supplier quality requirements, construction standard updates, and design improvements
• Build and operationalize proactive failure detection and mitigation programs leveraging telemetry, monitoring data, inspection protocols, and predictive analytics to identify and address issues before they impact operations
• Drive cross-functional alignment across Hardware Engineering, Construction, Design, Commissioning, Operations, Supply Chain Quality, and external suppliers/contractors to implement corrective and preventive actions
• Develop and maintain fleet-wide reliability metrics and reporting mechanisms that provide leadership with clear visibility into infrastructure health, failure trends, and program effectiveness
• Travel to field sites and vendors (33% of the time) to conduct investigations, validate installations, audit corrective actions, and build relationships with field teams
• Be part of an oncall rotation to troubleshoot emerging issues
• Create and maintain technical documentation including failure analysis reports, specification change requests, inspection protocols, and programmatic playbooks
• Represent the reliability and field performance perspective in design reviews, supplier business reviews, and program milestone reviews

A day in the life

Your morning starts with triaging the field failure intake queue — three sites reported charging faults over the weekend, and you prioritize a switchgear trip for immediate investigation based on safety and operational impact. By midday, you're on a call reviewing event timelines, alarm data, and photos of thermal damage on a bus bar connection, and you've already initiated a fleet-wide inspection across the 14 other sites where the same contractor performed installations.

Later in the week, you participate in a cross-functional Root Cause Corrective Action review with product engineering, construction, and the commissioning team — presenting your findings, aligning on corrective actions (updated torque verification requirements, thermal imaging during energization), and assigning owners. Between investigations, you're building something bigger: a predictive failure detection framework that uses charging system telemetry to catch degradation signatures before they become hard faults. You meet with the data team to refine alert thresholds, then close out the week presenting monthly reliability trends and program impact metrics to your leadership.

About the team

Global Fleet and Products, Electrification and Infrastructure is building the backbone of Amazon's electric vehicle future. We are responsible for designing, deploying, and sustaining all electrification infrastructure globally to support Amazon's logistics EV fleet — one of the largest commercial electric vehicle deployments globally.

We operate at the intersection of electrical engineering, construction, fleet operations, and technology — delivering infrastructure that must perform reliably at massive scale, in diverse environments, under demanding operational conditions. Our work directly enables Amazon's Climate Pledge commitment and powers the vehicles that deliver to customers' doorsteps every day.

This is a team where technical program managers and engineers solve real, tangible problems. If you're energized by the challenge of deploying complex electrical systems at unprecedented scale and obsessed with making them work flawlessly in the field, this is where you belong.

Basic Qualifications

• 5+ years of technical product or program management experience
• Experience managing technical programs across cross-functional teams, building processes and coordinating release schedules
• 3+ years of experience with electrical power systems, power distribution, or electrification infrastructure (e.g., EV charging, utility interconnections, switchgear, transformers, power conversion equipment)
• Demonstrated experience conducting structured root cause analysis (e.g., 5-Why, Fishbone/Ishikawa, Fault Tree Analysis, 8D) on electrical or electromechanical systems

Preferred Qualifications

• 3+ years of working directly with engineering teams experience
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
• Master’s degree in Electrical, Mechanical, Power Engineering, or a related field
• Experience with EV charging infrastructure (DCFC, Level 2, fleet charging) including EVSE hardware, power electronics, and communication protocols (OCPP, ISO 15118)
• Experience with electrical construction quality management, commissioning, and acceptance testing (NETA, NFPA 70E)
• Experience with medium-voltage (MV) and high-voltage (HV) power distribution systems

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 127,100.00 - 172,000.00 USD annually