Technical Product Specialist

Nous Ventures; United States; Remote; USD 110,000 - 150,000; Full time

Job summary

Nous Ventures is seeking a Technical Product Specialist who will own how new features land in live customer environments, design practical solutions customers rely on, and run the escalations when the product meets the real world. This fully remote role spans Central or East US with roughly ET hours.

You’ll collaborate with product, engineering, sales, and customers to translate feedback into reliable deployments and measurable value.

Qualifications

• Experience delivering features in live customer environments.
• Ability to design customer-centric solutions and manage escalations.

Responsibilities

• Own how new features land in live customer environments.
• Design practical solutions customers rely on and run escalations when the product meets the real world.
• Collaborate with product, engineering, and customer teams to translate feedback into enhancements.

Job description

The best support engineers usually know the product better than the people who built it.

They just almost never get credit for it.

I'm working with a software company that actually treats that knowledge like the asset it is - DevOps pods, customer-specific teams, close enough to development, sales and the customer that you're talking to all three in the same hour.

They've just been backed by a serious equity firm house and they're scaling hard across the Central and East US, which is where this hire comes in.

The title is Technical Product Specialist, and the real job is owning how new features actually land in live customer environments, designing the solutions those customers end up relying on, and running the escalations when the product meets the real world.

If you've spent a few years inside a VMS, access control or alarm vendor and you're tired of being the person who just closes tickets while someone else shapes the product you fix every day, this is the opposite of that.

Fully remote, Central or East US, roughly ET hours.

Details are deliberately light here, for reasons that'll make sense the moment we talk.

If you reply with an obviously AI-generated message, I won't respond.