Technical Product Specialist

XPEL India Private Limited; San Antonio (TX); On-site; USD 120,000 - 150,000; Full time

Job summary

XPEL India Private Limited in San Antonio seeks an experienced Senior Product Specialist to act as a product expert across Paint Protection Film and related coatings. The role focuses on supporting product managers through concept validation, launches, and optimization, while engaging dealers and installers to gather VOC and drive adoption.

The ideal candidate demonstrates deep installation knowledge, cross-functional collaboration, and the ability to translate complex concepts into practical

Qualifications

• Minimum 10+ years of experience in Paint Protection Film (PPF), Automotive Window Film, Architectural Film, and related installation-based industries.
• Experience with multiple film brands and installation methodologies.

Responsibilities

• Serve as a product subject matter expert for PPF, window film, architectural films, and related products.
• Support product managers through full lifecycle from concept to launch and optimization.
• Evaluate product performance via testing and field validation; identify improvements and gaps.
• Conduct dealer visits, installer training, and gather VOC feedback from dealers and distributors.
• Assist in prototype evaluation, testing, and develop testing protocols for new products.
• Translate complex technical concepts into clear, repeatable procedures; conduct technical workshops.

Skills

Paint Protection Film (PPF)

Automotive Window Film

Architectural Film

Surface Protection Products

Installation-based industries

Pattern software (DAP)

Tools

DAP

Job description

Job Summary:

We are seeking a passionate and professional Senior Product Specialist. The right person should thrive in a fast-paced environment. Be a proactive problem-solver, passionate with building and maintaining a team environment, and strives to be an integral part of the overall success of the Company.

Core Duties:

Technical Product Expertise

• Serve as a product subject matter expert for Paint Protection Film, Window Film, Architectural Films, Surface Protection Products, Coatings, and Aftercare products.

• Support Product Managers throughout the full product lifecycle, including concept development, validation, launch, and product optimization.
• Evaluate product performance and installation characteristics through structured testing and field validation.
• Identify product improvements, manufacturing opportunities, installation enhancements, and competitive gaps.

Field Engagement & Dealer Support

• Conduct dealer visits, installer ride-a-longs, and technical evaluations.
• Gather Voice of Customer (VOC) feedback from dealers, distributors, trainers, and installers.
• Diagnose installation challenges and provide recommendations to improve outcomes.
• Support strategic account visits and key product demonstrations.

Product Development & Validation

• Assist in prototype evaluation and product testing.

• Develop testing protocols for new products and product improvements.
• Benchmark competitive products and installation methodologies.
• Collaborate with Manufacturing, Quality, Supply Chain, and Product Management teams to validate product changes.

Training & Knowledge Transfer

• Support the development of technical training content, installation standards, and best practices.

• Conduct technical workshops and installer training programs.
• Translate complex technical concepts into clear, repeatable procedures.
• Establish and maintain technical installation standards globally.

Competitive & Market Intelligence

• Monitor industry trends, competitive product developments, and emerging technologies.

• Perform competitive product evaluations and market benchmarking.
• Provide recommendations for future product roadmaps and innovation initiatives.

Basic Qualifications

Required Experience

• Minimum 10+ years of experience in:
• Paint Protection Film (PPF)
• Automotive Window Film
• Architectural Film
• Surface Protection Products
• Related installation-based industries

Demonstrated experience working with multiple major film brands and installation methodologies.

Technical Competencies

• Advanced installation expertise across complex vehicle applications, including:
• Multi-piece bumpers
• Mirrors
• Headlights
• Roof applications
• Deep recess installations
• Bulk installation techniques
• Plotter-generated pattern workflows

• Strong understanding of:
• Adhesive systems
• Surface preparation
• Stretch behavior
• Film construction
• Post-heating requirements
• Product durability characteristics

• Advanced proficiency with design and pattern software platforms, including DAP and related technical tools.

Communication Skills

• Ability to teach, coach, and mentor installers at varying skill levels.
• Strong presentation and training capabilities.
• Ability to communicate effectively with technical and non-technical audiences.
• Excellent written and verbal communication skills.

Preferred Qualifications

• Former shop owner, lead installer, technical trainer, or product specialist.
• Experience supporting global markets and dealer networks.
• Experience working directly with product development, manufacturing, or quality teams.
• Multi-language capabilities are a plus.
• Improve adoption and installation consistency across key product categories.

XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.