Technical Product Support Specialist

Autocar Trucks; Hagerstown (IN); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Base salary + incentives

Comprehensive benefits

401(k) with company match

Paid time off and holidays

High-impact role with ownership

Job summary

Autocar, LLC in Indiana is seeking a Solutions Technician to serve as a trusted resource for customers, dealers, service providers, and other stakeholders seeking support for Autocar products.

You will troubleshoot truck issues over the phone, guide customers and service personnel through repair processes, and drive issues to resolution with a focus on customer satisfaction. Relevant experience in technical support or maintenance is preferred.

Qualifications

• Strong troubleshooting and problem-solving abilities.
• Excellent communication and customer service skills.
• Ability to remain calm and effective while managing technical issues.
• Process-oriented mindset with strong attention to detail.
• Experience supporting heavy-duty trucks, commercial vehicles, or related equipment.

Responsibilities

• Troubleshoot truck issues over the phone using strong diagnostic and problem-solving skills.
• Guide customers and service personnel through effective troubleshooting and repair processes.
• Investigate and resolve technical concerns involving Autocar vehicles.
• Deliver timely and professional support to anyone seeking assistance with an Autocar product.
• Drive issues to resolution while maintaining a strong focus on customer satisfaction.
• Follow established processes while demonstrating persistence and creativity in identifying the best solution.

Skills

Troubleshooting

Customer service

Communication

Technical support

Heavy trucks exp

Job description

Autocar®, LLC, headquartered in Hagerstown, Indiana, is a leading manufacturer of severe duty trucks. With a steady stream of innovations to their Xpeditor® line - ranging from improved ergonomic cabs and integrated controls to a new hybrid-drive refuse truck - Autocar has staked out a position as the industry's technology and innovation leader. Moreover, they have forged strong partnerships with the leading suppliers in the business, including, Allison®, Cummins®, ArvinMeritor®, Hendrickson®, and others.

Your Mission

As a Solutions Technician, you will serve as a trusted resource for customers, dealers, service providers, and other stakeholders seeking support for Autocar products.

Key Responsibilities

• Troubleshoot truck issues over the phone using strong diagnostic and problem-solving skills.
• Guide customers and service personnel through effective troubleshooting and repair processes.
• Investigate and resolve technical concerns involving Autocar vehicles.
• Deliver timely and professional support to anyone seeking assistance with an Autocar product.
• Drive issues to resolution while maintaining a strong focus on customer satisfaction.
• Follow established processes while demonstrating persistence and creativity in identifying the best solution.

Required skills and experience

• Strong troubleshooting and problem-solving abilities.
• Excellent communication and customer service skills.
• Ability to remain calm and effective while managing technical issues.
• Process-oriented mindset with strong attention to detail.
• Commitment to delivering exceptional customer experiences.
• Experience supporting heavy-duty trucks, commercial vehicles, or related equipment.
• Background in technical support, service operations, maintenance, or repair environments.

If you have experience in any of the below role types, we would love to hear from you;

• Diagnostic Technician
• Product Support Specialist
• Technical Support Specialist
• Fleet Support Specialist

Benefits & Compensation

• We offer an attractive compensation and benefits package, to include base salary, incentive bonus opportunities, and benefits including comprehensive medical, dental, vision, and life and AD&D insurance, and short-term and long-term disability.
• 401(k) with a company match to help you invest in your future.
• Paid time off (PTO) and company holidays to rest, recharge, and maintain work-life balance.
• A high-impact role with real ownership.

Job Duties Disclaimer:

The duties and responsibilities outlined here are representative but not exhaustive of the tasks that the employee may be required to perform. Management reserves the right to modify, add, or remove duties and to assign other tasks as necessary to meet business needs.

Autocar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, or any other characteristic protected by law.

Reasonable Accommodations (ADA Compliance):

Autocar complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified individuals with disabilities. Employees who require assistance or accommodation should contact Human Resources