Technical Product Advisor II

Hach (Veralto); Loveland (CO); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Bonus/incentive pay

Flexible work environment

Paid holidays

Paid time off

Career development and training

Health benefits

401(k) with employer match

Wellbeing programming

Job summary

Hach (Veralto) in Loveland, Colorado, is seeking a Technical Product Advisor II to provide world-class service and support to internal and external customers via the contact center. You will mentor teammates and apply an advanced understanding of products, applications, and systems to drive resolution and VOC-driven improvements.

This onsite, first-shift role reports to the Manager, Technical Support. A minimum of 2 years in customer service or technical support, plus knowledge of analytical

Qualifications

• Minimum 2 years of experience in customer service, technical support, field service, and/or previous supervisor experience.
• Minimum 1 year of experience in one or more of Hach's key markets (drinking water, wastewater, and industrial).
• Minimum 1 year of experience with Analytical Chemistry, Biology, Environment Sciences or equivalent required.
• Minimum 1 year of experience with MS Office.
• High School Diploma or equivalent.

Responsibilities

• Handle basic incoming technical and customer support questions from internal and external customers providing prompt, accurate answers.
• Identify and manage customer escalations and utilize cross-functional relationships to negotiate 'win-win' solutions.
• Provide efficient, technical troubleshooting support on testing systems and Hach chemistry methods.
• Act as a liaison between Technical Support and all cross-functional departments to relay Voice of Customer, (VOC), and drive continuous improvement.
• Identify sales opportunities, understand the industries, vertical markets, and products, and submit leads to drive appropriate up-sell and cross-sell opportunities to the customer.

Skills

Customer service

Technical support

Supervisory experience

Communication skills

Education

High School Diploma or equivalent

Tools

Salesforce

Oracle (ERP)

Job description

Imagine yourself

Contributing to a brighter, more sustainable future

Thriving in a supportive team environment that inspires you to strive for excellence.

Doing meaningful work that makes an everyday impact on the world around you.

At Hach, You Can Make a Difference

At Hach ( www.hach.com ), a Veralto company, we ensure water quality for people around the world. Our founding vision is to make water analysis better-faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team, you'll contribute to a company that values innovation, collaboration, and professional growth. Motivated by the highest stakes of climate change and global health, we are working together to find new technologies that ensure water safety and sustainability .

This is an onsite role and will be part of the Service Team in our Loveland, Colorado location.

This is for 1st Shift, Monday through Friday, 8.5 hours including a ½ hour for lunch.

We offer:

• Bonus/incentive pay
• A flexible work environment
• Paid holidays and paid time off
• Ongoing investment in your career through dedicated training, on-the-job development, and coaching
• Total rewards that support your success at work and beyond, including comprehensive health benefits, a 401(k) savings plan with employer match, and associate wellbeing programming with rewards

Reporting to the Manager, Technical Support, the Technical Product Advisor II will provide world-class service and support to all internal and external customers via the contact center. The Technical Product Advisor II will be successful through mentoring and leadership within the department, and by having an advanced understanding of internal systems, products and applications, soft skills, vertical markets and sales lead identification.

In this role, a typical day will look like:

• Handle basic incoming technical and customer support questions from internal and external customers providing prompt, accurate answers.
• Identify and manage customer escalations and utilize cross-functional relationships to negotiate 'win-win' solutions.
• Provide efficient, technical troubleshooting support on testing systems and Hach chemistry methods.
• Act as a liaison between Technical Support and all cross-functional departments to relay Voice of Customer, (VOC), and drive continuous improvement.
• Identify sales opportunities, understand the industries, vertical markets, and products, and submit leads to drive appropriate up-sell and cross-sell opportunities to the customer.

The essential requirements of the job include:

• A minimum of 2 years of experience in customer service, technical support, field service, and/or previous supervisor experience.
• A minimum of 1 year of experience in one or more of Hach's key markets (drinking water, wastewater, and industrial).
• A minimum of 1 year of experience with Analytical Chemistry, Biology, Environment Sciences or equivalent required.
• A minimum of 1 year of experience with MS Office.
• High School Diploma or equivalent.

It would be an asset if you have:

• BA or BS degree preferred.
• Electrical and Mechanical aptitude.
• Experience with Salesforce and/or Oracle (ERP) preferred.
• Strong verbal and written communication skills.
• Prior call center experience.
• Ability to adapt to changes in expectations, metrics, and environment as business needs demand.

Hach is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we're Safeguarding the World's Most Vital Resources -and building rewarding careers along the way.

We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time.

US ONLY :

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate's position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The compensation range for this role is $27.00 - $30.00 USD per hour. This job is also eligible for Bonus Pay.

We offer a comprehensive packag