KYC Manager

HW3; New York (NY); On-site; USD 150,000 - 190,000; Full time

Job summary

HW3 is seeking a Manager of Know Your Customer (KYC) to lead the Compliance Operations team focused on onboarding, enhanced due diligence, and periodic reviews for corporate clients in a fast-paced fintech environment. The role drives scalable KYC programs and governance while mentoring a regional team.

You will oversee workflow SLAs, risk memo quality, and AI-driven process enhancements, collaborating with Product, Engineering, and Commercial teams to strengthen controls and client experience.

Qualifications

• 10+ years of AML and KYC reviews for corporate customers.
• 3+ years of people management leading analyst teams.
• 2+ years of cryptocurrency or digital asset industry experience.
• Experience leveraging AI-enabled tools within compliance or KYC workflows while maintaining strong controls and regulatory defensibility.
• Passion for digital currency, blockchain technology, AI, and emerging financial technologies.
• Strong problem-solving mindset with experience implementing technology-driven operational improvements.
• Proven ability to collaborate with Product, Engineering, and Business teams to operationalize compliance requirements into scalable systems.
• Comfortable operating in a rapidly evolving regulatory and technological environment.
• Strong leadership, relationship management, communication, and project management skills.
• Experience in RegTech, FinTech, consulting, or digital asset environments preferred.

Responsibilities

• Oversee customer KYC onboarding and periodic review processes, including enhanced due diligence and related documentation, policies, and procedures.
• Manage case volumes across workflows to ensure timely execution and adherence to service-level agreements (SLAs).
• Review and improve Customer Risk Acceptance memos by providing constructive feedback and ensuring strong risk identification and mitigation.
• Lead and develop a team of KYC analysts, promoting consistency, quality, and risk-based decision-making.
• Conduct customer compliance walkthroughs and reviews of client programs and controls, identifying gaps and deficiencies while maintaining a strong client experience.
• Identify, design, and implement AI-driven enhancements to KYC workflows to improve efficiency, scalability, and analytical capabilities.
• Collaborate with Commercial teams and serve as a point of escalation for complex compliance issues.
• Ensure high standards of documentation, audit readiness, and quality assurance across onboarding and review activities.
• Partner with engineering and product teams to improve compliance operations tools and technological support.
• Monitor regulatory, enforcement, and industry developments within digital assets and adapt KYC and AML processes accordingly.
• Build strong cross-functional relationships with QA, Monitoring & Testing, Audit, and examination teams.

Skills

KYC Leadership

AML Experience

Crypto Industry

AI in Compliance

RegTech

Leadership

Stakeholder Management

Project Management

Problem Solving

Regulatory Engagement

Education

Bachelor's degree

Quantitative/Technical/Data-focused degree preferred

CAMS

CFCS

CFE

Tools

Google Workspace

Slack

macOS

AI-assisted workflow tools

Job description

A leading global financial technology company is building infrastructure for digital assets, blockchain-based payments, and internet-scale financial services. The organization develops innovative payment applications and programmable financial infrastructure used by enterprises, financial institutions, and developers worldwide.

The company operates in a fast-paced, technology-driven environment focused on expanding access to modern financial systems through digital assets and emerging technologies.

About the Role

The company is seeking a Manager, Know Your Customer (KYC) to join its Compliance Operations team and oversee the day-to-day management and operations of the KYC function. This role will lead a regional team responsible for all aspects of B2B customer onboarding, enhanced due diligence, and periodic reviews.

Responsibilities

• Oversee customer KYC onboarding and periodic review processes, including enhanced due diligence and related documentation, policies, and procedures.
• Manage case volumes across workflows to ensure timely execution and adherence to service-level agreements (SLAs).
• Review and improve Customer Risk Acceptance memos by providing constructive feedback and ensuring strong risk identification and mitigation.
• Lead and develop a team of KYC analysts, promoting consistency, quality, and risk-based decision-making.
• Conduct customer compliance walkthroughs and reviews of client programs and controls, identifying gaps and deficiencies while maintaining a strong client experience.
• Identify, design, and implement AI-driven enhancements to KYC workflows to improve efficiency, scalability, and analytical capabilities.
• Collaborate with Commercial teams and serve as a point of escalation for complex compliance issues.
• Ensure high standards of documentation, audit readiness, and quality assurance across onboarding and review activities.
• Partner with engineering and product teams to improve compliance operations tools and technological support.
• Monitor regulatory, enforcement, and industry developments within digital assets and adapt KYC and AML processes accordingly.
• Build strong cross-functional relationships with QA, Monitoring & Testing, Audit, and examination teams.

Qualifications

• 10+ years of experience in AML and KYC reviews for corporate customers, including building and managing scalable KYC programs and governance frameworks.
• 3+ years of people management experience leading analyst teams and driving operational excellence.
• 2+ years of cryptocurrency or digital asset industry experience.
• Experience leveraging AI-enabled tools within compliance or KYC workflows while maintaining strong controls and regulatory defensibility.
• Passion for digital currency, blockchain technology, AI, and emerging financial technologies.
• Strong problem-solving mindset with experience implementing technology-driven operational improvements.
• Proven ability to collaborate with Product, Engineering, and Business teams to operationalize compliance requirements into scalable systems.
• Comfortable operating in a rapidly evolving regulatory and technological environment.
• Strong leadership, relationship management, communication, and project management skills.
• Experience in RegTech, FinTech, consulting, or digital asset environments preferred.
• CAMS, CFCS, CFE, or similar certifications preferred.
• Proficiency with Google Workspace, Slack, and Mac environments; familiarity with AI-assisted workflow tools preferred.
• Bachelor’s degree required; quantitative, technical, or data-focused degree preferred.

Additional Information

The organization is committed to building an inclusive workplace and offers equal employment opportunities to all qualified applicants regardless of protected status under applicable law.