Technical Program Manager

UKG; Lowell (MA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

UKG in Lowell, MA seeks a skilled Project & Program Manager to drive value streams and partner with Technical Program Managers and program leads. The role focuses on planning, execution, and delivery with a strong emphasis on collaboration across product, engineering, QA, and support teams.

Applicants should have 3–5 years in a technical software setting, Agile exposure, and relevant certifications. A hybrid schedule is expected, with in-office three days weekly minimum.

Qualifications

• 3-5 years of experience in a technical role within the software industry, with exposure to Agile methodologies and project/program management.
• Strong analytical and problem-solving skills with the ability to translate complex technical issues into actionable solutions.
• Effective communication and collaboration skills with experience working across cross-functional teams.
• Ability to manage multiple priorities in a fast-paced environment and work a hybrid schedule (three or more days per week in the office).
• Experience with UKG product suites, Payroll, Payment Services, or related HCM technologies.
• Experience with product management and collaboration tools such as Aha!, Jira, Confluence, Power BI, and AI-enabled solutions.
• Customer-centric mindset with the ability to represent customer needs and drive business outcomes through innovative problem solving.
• Professional certifications such as PMP, PgMP, PMI-ACP, Certified ScrumMaster (CSM), or Lean Portfolio Management (LPM).

Responsibilities

• Assist in driving the value stream with other Value Stream leads and TPMs/program leads.
• Participate in value stream events, process improvement initiatives, and optimization efforts to improve delivery efficiency and customer satisfaction.
• Drive the definition and execution of project and program activities, including scope definition, planning, scheduling, tracking, risk management and reporting.
• Work closely with cross-functional teams to ensure alignment with project goals and timelines.
• Maintain and review project metrics and documentation, including flow metrics, backlogs, project plans, meeting minutes, action items, and other artifacts.
• Provide regular updates on overall progress, milestones, and key metrics to stakeholders aligned with Agile principles.
• Collaborate with product managers, engineering teams, QA, and customer support to facilitate communication and clarity of expectations.
• Analyze complex challenges that arise during project execution, identify root causes, and drive development of innovative solutions.
• Contribute ideas for process improvements and retrospectives to identify areas for enhancement and implement best practices.

Skills

Value stream management

Project & program management

Technical acumen

Reporting

Stakeholder communication

Problem solving

Process improvement

Education

Bachelor's degree or bootcamp equivalent in Computer Science, Engineering, Information Technology, or related field

Tools

Aha!

Jira

Confluence

Power BI

AI-enabled solutions

Job description

Value Stream Management

Assist in driving the value stream in delivering in collaboration with other Value Stream leads, including Technical Program Managers and Program Leads. Participate in value stream events, process improvement initiatives, and optimization efforts to enhance delivery efficiency and customer satisfaction.

Project & Program Management

Drive the definition and execution of project & program activities, including scope definition, planning, scheduling, tracking, risk management and reporting. Work closely with cross-functional teams to ensure alignment with project goals and timelines.

Technical Acumen

Apply your familiarity with software development processes to guide project planning and execution, ensuring adherence to best practices and standards.

Reporting & management

Maintain and review project metrics and documentation, including flow metrics, backlogs, project plans, meeting minutes, action items, and other artifacts as needed. Be ready to provide regular updates on overall progress, milestones, and key metrics to stakeholders as aligned with Agile principles.

Stakeholder Communication

Collaborate with internal and external stakeholders, including product managers, engineering teams, QA, and customer support, to facilitate communication and ensure clarity of expectations.

Problem solving

Analyze complex challenges that arise during project execution, identify root causes, and drive development of innovative solutions to overcome them.

Process Improvement

Contribute ideas and suggestions for process improvements and optimization initiatives. Actively participate in retrospectives and lessons learned sessions to identify areas for enhancement and implement best practices.

Bachelor's degree or bootcamp equivalent in Computer Science, Engineering, Information Technology, or a related field. 3-5 years of experience in a technical role within the software industry, with exposure to Agile methodologies and project/program management. Strong analytical and problem-solving skills with the ability to translate complex technical issues into actionable solutions. Effective communication and collaboration skills with experience working across cross-functional teams. Ability to manage multiple priorities in a fast-paced environment and work a hybrid schedule (three or more days per week in the office). Experience with UKG product suites, Payroll, Payment Services, or related HCM technologies. Experience with product management and collaboration tools such as Aha!, Jira, Confluence, Power BI, and AI-enabled solutions. Customer-centric mindset with the ability to represent customer needs and drive business outcomes through innovative problem solving. Demonstrated commitment to continuous learning, including incorporating feedback and adapting to changing business needs. Professional certifications such as PMP, PgMP, PMI-ACP, Certified ScrumMaster (CSM), or Lean Portfolio Management (LPM).