Technical Product Associate

KITH; New York (NY); On-site; USD 70,000 - 80,000; Full time

Job summary

KITH, a New York-based lifestyle brand, seeks a Technical Product Associate onsite in Williamsburg/Brooklyn. You will design systems, manage vendor relationships, and translate business needs into technical solutions.

You’ll work with stakeholders across functions to optimize ERP and order management, document learnings, present designs, track KPIs, train teams, and ensure scalable, resilient implementations.

Qualifications

• Bachelor’s Degree required.
• 1–3 years of Product Management or Technical/Solutions Architecture experience.
• Engineering/Software Development experience.
• Previous experience or extensive knowledge of Retail or eCommerce business.

Responsibilities

• Operate complex business systems such as Order Management System, ERP System, and Custom back-office software that supports various customer facing channels.
• Collaborate with cross-functional stakeholders to understand their category of the business and opportunities for growth.
• Document learnings and present potential solutions with timelines for implementation.
• Implement approved solutions: build using pre-existing tooling, collaborate with system integrators and developers, or procure a vendor to implement.
• Present designs, mock-ups or demos to ensure alignment with stakeholder needs.
• Measure and track KPIs related to the business to ensure improvements.
• Launch, train and operate the technology to support the business through change.
• Test implemented technology and processes for accuracy, resilience and scalability.
• Create training materials for internal teams.

Skills

SQL

API design

Agile tools

Communication

Stakeholder mgmt

AI tools

Education

Bachelor's Degree

Tools

Postman

Job description

Location: HQ - Williamsburg, Brooklyn

Status: Full-time/100% on-site

Compensation: $70,000 - $80,000 annually

Position Summary: The Technical Product Associate is responsible for devising systems, technology and procedures to enable the success of the Kith business. This can include procuring and managing the day to day relationship with 3rd party vendors, or capturing requirements, and implementing new custom technology using Kith’s internal and external system integrators. This position will collaborate with technical stakeholders, and a successful candidate will need to be highly technical themselves. The Technical Product Associate is typically assigned one or more categories of the business, as it enables them to dig deep, and understand their needs and inefficiencies.

Responsibilities

Primary Responsibilities

• Operate complex business systems required for the business to function such as Order Management System, ERP System, and Custom back-office software that supports various customer facing channels.
• Work with cross-functional stakeholders to better understand their category of the business, as well as the opportunities for growth
• Document learnings, and present potential solutions, and the expected timelines for implementation.
• Implement approved solutions: build independently using pre-existing tooling, systems and tooling, collaborate with Kith’s pre-existing system integrators and developers to design custom technology, procure a 3rd party vendor to implement, configure and operate tooling, and enhance and optimize pre-existing integrations.
• Present designs, mock-ups or demos to the relevant stakeholders to ensure the solutioning remains aligned to their needs.
• Understand, measure and track KPIs related to the business to ensure that newly implemented solutions are improving team results.
• Launch, train and in some cases, operate the technology to ensure that the business is supported through change.
• Test implemented technology and processes to ensure that they’re accurate, resilient and scalable.
• Establish, instruct, and record training materials for internal Kith teams.

Special Projects

• Provide ad-hoc assistance to Technical Product Managers as needed.
• Use strong product and technical understanding to prioritize time and development hours to deliver product completion.

Experience

REQUIREMENTS

• Bachelor’s Degree.
• 1-3 Years of Product Management or Technical/Solutions Architecture experience.
• Engineering/Software Development experience.
• Previous experience or extensive knowledge of Retail or eCommerce business.

Skills

• Fluent in SQL (MySQL, MSSQL, PostgreSQL) or other Database Querying Languages.
• Moderate understanding of API design and connectivity - Proficient in Postman or other API testing tooling.
• Agile Product Management Software - JIRA, Asana, Monday.
• Experienced, confident written and verbal communicator.
• Accomplished facilitator and stakeholder manager.
• Understanding of AI tools and systems.

Who You Are

Personal Characteristics

• Self-Starter
• Detail Oriented
• Process Driven
• Time Management
• Effective Communicator
• Assertive
• Action Oriented

Passions

• E-Commerce
• Fashion
• Technology

Who We Are

Established in 2011 in New York City, Kith is a lifestyle brand and specialty retailer that offers seasonal collections of men’s, women’s and children’s apparel, accessories and footwear through a distinct lens of personal storytelling. Kith embodies a multi-faceted lifestyle, with uncompromising detail to fabrication and design. Led by Founder, CEO and Creative Director Ronnie Fieg, the brand is known globally for evoking nostalgia from a dynamic point of view, and working closely with a carefully selected set of best-in-class collaborators.

Kith operates 16 standalone boutiques around the world, and 3 shop-in-shops. Kith Treats, conceived from Fieg’s childhood love for cereal, operates in 10 locations, as well as Sadelle’s at Kith restaurants in Paris, Miami Design District, Toronto and Seoul.

The Kinnect Foundation, a non-profit established and operated by Kith, is a non-profit devoted to creating positive change through education, community and social impact.

Kith is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

All career opportunities offered by Kith are fully on site, and if contacted, all email communication will come from a kith.com or kithnyc.com email address. Please note that any correspondence from an alternative email domain, or offering anything other than in-person work, is fraudulent.