Technical Product Specialist

XPEL, Inc.; San Antonio (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

XPEL, Inc. seeks a Technical Product Specialist to lead advanced PPF and coating product knowledge across automotive, architectural, and surface protection lines.

You will partner with Product Management to guide concepts, validation, launches, and optimization while driving strong dealer and installer engagement. Ideal candidates bring deep hands-on experience with major film brands, skilled training abilities, and a global perspective on market trends and installation best practices, enabling

Qualifications

• 10+ years experience in Paint Protection Film and related installation-based industries.
• Experience with multiple major film brands and installation methodologies.
• Advanced installation expertise across complex vehicle applications.
• Proficiency with design and pattern software platforms, including DAP.
• Strong communication, presentation, and training capabilities.
• Experience with global markets and dealer networks is a plus.

Responsibilities

• Conduct dealer visits, installer ride-alongs, and technical evaluations.
• Support Product Managers throughout the full product lifecycle.
• Develop testing protocols and validate product changes.
• Translate complex technical concepts into repeatable procedures.
• Provide VOC insights and competitive market benchmarking.

Job description

Job Summary: We are seeking a passionate and professional Technical Product Specialist. The right person should thrive in a fast-paced environment. Be a proactive problem-solver, passionate with building and maintaining a team environment, and strives to be an integral part of the overall success of the Company.

Technical Product Expertise

Serve as a product subject matter expert for Paint Protection Film, Window Film, Architectural Films, Surface Protection Products, Coatings, and Aftercare products. Support Product Managers throughout the full product lifecycle, including concept development, validation, launch, and product optimization. Evaluate product performance and installation characteristics through structured testing and field validation. Identify product improvements, manufacturing opportunities, installation enhancements, and competitive gaps.

Field Engagement & Dealer Support

Conduct dealer visits, installer ride-a-longs, and technical evaluations. Gather Voice of Customer (VOC) feedback from dealers, distributors, trainers, and installers. Diagnose installation challenges and provide recommendations to improve outcomes. Support strategic account visits and key product demonstrations.

Product Development & Validation

Assist in prototype evaluation and product testing. Develop testing protocols for new products and product improvements. Benchmark competitive products and installation methodologies. Collaborate with Manufacturing, Quality, Supply Chain, and Product Management teams to validate product changes.

Training & Knowledge Transfer

Support the development of technical training content, installation standards, and best practices. Conduct technical workshops and installer training programs. Translate complex technical concepts into clear, repeatable procedures. Establish and maintain technical installation standards globally.

Competitive & Market Intelligence

Monitor industry trends, competitive product developments, and emerging technologies. Perform competitive product evaluations and market benchmarking. Provide recommendations for future product roadmaps and innovation initiatives.

Basic Qualifications

Required Experience Minimum 10+ years of experience in: Paint Protection Film (PPF) Automotive Window Film Architectural Film Surface Protection Products Related installation-based industries Demonstrated experience working with multiple major film brands and installation methodologies.

Technical Competencies

Advanced installation expertise across complex vehicle applications, including: Multi-piece bumpers Mirrors Headlights Roof applications Deep recess installations Bulk installation techniques Plotter-generated pattern workflows Strong understanding of: Adhesive systems Surface preparation Stretch behavior Film construction Post-heating requirements Product durability characteristics Advanced proficiency with design and pattern software platforms, including DAP and related technical tools.

Communication Skills

Ability to teach, coach, and mentor installers at varying skill levels. Strong presentation and training capabilities. Ability to communicate effectively with technical and non-technical audiences. Excellent written and verbal communication skills.

Preferred Qualifications

Former shop owner, lead installer, technical trainer, or product specialist. Experience supporting global markets and dealer networks. Experience working directly with product development, manufacturing, or quality teams. Multi-language capabilities are a plus. Improve adoption and installation consistency across key product categories.

XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Since the day XPEL was founded, we’ve strived to provide the best possible products, services, and support for customers and installers alike. With a comprehensive array of offerings for automotive, watercraft, home, and office applications, there’s sure to be a solution to fit your needs.