Technical Production Operations Engineer Co-op

Vestmark; Wakefield (MA); On-site; USD 26,000 - 30,000; Full time

Job summary

Vestmark in Wakefield, MA is seeking a Technical Production Operations Engineer Intern/Co-Op to support our Production Support Operations team. You will monitor automated batch processes, assist in troubleshooting, document procedures, and help improve processes in a 24/7 environment.

You will work with Windows, SQL, and Dynatrace, balance priorities, and communicate with internal teams. This on-site role offers hands-on learning in financial services software and cross-functional collaboration

Qualifications

• Pursuing BA/BS degree in Finance or Computer Science is a plus.
• Interest in technical operations and enterprise software support.
• Knowledge of the financial sector is a plus.

Responsibilities

• Monitor and support automated batch processing jobs.
• Assist in troubleshooting and issue resolution under guidance of senior team members.
• Document technical procedures and update knowledge bases.
• Escalate issues appropriately and collaborate with technical teams for resolution.
• Communicate with internal teams and contribute to proactive issue prevention.
• Manage client expectations with excellent communication skills.
• Partner with internal departments to deliver superior customer service.
• Support documentation development and refinement.
• Participate in shift work as part of a 24/7 support team.

Skills

Windows

SQL

Dynatrace

Education

BA/BS degree progress

Job description

A Technical Production Operations Engineer Intern/Co-Op plays a crucial role in supporting our Production Support Operations team by monitoring automated processes, identifying issues, and assisting in troubleshooting efforts. This is an opportunity to develop your technical skills and gain hands-on experience in a financial services industry application. You will work closely with senior team members, follow documented procedures, and contribute to process improvement initiatives. This is an on-site position in our Wakefield, MA office and the hours are 4:00 AM EST to 12:30 PM EST OR 12:30 PM to 9:00 PM EST.

Responsibilities:

• Monitor and support automated batch processing jobs


• Assist in troubleshooting and issue resolution under the guidance of senior team members


• Document technical procedures and update knowledge bases


• Escalate issues appropriately and collaborate with technical teams for resolution


• Communicate with internal teams and contribute to proactive issue prevention


• Management of client expectations – excellent communication skills are essential


• Partner with various internal departments to deliver superior customer service


• Proactive support for documentation development and refinement


• Participate in shift work, potentially including evenings and early mornings as part of a 24/7 support team

Required Experience and Skills:

• Interest in technical operations and enterprise software support


• Knowledge, understanding and/or interest in the financial sector

Desired Technical Skills:

• Experience with MS Windows, SQL, or Dynatrace


• Ability to balance and manage multiple, competing priorities
  
• Collaborative interpersonal skills and ability to work within cross-functional teams
  
• Self-starter who can display good judgment to plan and accomplish goals in complex fast-paced environment
  
• Creative problem-solving and analysis skills
  
• Ability to handle problem situations quickly, inventively, and resourcefully
  

Education:

• Progress towards a BA or BS degree (BS degree in Finance or Computer Science is a plus.)

Vestmark is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Vestmark prohibits employment discrimination on the basis of race, color, religion, gender identity, sex, sexual orientation, pregnancy, national origin, age, disability status, protected military or veteran status, and genetic information. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #LI-TG1 #LI-Hybrid

Vestmark takes a market-based approach to compensation to ensure we pay fairly and competitively. Compensation for this role depends on several factors such as skills, experience, qualifications, job scope and location. In addition to base salary, Vestmark offers a comprehensive total rewards package, which includes, company-paid medical premiums of 90%, a competitive time-off program, and other variable compensation, if eligible.

Salary range $19 — $22 USD