Technical Product Engineer

NetQuest Corporation; Mount Laurel Township (NJ); Hybrid; USD 110,000 - 160,000; Full time

Job summary

NetQuest Corporation, based in Mount Laurel, New Jersey, seeks a Technical Product Engineer to support OMX3200 and SNS products in a hybrid, customer-facing capacity. You will troubleshoot network and system issues, validate performance in lab and field environments, and develop technical documentation.

The role requires a strong technical background across hardware and software in advanced networks, with the ability to communicate with both technical and non-technical stakeholders and

Qualifications

• Strong knowledge of networking concepts and protocols (IP, optical transport, traffic analysis).
• Experience with systems engineering or product engineering for hardware/software solutions.
• Proficiency with Linux-based systems, CLI tools, network analyzers, and lab equipment.
• Ability to create clear technical documentation and diagrams for stakeholders.
• Background in telecom, cyber security, or defense-related technologies.
• Bachelor’s degree or equivalent practical experience.
• Strong analytical and problem-solving skills, ability to work remotely with distributed teams.

Skills

Networking concepts

Technical documentation

Lab and field troubleshooting

Independent work

Analytical/problem solving

Education

Bachelor's degree in Electrical Engineering / IT / Cybersecurity / CS or related field

Tools

Linux-based systems

CLI tools

Network analyzers

Lab equipment

Routing and switching

Job description

Company Description

NetQuest Corporation develops cyber intelligence solutions for telecommunications security and government defense applications in advanced communication networks. Founded in 1987 and based in Mount Laurel, New Jersey, NetQuest is a privately held, employee-owned company that focuses on innovative products for rapidly growing cyber intelligence and network surveillance markets. Its solutions enable and optimize monitoring and interception of intelligent global optical networks, helping customers automate the gathering of optical signals intelligence (SIGINT). NetQuest products generate contextual network metadata (NetFlow/IPFIX) while maintaining a strong commitment to privacy. More information about the company and its solutions is available at www.netquestcorp.com.

Role Description

The Technical Product Engineer is a full-time hybrid-office customer-facing role responsible for supporting NetQuest’s OMX3200 and Streaming Network Sensor (SNS) products. In this role, the engineer works directly with customers and develops a broad product expertise. Daily tasks may include troubleshooting complex network and system issues, validating product performance in lab and field environments, and preparing technical documentation and support materials. The Technical Product Engineer assists with customer deployments, provides technical guidance on integrating NetQuest solutions into existing infrastructures, and communicates feedback from customer engagements to drive continuous product improvement. This role requires a strong technical foundation, attention to detail, and comfort working across both hardware and software domains in advanced communication networks.

Qualifications

• Strong knowledge of networking concepts and protocols, including IP, optical transport, and traffic analysis; familiarity with SIGINT, NetFlow/IPFIX, or network metadata generation is beneficial.
• Experience with systems engineering or product engineering for complex hardware/software solutions, including requirements analysis, integration, validation, and lifecycle support.
• Proficiency with common network tools and environments (e.g., Linux-based systems, CLI tools, network analyzers, lab equipment) and comfort working with routing, switching, and monitoring technologies.
• Ability to create clear technical documentation, diagrams, and product support materials, and to communicate technical concepts effectively to both technical and non-technical stakeholders.
• Background in telecommunications, cyber security, or defense-related technologies is a plus, along with experience working with government or carrier-grade environments.
• Bachelor’s degree in Electrical Engineering, Information Technology, Cybersecurity, Computer Science, or a related technical field, or equivalent practical experience.
• Strong analytical and problem-solving skills, with the ability to work independently in a remote setting and collaborate effectively with distributed teams.