Technical Processing Supervisor

Quest Diagnostics; Lenexa (KS); On-site; USD 57,000 - 77,000; Full time

Benefits offered by this job

Day 1 Medical

401(k) match

Annual incentive plans

Job summary

Quest Diagnostics in Lenexa, KS seeks a Technical Processing Supervisor to oversee the Specimen Processing department. The role involves managing daily operations, ensuring compliance, training staff, and driving quality and safety initiatives.

The position requires five years of laboratory experience, a BS MT, and licensure where applicable. It offers a comprehensive benefits package and opportunities for career advancement.

Qualifications

• Five years experience in a laboratory.
• Bachelor’s Degree BS MT is required.
• Current state licensure, if applicable (Required).

Responsibilities

• Responsible for daily operations of department.
• Oversee safety, ergonomics, maintenance, and cleanliness of department (including upgrades, repairs, etc).
• Develop and implement Standard Operating Procedures for Specimen Processing in accordance with Quest Diagnostics guidelines.
• Reviews SOP Manual on an annual basis and ensures departmental compliance.
• Ensure all Laboratory QA/QC documentation is complete and reviewed as required.
• Organize and lead projects with cross-functional groups to meet deadlines.

Skills

PC skills

MS Office

Organizational/interpersonal skills

Education

Bachelor’s Degree BS MT

Job description

Technical Processing Supervisor - Lenexa, KS, Tuesday to Saturday, 3:00 AM to 12:00 PM

Supervise functions within Specimen Processing department, which may include one or more of the following: Specimen Processing, Referral Testing, Test in Question/Problem Resolution, Imaging/Microfilming. Responsible for overseeing the following activities, daily operations of Specimen Processing, all compliance training, training of personnel, monitoring Quality of the department(s), monitor and improve productivity. Ensure maintenance of a safe, ergonomically sound, professional environment. Know and understand all functions of the department.

Pay range

$67,000+ per year. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities

• Responsible for daily operations of department.
• May have responsibility for Referral Testing, Imaging/Microfilming, Test In Question and some Client Service functions
• Oversee safety, ergonomics, maintenance, and cleanliness of department (including upgrades, repairs, etc)
• Develop and implement Standard Operating Procedures for Specimen Processing in accordance with Quest Diagnostics guidelines.
• Reviews Specimen Processing Standard Operating Procedure Manual on an annual basis and ensures departmental compliance. Identifies need for revisions and/or additional SOP’s as indicated.
• Where applicable, ensures all Federal, State & local licensure requirements are met, working with the QA and Medical Director’s offices.
• Ensures all Laboratory QA/QC documentation is complete and reviewed as required.
• Ensure all employees meet Compliance Guidelines and Competency Testing.
• Monitor incoming workflow from Logistics and make necessary changes to ensure adequate supply of specimens to technical departments
• May supervise packing and shipping of specimens to other laboratories, in accordance with IATA regulations.
• Ensures integrity of specimens sent to other facilities meet the criteria necessary to provide accurate and timely results.
• Monitor special handling of Jeopardized Clients, Hospital Clients and Vital Specimens to ensure there are no mishandled specimen(s)/patient requisitions.
• Establish and motivate a participative work environment that actively encourages and supports employee involvement.
• Disseminate all essential information in a timely manner, using various forms of communication to all departmental staff.
• Track/enter time/attendance of employees.Prepare month-end reports.
• Investigates/resolves and responds in a timely manner to internal and external customer complaints appropriately and effectively.
• Prepares schedules for department employees, maintains adequate coverage for department
• Oversee and ensure adequate supply inventory for department.
• Ensure continuous process improvement and/or standardization initiatives are implemented in accordance with established deadlines.
• Participate in the interview, selection and hiring of new employees.
• Responsible for coaching, development and supervision of staff.
• Ensures all employees receive adequate training and meet annual competency requirements
• Monitor on-going performance of employees; provide corrective action and counseling as required. Prepare and administer annual performance appraisals
• Ensure fiscal responsibilities of the department are met. This includes implementation of cost containment programs, management of overtime, participation in standardization initiatives and needs assessment for capital expenditures.
• Participate on Six Sigma projects and Process Improvement Teams, or other initiatives to meet business unit objectives.
• Organize and lead projects both within the work group and with cross-functional groups. Meet all deadlines assigned by manager. May be required to give presentations within business unit.
• Effectively work with Technical departments to resolve problems. Must have the interpersonal skills to gain cooperation with other departments, and foster continuous improvement.
• Excellent organization, communication, and interpersonal skills; is able to manage concerns of clients, technical departments and employees in a professional manner
• Provide Technical Laboratory oversight in the absence of a Laboratory Supervisor.
• Provide technical assistance to Specimen Processing staff.
• All other duties as assigned.

Qualifications

Required Work Experience: Five years experience in a laboratory.

Skills

• PC skills, MS Office applications.
• Excellent organization, communication and interpersonal skills, and interact effectively with internal and external customers.

Education

• Bachelor’s Degree BS MT (Required)

Licenses and Certifications

• Current state licensure, if applicable (Required)

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.