Technical Program Manager

Casap; New York (NY); Hybrid; USD 120,000 - 200,000; Full time

Benefits offered by this job

Start-up equity

Full health, vision & dental coverage

One Medical membership

Stocked kitchens + weekly lunches

Commuter benefit

Team building events & happy hours

Flexible PTO

Apple equipment + annual home office预算

Job summary

Casap is hiring a Technical Program Manager to join our teams in San Francisco and New York City. You will own onboarding, lead technical kickoff calls, and translate client needs into clear specifications for engineering, ensuring smooth integrations with security and IT teams.

You will work with enterprise clients in fintech and regulated industries, coordinating across product, engineering, and client teams while maintaining executive-level communication and a white-glove onboarding approach.

Qualifications

• 5+ years of experience in technical project management, solutions engineering, or customer implementation roles.
• Strong technical fluency — able to understand APIs, data workflows, and translate requirements for engineering teams.
• Direct experience with enterprise clients, especially in financial services, fintech, or regulated industries.
• Proven ability to manage cross-functional, complex projects.
• Excellent communication with technical and executive stakeholders.
• Highly organized and detail-oriented, capable of multi-project delivery.

Responsibilities

• Serve as the primary point of contact for new customers from post-sale through go-live, acting as the “face of Casap” during onboarding.
• Lead technical kickoff calls, outlining implementation plan, scope, timeline, and integration needs.
• Translate client requirements into clear technical specs for engineering.
• Coordinate with client IT, InfoSec, and fraud teams to drive integrations and address security needs.
• Partner with engineering and product teams to scope work and remove blockers.
• Manage onboarding meetings with a white-glove, enterprise-ready approach.
• Represent Casap with professionalism when working with financial institutions and fintechs.
• Ensure smooth handoff to platform support after go-live.

Skills

Technical project management

Solutions engineering

Customer implementation

Enterprise client experience

Communication skills

Organization

Tools

APIs

Data workflows

Job description

Help us solve fraud asap with Casap — where we’re building the world's first AI-native disputes automation and fraud prevention platform. Our mission is to create a future where trust is a given and fraud is rare by empowering financial institutions to automate disputes, eliminate first-party fraud, and turn manual back-office workflows into loyalty-building moments for customers and members.

We’re a Series A startup founded by product leaders from Robinhood and Chime, and we’ve raised over $30M from Emergence, Lightspeed, Primary Ventures, SoFi, and others. We have incredible product market fit, an exceptionally ambitious and kind culture, and our CEO, Shanthi, was recently named to Inc. Magazine’s 2026 Female Founders 500. Over the past 12 months we’ve more than 10x’ed revenue and we’re just getting started.

Location

This is a hybrid role based out of our San Francisco, CA or New York, NY office. Our team works in-office time on Mondays, Wednesdays, and Fridays.

About The Role

Casap is seeking talented Technical Program Managers to join our teams in San Francisco and New York City, excited to supercharge how banks operate with a rapidly scaling product at the forefront of automation and Artificial Intelligence.

What You'll Do

• Serve as the primary point of contact for new customers from post-sale through go-live, acting as the “face of Casap” during onboarding.
• Lead technical kickoff calls, walking clients through the implementation plan and aligning on scope, timeline, and integration needs.
• Translate client requirements (e.g. stack, fraud workflows, capabilities) into clear technical specs for the engineering team.
• Coordinate with client-side IT, InfoSec, and fraud teams to drive integrations forward and address security or infrastructure needs.
• Partner closely with internal engineering and product teams to scope work, remove blockers, and keep implementations on track.
• Manage all onboarding meetings and communications with a white-glove, enterprise-ready approach.
• Represent Casap with professionalism and executive presence when working with financial institutions, credit unions, and fintechs.
• Ensure a smooth handoff to the platform support team once clients are fully live and integrated.

What You've Done

• 5+ years of experience in technical project management, solutions engineering, or customer implementation roles, ideally in SaaS or fintech.
• Strong technical fluency — able to understand APIs, data workflows, and customer environments, and translate requirements for engineering teams.
• Direct experience working with enterprise clients, especially in financial services, fintech, or other regulated industries.
• Proven track record managing complex, cross-functional projects involving product, engineering, and external stakeholders.
• Excellent communication skills with the ability to engage both technical and executive-level stakeholders.
• Highly organized and detail-oriented, with the ability to manage multiple projects in fast-paced environments.

Nice to Have

• Bonus: Familiarity with fraud systems, payment infrastructure, or chargeback processes!

Compensation

The base pay range for this role is $120,000 – $200,000 per year.

Casap's compensation package includes a competitive base salary benchmarked against real-time market data, as well as equity for all full-time roles. We also offer exceptional benefits, as well as bonuses and commission plans for applicable roles. The listed US-based compensation range is a guideline and may be modified. Final compensation will vary based on market conditions, geographic location, and candidate qualifications, including relevant knowledge, skills, and experience assessed during the interview process.

• Start-up equity
• Full health, vision & dental coverage
• One Medical membership
• Stocked kitchens + weekly lunches
• Commuter benefit
• Team building events & happy hours
• Flexible PTO
• Apple equipment + annual home office budget

Casap is an equal opportunity employer that supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class. Casap is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.