Technical Processing Supervisor

Quest Diagnostics Incorporated; Johnson City (KS); On-site; USD 67,000 - 74,000; Full time

Job summary

Quest Diagnostics Incorporated in Lenexa, KS is seeking a Technical Processing Supervisor to manage daily department operations on a Tue–Sat shift (3:00 AM–12:00 PM). The role emphasizes SOP development, QA/QC oversight, staffing, and process improvement to ensure timely, accurate specimen processing.

The position requires a BS MT and five years of laboratory experience, with strong organizational and communication skills.

Qualifications

• Five years experience in a laboratory.
• Proficiency with MS Office applications and PC skills.
• Strong organizational and interpersonal communication abilities.

Responsibilities

• Oversee daily operations of the department.
• Develop and implement SOPs for Specimen Processing per Quest Diagnostics guidelines.
• Review QA/QC documentation and ensure compliance.
• Monitor workflow and ensure adequate supply of specimens to technical teams.
• Prepare month-end reports and manage time/attendance records.
• Participate in Six Sigma projects and process improvements.
• Coach, develop and supervise staff; conduct annual performance appraisals.
• Assist in interviewing and hiring new staff when needed.
• Ensure fiscal responsibility and manage overtime within budget.

Skills

PC skills

MS Office

Communication

Interpersonal skills

Organization

Education

Bachelor's Degree

Job description

Technical Processing Supervisor - Lenexa, KS, Tuesday to Saturday, 3:00 AM to 12:00 PM

Pay Range

$67,000+ per year

Benefits

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities

• Responsible for daily operations of department.
• May have responsibility for Referral Testing, Imaging/Microfilming, TestInQuestion and some Client Service functions.
• Oversee safety, ergonomics, maintenance, and cleanliness of department (including upgrades, repairs, etc).
• Develop and implement Standard Operating Procedures for Specimen Processing in accordance with Quest Diagnostics guidelines.
• Review Specimen Processing Standard Operating Procedure Manual on an annual basis and ensure departmental compliance. Identify need for revisions and/or additional SOPs as indicated.
• Where applicable, ensure all Federal, State & local licensure requirements are met, working with QA and Medical Director's offices.
• Ensure all Laboratory QA/QC documentation is complete and reviewed as required.
• Ensure all employees meet Compliance Guidelines and Competency Testing.
• Monitor incoming workflow from Logistics and make necessary changes to ensure adequate supply of specimens to technical departments.
• May supervise packing and shipping of specimens to other laboratories, in accordance with IATA regulations.
• Ensure integrity of specimens sent to other facilities meets the criteria necessary to provide accurate and timely results.
• Monitor special handling of Jeopardized Clients, Hospital Clients and Vital Specimens to ensure there are no mishandled specimen(s)/patient requisitions.
• Establish and motivate a participative work environment that actively encourages and supports employee involvement.
• Disseminate all essential information in a timely manner, using various forms of communication to all departmental staff.
• Track/enter time/attendance of employees.
• Prepare month-end reports.
• Investigate/resolve and respond in a timely manner to internal and external customer complaints appropriately and effectively.
• Prepare schedules for department employees, maintaining adequate coverage for department.
• Oversee and ensure adequate supply inventory for department.
• Ensure continuous process improvement and/or standardization initiatives are implemented in accordance with established deadlines.
• Participate in the interview, selection, and hiring of new employees.
• Responsible for coaching, development and supervision of staff.
• Ensure all employees receive adequate training and meet annual competency requirements.
• Monitor ongoing performance of employees; provide corrective action and counseling as required. Prepare and administer annual performance appraisals.
• Ensure fiscal responsibilities of the department are met. This includes implementation of cost containment programs, management of overtime, participation in standardization initiatives and needs assessment for capital expenditures.
• Participate on Six Sigma projects and Process Improvement Teams, or other initiatives to meet business unit objectives.
• Organize and lead projects both within the work group and with cross‑functional groups. Meet all deadlines assigned by manager. May be required to give presentations within business unit.
• Effectively work with Technical departments to resolve problems. Must have the interpersonal skills to gain cooperation with other departments, and foster continuous improvement.
• Excellent organization, communication, and interpersonal skills; is able to manage concerns of clients, technical departments and employees in a professional manner.
• Provide Technical Laboratory oversight in the absence of a Laboratory Supervisor.
• Provide technical assistance to Specimen Processing staff.
• All other duties as assigned.

Qualifications

Required Work Experience

Five years experience in a laboratory.

Skills

• PC skills, MS Office applications.
• Excellent organization, communication and interpersonal skills, and interact effectively with internal and external customers.

Education

• Bachelor's Degree BS MT (Required)

Licenses and Certifications

• Current state licensure, if applicable (Required)

Equal Opportunity Employer

Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.