Technical Product Manager - Microsoft Dynamics 365 Contact Center

YDC Pro; United States; Remote; USD 90,000 - 120,000; Part time

Job summary

A technology consulting company seeks a Technical Product Manager to oversee Dynamics 365 Contact Center solutions. You will manage the enhancement backlog, collaborate with technical teams, and lead design sessions for integration projects. Required skills include expertise in Microsoft Dynamics 365 and Power BI. This position is fully remote, aiming at mid-senior-level candidates. Interested applicants should send their resumes via email.

Qualifications

• Strong experience with Microsoft Dynamics 365 Contact Center/Omnichannel.
• Expertise in Power Platform (Power Automate, Power BI) is essential.
• Must possess collaborative and mentoring skills for development teams.

Responsibilities

• Manage the roadmap and prioritization of enhancement backlog.
• Lead technical design sessions and own implementation solutions.
• Troubleshoot complex technical issues and provide proactive resolutions.
• Contribute to DevOps processes including CI/CD pipelines.

Skills

Microsoft Dynamics 365 Contact Center/Omnichannel

Power Platform (Power Automate, Power BI)

Expert in using Power Automate flows

Expert in Power BI

Knowledge of core D365 CE architecture and Dataverse

Collaborate with Solution Architects

Job description

Technical Product Manager - Microsoft Dynamics 365 Contact Center

Fully Remote

Contract

Candidate must be in Canada or USA

Top 2 Skills

• Microsoft Dynamics 365 Contact Center/Omnichannel
• Power Platform (Power Automate, Power BI)
• Expert in using Power Automate flows to push/fetch/sync data – e.g., knowledge base integration between CDW’s Contact Center and ServiceNow
• Expert in Power BI, able to build/modify/deploy custom BI reports

Key Needs

• Manage the roadmap and prioritization of enhancement backlog.
• Collaborate with stakeholders in diverse functional areas within the organization.
• Actively work with 3rd party, internal IT support, and technical teams to resolve bugs and issues.
• Lead technical design sessions and own the implementation of D365 Contact Center solutions.
• Provide technical oversight on key components such as:
  • D365 Contact Center
  • D365 Customer Service Case Management
  • Unified Routing, Workstreams
  • Channel configuration and custom channel integration (voice, chat, social, email)
  • Fabric and Power BI (semantic data modeling, creating/building custom dashboards/views)
• Knowledge of core D365 CE architecture and Dataverse is a plus.
• Microsoft Copilot Studio and Virtual Agents is a plus.
• Knowledge and understanding and experience with Azure Communication Services is a plus.
• Collaborate with Solution Architects to design integrations with backend systems and external services.
• Guide and mentor development teams to deliver high-quality, reusable, and maintainable code.
• Review code and ensure alignment with best practices and enterprise standards.
• Troubleshoot complex technical issues and provide proactive resolutions.
• Contribute to DevOps processes including CI/CD pipelines and ALM best practices.

Email your resume to [e-mail]

https://www.linkedin.com/in/ishakpatel/

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting

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