Technical Product Owner - KYC

ARQ; New York (NY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

ARQ is building a next-gen financial platform focusing on customer onboarding, identity verification, and ongoing due diligence. The Technical Product Owner – KYC will lead a cross-functional team to deliver scalable KYC capabilities and measurable impact, partnering with founders in a fast-paced startup environment.

The role emphasizes translating regulatory needs into practical product solutions, with a strong emphasis on data-driven decision making and collaboration with engineering and

Qualifications

• Proven product experience in fintech, payments, or KYC / customer identity verification.

Responsibilities

• Own the product vision and roadmap for customer onboarding, identity verification, and ongoing due diligence.
• Lead a team of engineers and other cross-functional partners to design, deliver, and refine verification journeys, decisioning rules, and KYC systems.
• Define and track KPIs like verification completion rate, onboarding conversion, manual review rate, and time-to-verification.
• Turn regulatory requirements, customer risk profiles, and operational needs into clear product specifications.
• Continuously improve our KYC capabilities based on customer feedback, operational insights, and evolving regulatory requirements.

Skills

KYC

Fintech

Onboarding

Data-driven decision making

SQL

Python

Tools

SQL

Python

Job description

We are building the financial system for the next century. One where control sits in the hands of customers — not banks. Where money moves on rails that are faster, smarter, and radically more efficient. Where wealth management tools help you grow your savings for decades — and build generational wealth. Where fewer intermediaries mean more value stays where it belongs: in our customers’ pockets.

We operate with long-term ambition and absolute conviction. We are not here to iterate on the past — we are here to redesign it. This is a defining moment to join us.

We are building what we believe will become one of the most important financial institutions in the world. That requires exceptional talent, relentless standards, and people who care deeply about the work. At ARQ, we are turning the financial system upside down — starting in the Americas. We are nimble, but ambitious. We move fast, learn fast, and innovate relentlessly. Technology is our greatest ally, and execution is our edge. We build as a team. We think long term. We aim for world-class in everything we do. If you are exceptional at what you do — and ready to help redefine finance — we’d love to meet you. Are you ready to build what comes next?

About the team

We believe that small teams of exceptional people outcompete massive companies with mediocre talent. That’s why we have assembled a group of people who have done it before at iconic companies like Revolut, Apple, Uber, Amazon, and Block. We’ve owned some of the most loved and profitable products in the world, delivered transaction platforms operating at massive scale, created beautiful mobile applications — and built things that have changed the lives of millions of people.

We don’t believe in 9-to-5 and we don’t believe in work-life balance as most companies sell it. We believe building the largest financial institution in the world takes long hours, every day, for years — and we like it that way. If you don’t, don’t apply.

To reshape the global financial system, we’ve raised capital from some of the world’s best investors: Sequoia Capital, Founders Fund, Brevan Howard Digital, Y Combinator, and Kaszek Ventures.

Technical Product Owner - KYC

Location

London; New York

Employment Type

Full time

Location Type

Hybrid

Department

Product

What we're looking for

We’re hiring a Product Owner – KYC to work directly with our founders and build our customer verification product function from the ground up. You’ll lead a cross-functional product team focused on customer onboarding, identity verification, and ongoing due diligence, delivering measurable impact through smart, data-driven analyses.

You’ll thrive in this role if you love solving complex problems, can translate regulatory and operational needs into product solutions, and enjoy working at the intersection of product, compliance, operations, and engineering.

What you'll be doing

Own the product vision and roadmap for customer onboarding, identity verification, and ongoing due diligence.

Lead a team of engineers and other cross-functional partners to design, deliver, and refine verification journeys, decisioning rules, and KYC systems.

Define and track KPIs like verification completion rate, onboarding conversion, manual review rate, and time-to-verification.

Turn regulatory requirements, customer risk profiles, and operational needs into clear product specifications.

Continuously improve our KYC capabilities based on customer feedback, operational insights, and evolving regulatory requirements.

What you'll need

Proven product experience in fintech, payments, or KYC / customer identity verification.

Strong track record delivering data-driven products with engineering and analytics teams.

Strong SQL or Python skills, with hands-on experience using data to analyse performance, identify problems, and inform product decisions.

Analytical mindset; comfortable interpreting onboarding, verification, and operational performance metrics.

Ability to balance regulatory requirements and risk management with a great customer experience.

Comfortable working directly with founders in a fast-paced startup.

Nice-to-haves