Technical Partner Operations Specialist, OlmoEarth

Allen Institute for Artificial Intelligence; Seattle (WA); On-site; USD 89,520 - 134,280; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k plan

$125 monthly for commuting and internet

$200 monthly for fitness and wellbeing

Job summary

The Allen Institute for Artificial Intelligence in Seattle is seeking a Technical Partner Operations Specialist. This important role focuses on operationalizing partnerships within environmental science, requiring over 5 years of relevant experience.

You will be evaluating use cases, responding to partner inquiries, and supporting product feedback loops. Candidates should have familiarity with geospatial platforms and excellent communication skills. The position offers a salary between $89,520 and $134,280 and provides a collaborative work environment.

Qualifications

• 5+ years in partnerships, customer success, or related role.
• Familiarity with remote sensing or environmental science.
• Ability to use AI tools effectively.

Responsibilities

• Evaluate proposed use cases against platform capabilities.
• Review and respond to inbound partner inquiries.
• Investigate issues reported by partners and communicate them.

Skills

Geospatial toolsets experience

Strong written communication

Independent operation

Prioritization and organization skills

Tools

Google Earth Engine

QGIS

ArcGIS

Job description

On‑site in Seattle: Persons in these roles are expected to work from our offices in Seattle. On‑site requirements vary based on position and team. If you have questions about on‑site work arrangements for this role, please ask your recruiter.

Compensation: Our base salary range for this role is $89,520 - $134,280.

This is a temporary, full‑time role scheduled for a 6 month period of time that will work from our Seattle office. There is a possibility of extension based on performance, budget and business needs.

Who You Are:

OlmoEarth is growing — more partners, more use cases, and a platform that is evolving quickly. We are looking for a Technical Partner Operations Specialist to bring structure and momentum to the operational side of our partnerships work: use‑case evaluations, partner enablement, documentation, and coordination that keep engagements moving.

Who We Are:

OlmoEarth is an open, end‑to‑end platform built around a family of foundation models for Earth observation. The platform enables users to create custom fine‑tuned models to detect and classify novel geospatial features, handling the full loop: imagery acquisition, annotation, distributed model training and inference, and visualization.

Our partners span some of the most respected institutions working on wildfire risk, crop mapping, mangrove conservation, and forest protection. OlmoEarth sits within the AI for the Planet group at the Allen Institute for AI, a small, mission‑driven team working on conservation, food security, disaster resilience, and climate solutions.

What We Believe

The mission is the point. OlmoEarth exists to put powerful Earth observation tools into the hands of people working on conservation, food security, and climate. Every partner engagement this role supports is connected to that goal. If it matters to you that your day‑to‑day work adds up to something larger, you are in the right place.

Good operations are invisible and indispensable. When coordination, documentation, and follow‑through are working well, the whole team moves faster and partners have a better experience. This role is the engine behind that.

Our partners are the signal. We learn what to build and how to improve by staying close to the people using the platform. The feedback, patterns, and friction you surface in this role directly shapes what the team works on next.

In‑person matters. A lot of the best work on this team happens in quick, unplanned conversations between engineering, research, and partnerships. We are mostly in the office because that is where this kind of collaboration happens naturally.

Say what you think. We make better decisions when people share what they are actually seeing — whether that is a process that is not working, a partner need we are missing, or an idea for doing something differently. Everyone here is still learning, and we like it that way.

Your Next Challenge:

Use Case Assessment & Enablement

• Evaluate proposed use cases against current platform capabilities.
• Prepare relevant examples and co‑lead platform introductions.
• Explore new use cases in the platform and research remote‑sensing approaches.

Partner Communications & Coordination

• Review and respond to inbound partner inquiries — keeping communications timely, clear, and well‑documented in our CRM tool.
• Surface what needs attention: new opportunities, time‑sensitive requests, or open questions worth discussing as a team.
• General administrative and coordination support — meeting summaries, conference proposals, compliance questionnaires.

Product Feedback & Issue Resolution

• Investigate issues reported by partners and communicate them clearly to the engineering team.
• Identify recurring patterns and share them with engineering and research on a regular cadence.
• Support product scoping where partner needs intersect with platform development.

What You’ll Need:

Required

• 5+ years in partnerships, customer success, account management, technical program management, or a related role.
• Working experience with geospatial toolsets or platforms (e.g., Google Earth Engine, QGIS, ArcGIS); familiarity with remote sensing, Earth observation, or environmental science.
• Strong written communicator across a range of formats and audiences.
• Comfort navigating technical products and concepts; curiosity and self‑driven learning aptitude.
• Ability to operate independently with limited supervision.
• Demonstrates a strong ownership mindset, willing to roll up their sleeves and contribute wherever needed to help the team achieve its goals.
• Effective prioritization and organization skills; demonstrated ability to build repeatable processes and operational systems.
• Uses AI tools to move faster — and knows when to question their output.

Preferred

• Experience in a mission‑driven, resource‑constrained environment — startup urgency combined with an understanding of how organizations like NGOs, government agencies, and research institutions operate.
• Conceptual familiarity with AI/ML (models, training data, fine‑tuning).
• Comfort scanning technical literature to inform a conversation.
• Note: Some domestic and international travel is likely.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Must be able to remain in a stationary position for long periods of time.
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• The ability to observe details at close range.
• Can work under deadlines.

Benefits:Team members and their families are covered by medical, dental, vision, and an employee assistance program. Team members are able to enroll in our health savings account plan, our healthcare reimbursement arrangement plan, and our health care and dependent care flexible spending account plans. Team members are able to enroll in our company’s 401k plan. Team members will receive $125 per month to assist with commuting or internet expenses and will also receive $200 per month for fitness and wellbeing expenses. Team members will also accrue sick days per year in line with Seattle sick time requirements and twelve paid holidays throughout the calendar year.

Ai2 is proud to be an Equal Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Know Your Rights compliance poster and Pay Transparency Nondiscrimination Provision are available. We are committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at [e-mail].