Technical Platform Product Manager

ZipRecruiter; San Francisco (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

A leading company is seeking a Technical Platform Product Manager to oversee the development of their tech platform. This role involves managing platform deployment, coordinating activities, and collaborating with cross-functional teams. Ideal candidates will have a strong product management background and experience with CCaaS and Salesforce. Join a dynamic team and drive innovation in platform management.

Qualifications

• 7+ years of experience in platform deployment or product management.
• Familiarity with CCaaS, Genesys, Salesforce, and integrated reporting systems.

Responsibilities

• Develop and execute the platform plan for deployment.
• Manage activities for various platforms including 2Ring and Salesforce.
• Prepare weekly status reports for stakeholders.

Skills

Product Management

Technical Background

Organizational Skills

Communication Skills

Risk Management

Tools

Salesforce

CCaaS

Genesys

Job description

Job DescriptionJob Description

Tech Firefly is looking for a Technical Platform Product Manager to spearhead the development and management of our innovative tech platform. If you have experience in product management with a strong technical background, we encourage you to apply!

6+ Month Position with Possibility of Extension

Responsibilities

• Develop and execute the platform plan, ensuring alignment with the Contact Center and Access Transformation (AT) deployment plan.
• Manage and coordinate activities for the following platforms/products:
• 2Ring / CCX
• CCaaS / Genesys
• Salesforce
• Web Referral Form
• Integrated Reporting
• Organize and lead standing and ad hoc meetings to support platform activities, status updates, and communications.
• Prepare and deliver weekly status reports for stakeholders.
• Identify, track, and manage risks and issues associated with platform deployment.
• Facilitate cross-functional huddles to address challenges and support resolution efforts.
• Coordinate CCaaS and platform design, build, and release activities.
• Plan and reconcile CCaaS and AT deployment activities, ensuring operational readiness and smooth release execution.
• Collaborate with Unified Communications/Slalom teams on:
• Genesys IVR implementation requirements, design, and solutioning.
• Workforce Management implementation requirements, design, and solutioning.
• Rollout of the Genesys application.
• Serve as the OSCAR Salesforce Support Analyst, managing intake and resolution of issues, support requests, and onboarding activities as part of AT deployment.
• Provide support for PDSA (Plan-Do-Study-Act) activities where needed.
• Manage CCaaS solution planning and vendor coordination efforts.

Requirements

• 7+ years of proven experience in platform deployment, product management, or related roles.
• Familiarity with CCaaS, Genesys, Salesforce, and integrated reporting systems.
• Strong organizational and communication skills, with the ability to lead meetings and prepare detailed status reports.
• Demonstrated ability to manage risks, issues, and cross-functional collaboration effectively.
• Experience with Unified Communications, IVR, and Workforce Management solutions is a plus.