Technical Printer Support Representative I (Laser)

Canon Information Technology Services, Inc.; Brandon (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Technical Printer Support Representative I, um herausragenden technischen Support zu bieten. In dieser Rolle sind Sie verantwortlich für die Bearbeitung von Kundenanfragen und die Lösung von Druckerproblemen mit einem Ansatz zur 'Erstkontaktlösung'. Sie werden in einem flexiblen, virtuellen Arbeitsumfeld arbeiten, das Ihnen ermöglicht, Ihre Fähigkeiten in der technischen Unterstützung und im Kundenservice zu entfalten. Mit umfassenden Schulungen und verschiedenen Schichtoptionen bietet dieses Unternehmen eine unterstützende und dynamische Arbeitsumgebung, in der Ihre Beiträge geschätzt werden.

Benefits

Flexibles Arbeitszeitmodell

Bezahlte Schulung und Einarbeitung

Umfassende Sozialleistungen

401(k) Plan mit Unternehmensbeitrag

Mitarbeiterrabatte

Bezahlte Freizeit: persönlich, Urlaub, krank

Qualifications

• Erfahrung im Kundenservice oder Call Center.
• Kenntnisse in Windows und/oder MAC OS erforderlich.

Responsibilities

• Bereitstellung professioneller technischer Unterstützung via Telefon, E-Mail und Chat.
• Analyse und Troubleshooting von Laser-Druckerproblemen.

Skills

Kundenservice

Technische Unterstützung

Windows Kenntnisse

MAC OS Kenntnisse

MS Office Kenntnisse

Kommunikationsfähigkeiten

Multitasking

Education

High School Diplom oder gleichwertig

Tools

Software- und Netzwerktools

Job description

Technical Printer Support Representative I (Laser)

Join to apply for the Technical Printer Support Representative I (Laser) role at Canon Information Technology Services, Inc.

Overview

Canon ITS is seeking highly skilled, professional, and customer-focused individuals to deliver exceptional technical support. As a Canon Technical Printer Support Representative I, you will respond to inbound customer calls and inquiries, resolving routine and complex laser printer issues with a 'first call resolution' approach, escalating cases when necessary, and following up to ensure customer satisfaction.

Position Benefits

• Remote work environment
• Flexible scheduling options
• Paid orientation and training
• Comprehensive benefits (medical, vision, dental, life insurance, disability)
• Company-paid holidays
• Paid time off: personal, vacation, sick
• 401(k) plan with company match
• Employee assistance program
• Tuition reimbursement
• Employee discounts
• Shift differentials

Schedule Options

Various shifts available, e.g., Mon - Fri | 9:00 am - 5:30 pm EST, among others.

Compensation

Hourly salary range: $15.00 - $15.53, plus shift differentials and incentives, in accordance with applicable laws.

Key Responsibilities

• Provide professional technical support via phone, email, and chat
• Analyze and troubleshoot laser printer issues, recommending solutions
• Research and resolve customer inquiries using software and network tools
• Interact efficiently with customers and team members
• Make business decisions that benefit both the customer and company
• Document interactions and resolutions accurately
• Assist customers in making purchases and completing orders on the Canon website

Qualifications

• High school diploma or equivalent
• Customer service or call center experience
• Knowledge of Windows and/or MAC OS
• Internet navigation, messaging, and email skills
• Proficiency in keyboarding and MS Office
• Ability to work independently and manage time effectively
• Excellent communication and active listening skills in English
• Ability to multitask in a fast-paced virtual environment
• Dependability and punctuality
• Reliable high-speed internet and a distraction-free workspace
• Open to candidates in specified states for remote work

Additional Information

Canon ITS promotes diversity and equal employment opportunity. Accommodations are available for applicants with disabilities. The position is virtual, with occasional in-office needs based on business requirements. Employment policies comply with applicable laws, and Canon is committed to a tobacco-free workplace.