Customer Experience Associate

Kith Hawaii; United States; On-site; USD 25,000 - 26,000; Part time

Job summary

Kith Hawaii is seeking a Customer Experience Associate for our Hawaii store. You will act as the concierge throughout the in-store journey, greeting customers, handling cash, and supporting operations and visual teams under the manager on duty.

Ideal candidates have 1+ year in retail, strong communication, and the ability to multitask, stand for long periods, and lift up to 25 lbs. Flexible availability for evenings, weekends, and holidays is required.

Qualifications

• Availability for evenings, weekends, and holidays.
• 1+ year retail sales experience preferred.
• Customer service experience is a plus.
• Ability to stand and move for extended periods.

Responsibilities

• Greet and assist customers with best-in-class service.
• Operate cashier responsibilities including cash handling and returns.
• Support Client Advisors to ensure genuine service during and after the store visit.
• Maintain visual standards and assist with stock replenishment.
• Communicate sell-through and assist with store policies and scheduling.

Skills

Time management

Multi-tasking

Standing/walking

Lifting 25 lbs

Retail operations knowledge

Job description

Location: Hawaii store Status: Part-Time Compensation: $18.00-$19.00 + Commission(s)*

Position Summary: The Kith Customer Experience Associate operates as the customer’s concierge throughout their in-store experience. They specialize in all areas of the store’s operations to ensure they can provide best-in-class service to all customers and clients. The Customer Experience Associate wears multiple hats and is the ultimate team player. Whether it is greeting customers, being an efficient cashier, or supporting the operations & visual teams, they are ready to support the business’ needs across all departments. Working under the direction of the Manager on duty, the Customer Experience Associate adjusts and adapts quickly as the needs of the business change. Through effective communication, they are ready to contribute to the customer’s experience from beginning to end.

RESPONSIBILITIES

Primary Responsibilities:

• Communicate with the Management team for overall responsibilities and directions on projects and tasks.
• Greet, assist, and provide best-in-class customer service to all Kith customers.
• Support the Client Advisors to ensure clients are receiving genuine and efficient service both during and after their store experience.
• Under the direction of the Management team, efficiently complete cashier responsibilities including but not limited to, cash handling, processing returns and Mobile POS transactions.
• Provide friendly, professional, and accurate service at the registers.
• Partner with the Management team to execute action plans in the most efficient way possible.
• Display expertise and familiarity of product knowledge, brand history, company policies, and store/company strategies.
• Efficiently complete assigned tasks and responsibilities during each shift, that can be scheduled before, during and after the store’s hours of operations.
• Assist in completion and accuracy of any/all operational tasks, as business needs.
• Support sales floor replenishment, stockroom organization and the upkeep of visual standards, before, after and during the store’s hours of operations.
• Partner with Management and Visual teams to maintain a visually appealing sales floor and ensure the brand’s visual standards are always met.
• Properly communicate sell-through, to ensure product availability.
• Ensure adherence to all company policy and procedures, including but not limited to availability and scheduling needs of the business.
• Assist store management team with housekeeping responsibilities including but not limited to, dusting, sweeping, collection of trash, and other tasks traditionally associated with standard retail operations.

Special Projects/Tasks:

• Aid during any Visual initiatives, as needed.
• Efficiently aid in the execution of any cycle counts, physical inventories or other inventory management task(s) as required by the business.

REQUIREMENTS

• Availability: Open & flexible availability, including but not limited to evenings, overnights, and weekends as well as holidays.
• Availability to consistently work weekends, special projects, drops/releases or as the business’ needs require.
• Experience: 1+ year(s) experience in a retail sales position.
• Experience: 1+ year(s) in customer service roles, preferred but not required.
• Experience: 1+ year(s) in apparel, footwear, or luxury goods, preferred but not required.
• Skills/Abilities: Efficient time management skills.
• Skills/Abilities: Ability to multi-task and manage multiple projects at once.
• Skills/Abilities: Standing and walking for prolonged periods of time.
• Skills/Abilities: Ability to lift and move 25lbs.
• Skills/Abilities: Ability to perform standard tasks that are related to retail operations including but not limited to, bending, twisting, and climbing ladders/step stools.
• Skills/Abilities: Ability to stand and walk for prolonged periods of time.

WHO YOU ARE

Professional Characteristics:

• Strong communicator
• Team-player
• Self-starter
• Adaptive and resourceful

Personal Characteristics:

• Personable and welcoming
• Energetic
• Consistent positive energy

*Only permanent positions are eligible for commission(s)

WHO WE ARE

Established in 2011 in New York City, Kith is a lifestyle brand and specialty retailer that offers seasonal collections of men’s, women’s and children’s apparel, accessories and footwear through a distinct lens of personal storytelling. Kith embodies a multi-faceted lifestyle, with uncompromising detail to fabrication and design. Led by Founder, CEO and Creative Director Ronnie Fieg, the brand is known globally for evoking nostalgia from a dynamic point of view, and working closely with a carefully selected set of best-in-class collaborators. Kith operates 16 standalone boutiques around the world, and 3 shop-in-shops. Kith Treats, conceived from Fieg’s childhood love for cereal, operates in 10 locations, as well as Sadelle’s at Kith restaurants in Paris, Miami Design District, Toronto and Seoul. The Kinnect Foundation, a non-profit established and operated by Kith, is a non-profit devoted to creating positive change through education, community and social impact.

Kith is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

#KITHHP

Established in 2011 in New York City, Kith is a lifestyle brand and specialty retailer that embodies a multi-faceted lifestyle through a distinct lens of personal storytelling, with uncompromising detail to fabrication and design. Kith offers in-house apparel, accessories, and footwear collections for men, women, and children, and also has an ice cream parlor in every flagship and full-service restaurants in select locations. Born and raised in Queens, New York, Kith Founder RonnieFieg rose the ranks from 13-year-old stock boy at footwear franchise David Z. to the company’s chief buyer, earning him a profound understanding of the retail landscape and a network of powerful brand relationships. As the Kith’s CEO and Creative Director, Fieg is known for his ability to create premium products and deliver unparalleled experiences, with a personal philosophy of giving the consumer more than what they pay for. Under his guidance, the brand has become known globally for evoking nostalgia from a dynamic point of view, and working closely with a carefully selected set of best-in‑class collaborators, including Coca‑Cola, Nike, BMW, the NFL, Disney, Versace, Giorgio Armani and many others. In addition to his role at Kith, Fieg also serves as the first‑ever Creative Director of the NewYork Knicks, and the Chairman of the Board of TheKinnect Foundation, Kith’s in‑house non‑profit, which is devoted to creating positive change through education, community and social impact.