Technical Product Delivery Manager, Vice President - Privileged Access Management

JPMorgan Chase; Plano (TX); On-site; USD 120,000 - 150,000; Full time

Job summary

JPMorgan Chase is seeking a Product Delivery Manager in Corporate Technology, Identity and Access Management to lead end-to-end delivery and partner with engineering, cybersecurity, risk, and customer teams. You will translate needs into product direction, prioritize investments using data and feedback, and drive adoption through change management.

You will help modernize privileged access patterns while focusing on operational excellence and control alignment to deliver scalable, secure

Qualifications

• 5+ years in product delivery or a relevant domain.
• Experience with operational management and change readiness activities.
• Proven track record of implementing continuous improvement processes.
• Experience in product/platform-wide release management and deployment strategies.
• Formal training or certification on product engineering concepts with 5+ years applied experience.
• 5+ years delivering cybersecurity, IAM, PAM, platform, or enterprise tech products in partnership with engineering teams.
• Deep knowledge of PAM principles, controls, and security best practices including auditability and least privilege.
• Hands-on experience in PAM domains such as just-in-time access, RBAC, credential vaulting, secrets management, or privileged session management.
• Experience defining product requirements for APIs, integrations, and enterprise security platforms.
• Ability to lead cross-functional initiatives and influence stakeholders across engineering, cybersecurity, risk, compliance, and operations.
• Strong analytical, problem-solving, and communication skills with ability to define success metrics and report outcomes.

Responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, and product performance reporting.
• Leads change management activities across functional partners ensuring risk, controls, and regulatory requirements are met.
• Manages timelines and dependencies, resources, blockers, and stakeholder liaison.
• Defines and communicates product strategy, roadmap, and measurable outcomes for Privileged Access Management capabilities.
• Drives modernization of privileged access patterns to improve security and user experience.
• Translates customer needs into defined requirements, integrations, and platform capabilities with engineering partners.
• Manages delivery plans, cross-functional dependencies, and risk mitigation to meet commitments.

Skills

End-to-end delivery

Operational management

Change readiness

Continuous improvement

Release management

Data-driven prioritization

Stakeholder influence

Cybersecurity collaboration

PM/engineering liaison

Executive reporting

Education

Product engineering concepts certification

Job description

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in Corporate Technology, Identity and Access Management, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. You will partner with engineering, cybersecurity, risk, and customer teams to deliver scalable solutions that address complex security challenges and enable business outcomes. You will translate needs into clear product direction, prioritize investments using data and customer feedback, and drive adoption through effective change management. You will help modernize privileged access patterns while maintaining a strong focus on operational excellence and control alignment.

Job responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Define and communicate product strategy, roadmap, and measurable outcomes for Privileged Access Management capabilities
• Drive modernization of privileged access patterns through just-in-time access, passwordless approaches, and least-privilege controls to improve security and user experience
• Partner with engineering and architecture to translate customer needs into well-defined requirements, integrations, and platform capabilities
• Manage delivery plans, timelines, cross-functional dependencies, and risk mitigation to meet commitments and reduce delivery friction
• Lead onboarding, communications, and change management to increase adoption and sustained, effective use of privileged access services
• Analyze adoption metrics, operational data, and customer feedback to identify trends and inform prioritization and investment decisions
• Develop executive-ready reporting that provides visibility into adoption, operational health, delivery progress, and business outcomes
• Ensure product capabilities align to enterprise risk and control expectations while prioritizing customer success and reliability

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies
• Formal training or certification on product engineering concepts and 5+ years applied experience
• 5+ years of experience delivering cybersecurity, Identity and Access Management, Privileged Access Management, platform, or enterprise technology products in partnership with engineering teams
• Deep knowledge of Privileged Access Management principles, controls, and security best practices, including auditability and least privilege
• Hands-on experience in one or more Privileged Access Management domains such as just-in-time access, role-based access control, credential vaulting, secrets management, or privileged session management
• Experience defining product requirements for APIs, integrations, and technical solutions for enterprise security platforms
• Demonstrated ability to lead cross-functional initiatives and influence stakeholders across engineering, cybersecurity, risk, compliance, and operations
• Strong analytical, problem-solving, and communication skills, with the ability to define success metrics, measure outcomes using data, produce clear executive updates, and drive stakeholder alignment

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics
• Experience with cloud-based identity and privileged access architectures across Amazon Web Services, Microsoft Azure, or Google Cloud Platform
• Familiarity with modern access management patterns, including Zero Trust and workload or machine identity
• Experience using analytics, visualization, and reporting tools to guide product decisions and adoption strategies
• Knowledge of DevSecOps practices, automation, resiliency concepts, and modern software delivery principles
• Experience using AI-powered tools to improve discovery, requirement