OM AI Program Management Lead VP

Citigroup Inc.; Tampa (FL); On-site; USD 104,000 - 156,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k)

Life, accident & disability insurance

Wellness programs

Paid time off

Job summary

Citigroup Inc. is seeking an experienced Program Manager to serve as the operational backbone of the AI Product Development Lifecycle (PDLC) Working Group in Tampa, FL.

The role bridges POD supervision with engagement-level management and acts as the primary escalation point for program execution and stakeholder contact. Requirements include 5–8 years of complex program management, PMP/PRINCE2 or equivalent, and proficiency with Jira, Confluence, SharePoint, and MS Project.

Qualifications

• 5–8 years managing complex projects/programs following a structured methodology.
• Independently lead complex programs within broader initiatives; medium-to-high risk.
• Guide, influence, and direct individuals through matrix management to achieve common goals.
• PMP or PRINCE2 certified (or within 1 year); MS Project, Word, Excel, PowerPoint.
• Experience with AI/ML or digital transformation programs within financial services is preferred.
• Familiarity with AI Product Development Lifecycle governance and POD-based delivery structures.

Responsibilities

• Establish governance aligned to PM Taxonomy and adapt as requirements evolve.
• Coordinate POD meetings: cadence, agendas, takeaways, action tracking.
• Publish RAG status to Exec Sponsors and Operating Committee; manage escalations.
• Develop executive dashboards based on plan and risk analysis.
• Maintain RAID log and ensure timely escalation and mitigation.
• Build relationships with MD-level and senior program stakeholders.
• Manage program resourcing strategy and escalate to senior leadership when needed.

Skills

Program management

Leadership

Stakeholder management

Risk management

Problem solving

Change management

Agile/SAFe

Tools

Jira

Confluence

SharePoint

MS Project

MS Word

MS Excel

Job description

The Program Manager is the operational backbone of the AI Product Development Lifecycle (PDLC) Working Group. This role bridges day-to-day POD supervision with broader engagement-level management, serving as the primary point of escalation for program execution and senior stakeholder contact. Responsible for definition, governance setup, and implementation of critical AI PDLC initiatives, the PM drives accountability and engagement while ensuring all Pods execute within the program's strategic framework.

#1. MD-level interaction is expected on a regular basis.

Key Responsibilities

• Governance & Execution
  • Establish governance aligned to PM Taxonomy; adapt based on evolving requirements
  • Coordinate all POD meetings: cadence, agendas, takeaways, action tracking
  • Maintain alignment to the approved engagement strategy
  • Define program objectives and develop structure and controls for successful delivery
• Reporting & Communication
  • Publish RAG status to Exec Sponsors and Operating Committee; manage escalations
  • Develop executive-level progress dashboards based on plan and risk analysis
  • Set direction and drive pace through clear, effective communication
  • Capture and document lessons learned; share best practices across the team
• Risk & Issue Management
  • Maintain consolidated RAID log; ensure timely escalation and mitigation
  • Provide challenge to status reports to highlight risk and ensure accuracy
  • Proactively identify opportunities to manage risk through streamlining
  • Execute active risk management with complete impact assessments
• Stakeholder & Team Leadership
  • Build strong relationships with MD-level and senior program stakeholders
  • Manage, mentor, and coach team members; identify high performers
  • Manage program resourcing strategy; escalating to senior leadership when needed
  • Drive accountability and engagement - hold oneself and team to deliverables
• Enterprise Program Management Tools
  • Experience using enterprise program management tools to plan work, track milestones, manage dependencies, and monitor delivery across complex initiatives.
  • Ability to maintain accurate project records in tracking systems, including status, risks, issues, decisions, and action items.
  • Use project tracking data to produce clear reports for senior stakeholders and identify delays or risks that require escalation.

Program Management

Requirements:

• 5-8 years managing complex projects/programs following a structured methodology
• Independently lead complex programs within broader initiatives; medium-to-high risk, LOB-wide scope
• Guide, influence, and direct individuals through matrix management to achieve common goals
• Solve complex problems; turn incomplete/conflicting inputs into tactical action plans
• Acts as change catalyst; embodies strong team leadership and mobilization skills
• PMP or PRINCE2 certified (or within 1 year); MS Project, Word, Excel, PowerPoint

Preferred Qualifications (All Levels)

• Experience managing AI/ML or digital transformation programs within financial services
• Familiarity with AI Product Development Lifecycle governance and POD-based delivery structures
• Background working with Operating Committees and executive governance bodies
• Proficiency in Agile, SAFe, or hybrid delivery methodologies
• Experience with Citi PM tools: Jira, Confluence, SharePoint, MS Project

Job Family Group

Project and Program Management

Job Family

Program Management

Time Type

Full time

Primary Location

Tampa Florida United States

Primary Location Full Time Salary Range

$103,920.00 - $155,880.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.

Citi offers competitive employee benefits, including:

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs

Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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