Technical Product Analyst (100% Remote)

ClearCaptions, LLC; United States; Remote; USD 86,000 - 108,000; Full time

Job summary

A leading company focused on improving communication for seniors seeks a Technical Product Analyst. This remote position involves collaborating with stakeholders, documenting requirements, and ensuring successful product delivery. Ideal candidates will have a Bachelor's degree and extensive experience in Agile environments.

Benefits

Generous benefits program

Flexible hours

Qualifications

• 5+ years in roles like test engineer, business analyst, or product manager.
• Experience in API-driven architecture and technical design documentation.
• Exceptional written and verbal communication skills.

Responsibilities

• Collaborate with product managers and analysts to define technical specifications.
• Document business and functional requirements and propose improvements.
• Facilitate Agile ceremonies and support backlog refinement activities.

Skills

Agile methodology

Documentation

Communication

Problem-solving

Facilitation

Education

Bachelor's degree in Information Technology, Computer Science, Management, or related field

Tools

Jira

Confluence

Job description

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.

ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations.

For more information about our services please visit clearcaptions.com.

Position Summary:

The Technical Product Analyst plays a key role in the successful delivery of enterprise systems, process improvements, and customer-facing products and services. This position works closely with product managers, engineers, analysts, and other business stakeholders to ensure accurate documentation, smooth delivery processes, and customer satisfaction. The role offers considerable exposure to senior leadership and contributes directly to the planning and execution of strategic initiatives

This is a Remote/Work from Home position reporting to Sr. Manager of Product & Business Analysis.

What you will do:

• Collaborate with product managers, program managers, and business analysts to understand project goals and define comprehensive technical specifications.
• Document business and functional requirements, current and future state processes, and propose improvements where applicable.
• Create and maintain epics, user stories, acceptance criteria, and support backlog refinement activities.
• Facilitate and/or participate in Agile ceremonies, including daily scrums, sprint planning, reviews, and retrospectives.
• Translate business rules into technical artifacts for development, QA, and cross-functional teams.
• Perform end-to-end business acceptance testing and ensure traceability from requirements through testing.
• Support the development of ClearCaptions and ClearWellness customer solutions through effective documentation and communication.
• Partner with SMEs and department leads to assess change impacts and lead operational readiness activities for new software, product, or report deployments.
• Analyze and visualize workflows, data relationships, and process performance.
• Prepare and present findings, documentation, and demos to technical and non-technical stakeholders.

The kind of people we look for:

• Versatile people who thrive on variety and challenge
• Excited about working in a fast-paced environment
• Innate problem solvers who want to grow in a flexible, collaborative culture
• Takes initiative, pushes boundaries, motivated to innovate
• Talented individuals with a growth mindset who want to use their learning and relationship-building skills
• Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Management, or a related field or equivalent experience.
• 5+ years of experience in roles such as test engineer, software engineer, business analyst, systems analyst, product owner, or product manager.
• Understanding of Agile methodology and hands-on experience using tools such as Jira and Confluence.
• Experience working within an API-driven architecture, including creating technical design documentation and UML diagrams (e.g., sequence and activity diagrams).
• Proven ability to define and document business and functional requirements in a way that supports application development and testing.
• Exceptional written and verbal communication skills with the ability to engage diverse audiences, including technical teams and business stakeholders.
• Strong facilitation and elicitation skills with experience leading discussions and building consensus.
• Ability to manage multiple priorities, meet deadlines, and work both independently and collaboratively in a dynamic environment.
• Familiarity with the role of product owner and ability to support agile product delivery teams.
• Experience preparing test cases and participating in QA/UAT activities.
• Preferred Qualifications
• Experience with ERP and CRM platforms such as Salesforce, NetSuite, or Great Plains.
• Familiarity with DevOps practices and corporate IT systems.
• Background in the Telecom or Telephony industry.
• Understanding of network architecture, security/firewall configurations, and hybrid/cloud infrastructures.
• Experience with Azure data structures.
• IIBA training or certification.
• Experience supporting senior or hard-of-hearing customers is a plus.
• Excellent verbal and written communication skills, presentation, and problem-solving skills.
• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
• Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.
• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
• Willingness and ability to work flexible hours and travel (up to 10%); will include some overnighttravel.
• Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams)

Physical Demands:

Employees may experience the following physical demands for extended periods of time:

Sitting, standing, and walking (95-100%)
Keyboarding (40-60%)
Viewing computer monitor, tablet and cell phone screen requiring close vision (95-100%)

100% Remote: Work environment is at home.

Compensation:

$86,000 – $108,000/yr prospectively plus 5% bonus with consideration to experience and geographical location. Please see www.clearcaptions.com/careers for an overview of our generous benefits program.

Intrigued to learn more?

When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like.

ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

CC does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.