Technical Printer Support Representative I (Laser)

Canon U.S.A., Inc.; Indianapolis (IN); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Technical Printer Support Representative I to deliver exceptional customer support. This fully remote role involves resolving technical laser printer issues while ensuring customer satisfaction. You'll engage with customers through various channels, utilizing your problem-solving skills to analyze and troubleshoot inquiries effectively. Enjoy a flexible work schedule and a comprehensive benefits package, including paid orientation, medical coverage, and a 401(k) plan. If you're passionate about technology and customer service, this is an exciting opportunity to grow your career in a dynamic environment.

Benefits

Paid Orientation and Training

Medical, Vision, Dental Insurance

Paid Time Off

401(k) with Company Match

Employee Discounts

Tuition Reimbursement

Company-Paid Holidays

Qualifications

• Previous customer service or call center experience required.
• Strong communication and active listening skills in English.

Responsibilities

• Provide technical support to Canon customers via phone, email, and chat.
• Analyze and troubleshoot complex laser printer issues.

Skills

Customer Service

Technical Support

PC Operating Systems Knowledge

Communication Skills

MS Office Proficiency

Multitasking Ability

Education

High School Diploma or Equivalent

Tools

Windows

MAC

Instant Messenger Tools

Email

Job description

Technical Printer Support Representative I (Laser)

Location: US-VA-Chesapeake | US-FL | US-GA | US-IA | US-IN | US-LA | US-NC | US-NY | US-OH | US-TN | US-VA...

Company: Canon Info Technology Services

Requisition ID: 33035

Category: Customer Service/Support

Position Type: Full-Time

Workstyle: Virtual

About the Role

Canon ITS is seeking highly skilled, professional, and customer-focused individuals to deliver exceptional technical support. As a Canon Technical Printer Support Representative I, you will efficiently receive and respond to inbound customer calls and inquiries, resolving various routine and complex technical laser printer issues in a "first call resolution strategy," escalating appropriate cases, and following up on issues to ensure timely resolution and customer satisfaction.

This position offers:

• Remote work style
• Various scheduling options
• Paid orientation and training
• Benefits (medical, vision, dental, life insurance, and disability)
• Company-paid holidays
• Paid time off: personal, vacation, and sick time
• 401(k) with company match
• Employee assistance program
• Tuition reimbursement
• Employee discounts
• Pay differentials

Schedule Options:

• Mon - Fri | 9:00 am - 5:30 pm EST
• Mon - Fri | 9:15 am - 5:45 pm EST
• Mon - Fri | 9:30 am - 6:00 pm EST
• Mon - Fri | 9:45 am - 6:15 pm EST

Compensation: In accordance with applicable laws, the salary range for this role is $15.00 - $15.53 per hour + shift differential and Total Care incentives.

Your Impact

As a Canon Printer Technical Support Representative, you'll:

• Provide positive and professional technical support to Canon customers via phone, email, and chat
• Analyze complex laser printer issues, troubleshoot, and recommend solutions
• Identify, research, and resolve customer inquiries using all available tools
• Interact with customers and team members simultaneously to expedite call resolution
• Make prompt, accurate business decisions that benefit both the business and the customer
• Document interactions and resolutions in our applications
• Assist customers with making purchase decisions and completing orders on the Canon website

About You: The Skills & Expertise You Bring

• High school diploma or equivalent
• Previous customer service or call center experience
• Knowledge of PC operating systems such as Windows and/or MAC
• Intermediate to advanced internet navigation, instant messenger tools, and email skills
• Keyboarding and MS Office proficiency
• Ability to work independently and manage time effectively
• Strong communication and active listening skills in English
• Ability to multitask, prioritize, and navigate multiple programs and screens
• Dependable, punctual, and consistent attendance
• A reliable high-speed internet connection and a quiet workspace

This position is fully remote and open to candidates residing in Florida, Georgia, Indiana, Iowa, Louisiana, New York, North Carolina, Ohio, Tennessee, and Virginia.

Company Overview

Canon ITS offers an energetic and diverse environment with opportunities for growth and development. We are committed to equal employment opportunity and workplace accommodations for individuals with disabilities. Canon ITS is a tobacco-free work environment. We typically recruit directly and do not rely on third-party agencies.