Technical Professional - Consultant

CNX; United States; Remote; USD 18,000 - 36,000; Full time

Job summary

Concentrix is seeking a Technical Professional - Consultant to lead complex SAP Commerce initiatives across a distributor, retailer, and manufacturing ecosystem. You will translate business needs into scalable, integrated solutions, collaborate with global teams, and drive continuous improvement in commerce platforms.

The role requires 8+ years in ecommerce, deep SAP Commerce experience, and strong stakeholder communication, with a focus on end-to-end architecture and deployment.

Qualifications

• Bachelor’s degree in IT or equivalent; 8+ years in ecommerce.
• Deep expertise in SAP Commerce Suite, ordering, catalog management, and integrations.
• Strong analytical, architectural, and stakeholder management skills.

Responsibilities

• Lead and collaborate with business stakeholders to translate requirements into solution design.
• Support global deployment of SAP Commerce within the organization.
• Perform production monitoring, incident management, and change requests for SAP Commerce projects.
• Develop testing strategies and supervise testing activities for SAP Commerce enhancements.
• Review and estimate complexity and resources for change requests.
• Provide guidance on best practices and drive continuous improvement across platforms.

Skills

SAP Commerce

Solution design

Data Integration

Ecommerce

Agile

Education

Bachelor’s degree in IT or equivalent

Tools

SAP Commerce Suite

WCMS

Cockpit

Job description

Job Title

Technical Professional - Consultant

Job Description

We’re Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as “World’s Best Workplaces,” “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Technical Skills: AIBS, SharePoint, and Microsoft 365 suite, with the ability to support preliminary Copilot discussions :
Is it similar to Unified or POD.
Any idea on what is AIBS

Roles and Responsibilities

• Lead and collaborate with business stakeholders, functional and technical team to translate complex business requirements into solution design
• Support the global deployment of SAP Commerce within the corporation
• Responsible for the production monitoring, incident management, change requests and projects
• Performing impact analysis in proposed solutions
• Develop testing strategies, supervise testing activities and implement SAP Commerce solution enhancements
• Review, analyze, and solution change requests to determine complexity and provide resource/cost estimates
• Review and audit of existing solution, design, and system architecture
• Provide information/advice to business leadership regarding best practices, industry trends, as well as feedback on the overall performance of processes and tools
• Understand key business controls and impacts of changes caused by functionality, technology and business needs
• Identify and initiate process improvements (continuous improvement)
• Define required system architecture to ensure stability and availability of the platform
• Serve as a technical expert and problem solver to business issues and to assist them in optimizing their utilization of the SAP Commerce product suite
• Train and transfer knowledge to other team members, users and stakeholders as required
• Collaborate with other team members/business functions to ensure end to end process integration and consistency in development, prototype, test and implement improvement solutions to increase stability, usability and functionality to enable end users to meet business objectives

Desired Skills and Experience

• Bachelor’s degree in IT or equivalent with 8+ years of experience within an eCommerce industry
• B2B and B2C domain expertise in Retail/CPG/Manufacturing/Consumer Electronics industries
• Experience in eCommerce Ordering Process, Categories, Pricing, Currencies, Countries, Discount, T&Cs, Payment Gateways, Fraud protections and Handling Product Catalogs
• Experience in Order Management, Fulfillment Strategy, Master Data Management, Channel Management
• Expertise in handling Order, Cart, Product, WCMS and Cockpit modules of SAP Commerce Suite
• In depth knowledge of SAP Commerce Suite basics and accelerators
• Experience in Data Integration and Content Management with SAP Commerce Suite
• Experience in design, integrations, interfacing with vendor technology/solutions, guiding and mentoring internal teams on architectural/integration decisions
• Experience in gathering key business requirements and developing IT architecture, solutions, and technical strategies that support business needs
• Experience in SAP OTC, PTP are a must
• Experience in dealing with logistic provider and carriers are a must
• Demonstrate experience in collaborating with stakeholders and business process owners
• Strong analytical and problem-solving skills
• Strong interpersonal skills, results oriented and ability to work independently and effectively in a global team environment
• Strong oral and written communication skills
• Ability to multitask effectively in a fast-paced environment
• Experience with Agile development practices a plus
• Experience in Omni-channel solution is preferred

Location

IDN Work from Home

Language Requirements

Time Type

Full time