Technical Product Advisor II

Hach Company; Loveland (CO); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Bonus pay

Flexible work environment

Paid holidays and PTO

Career development and training

Health benefits and 401(k)

Job summary

Hach Company in Loveland, Colorado, is hiring for a Service Team role supporting customers in a technical capacity. The position is 1st shift, onsite, Monday through Friday, with an 8.5 hour workday including a 30‑minute lunch break.

The role reports to the Manager, Technical Support and requires at least 2 years of customer service or technical support experience, plus knowledge of analytical chemistry or environmental sciences.

Qualifications

• Minimum 2 years in customer service, technical support, field service, and/or supervision.
• Minimum 1 year in one or more key markets (drinking water, wastewater, industrial).
• Minimum 1 year of experience with Analytical Chemistry, Biology, Environment Sciences or equivalent.
• Minimum 1 year of experience with MS Office.

Responsibilities

• Handle basic incoming technical and customer support questions from internal and external customers, providing prompt, accurate answers.
• Identify and manage customer escalations and use cross-functional relationships to negotiate win‑win solutions.
• Provide efficient, technical troubleshooting support on testing systems and Hach chemistry methods.
• Act as a liaison between Technical Support and cross‑functional departments to relay VOC and drive continuous improvement.
• Identify sales opportunities, understand industries and products, and submit leads for up‑selling and cross‑selling.

Skills

Customer service

Communication

Call center experience

Problem solving

Education

High School Diploma or equivalent

BA or BS degree preferred

Tools

MS Office

Salesforce

Oracle ERP

Job description

Imagine yourself Contributing to a brighter, more sustainable future Thriving in a supportive team environment that inspires you to strive for excellence. Doing meaningful work that makes an everyday impact on the world around you. At Hach, You Can Make a Difference At Hach (www.hach.com), a Veralto company, we ensure water quality for people around the world. Our founding vision is to make water analysis better, faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions. As part of our team, you’ll contribute to a company that values innovation, collaboration, and professional growth. Motivated by the highest stakes of climate change and global health, we are working together to find new technologies that ensure water safety and sustainability.

This is an onsite role and will be part of the Service Team in our Loveland, Colorado location. This is for 1st Shift, Monday through Friday, 8.5 hours including a ½ hour for lunch.

We offer:

• Bonus/incentive pay
• A flexible work environment
• Paid holidays and paid time off
• Ongoing investment in your career through dedicated training, on-the-job development, and coaching
• Total rewards that support your success at work and beyond, including comprehensive health benefits, a 401(k) savings plan with employer match, and associate wellbeing programming with rewards

Reporting to the Manager, Technical Support, the Technical Product Advisor II will provide world-class service and support to all internal and external customers via the contact center. The Technical Product Advisor II will be successful through mentoring and leadership within the department, and by having an advanced understanding of internal systems, products and applications, soft skills, vertical markets and sales lead identification.

In this role, a typical day will look like:

• Handle basic incoming technical and customer support questions from internal and external customers providing prompt, accurate answers.
• Identify and manage customer escalations and utilize cross-functional relationships to negotiate ‘win-win’ solutions.
• Provide efficient, technical troubleshooting support on testing systems and Hach chemistry methods.
• Act as a liaison between Technical Support and all cross-functional departments to relay Voice of Customer, (VOC), and drive continuous improvement.
• Identify sales opportunities, understand the industries, vertical markets, and products, and submit leads to drive appropriate up-sell and cross-sell opportunities to the customer.

The essential requirements of the job include:

• A minimum of 2 years of experience in customer service, technical support, field service, and/or previous supervisor experience.
• A minimum of 1 year of experience in one or more of Hach’s key markets (drinking water, wastewater, and industrial).
• A minimum of 1 year of experience with Analytical Chemistry, Biology, Environment Sciences or equivalent required.
• A minimum of 1 year of experience with MS Office.
• High School Diploma or equivalent.

It would be an asset if you have:

• BA or BS degree preferred.
• Electrical and Mechanical aptitude.
• Experience with Salesforce and/or Oracle (ERP) preferred.
• Strong verbal and written communication skills.
• Prior call center experience.
• Ability to adapt to changes in expectations, metrics, and environment as business needs demand.

Hach is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.

We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time.

The compensation range for this role is $27.00 - $30.00 USD per hour. This job is also eligible for Bonus Pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. The EEO posters are available here. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] to request accommodation.