Technical Partner Manager – Small Business, Retail

Jobtailor

Kansas

On-site

USD 90,000 - 140,000

Full time

6 days ago

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Job summary

Jobtailor is seeking a Senior Technical Partnerships Manager to be the primary technical contact for Small Business/Retail ecosystem partners, guiding them from onboarding through launch.

You will drive API integrations, cross-functional coordination, certification, UAT, and continuous improvement, partnering with Product, Engineering, and Support to align roadmaps with partner needs.

Qualifications

Bachelor's degree required.
5+ years in technical partnerships or related roles.
Experience with API integrations, SaaS, POS, or commerce platforms.
Willingness to travel.

Responsibilities

Serve as primary technical contact for SMB/retail partners throughout the lifecycle.
Build relationships with partner product, engineering, implementation, and support teams.
Lead technical discovery and evaluate integration feasibility.
Coordinate cross-functional integration activities and milestones.
Manage certification, UAT, and production deployment.
Drive RCA, continuous improvement, and roadmap input.
Support quarterly business reviews and partner operating reviews.

Skills

API Integrations

Cross-Functional Project Management

Stakeholder Communication

Software Development Lifecycle

Technical Account Management

Implementation Consulting

Solution Engineering

System Integrations

Technical Program Management

Partnerships Management

Education

Bachelor's degree

Job description

Serve as the primary technical point of contact for Small Business/Retail ecosystem partners throughout the partnership lifecycle
Build working relationships with partner product, engineering, implementation, and support teams
Support partner onboarding, technical engagement, governance meetings, and ongoing relationship management
Coordinate communication between partners and internal stakeholders
Maintain partner technical profiles, integration documentation, and ecosystem knowledge
Lead technical discovery activities for prospective and existing partners
Evaluate partner solutions, APIs, data flows, architecture designs, implementation requirements, and technical fit within the Genius ecosystem
Identify integration opportunities, technical risks, dependencies, and implementation considerations
Gather and communicate technical requirements with Product and Engineering teams
Develop and manage partner integration plans through production launch
Coordinate cross-functional implementation activities across Product, Engineering, QA, Technical Services, Operations, Support, and partner technical teams
Track implementation milestones, dependencies, certification activities, testing schedules, launch readiness criteria, and deployment plans
Facilitate issue resolution and remove obstacles affecting delivery timelines
Manage certification processes for partner integrations supporting SMB Restaurant customers
Coordinate user acceptance testing, pilot programs, launch readiness reviews, and production deployment activities
Verify support procedures, escalation paths, knowledge base documentation, and operational processes before launch
Support partner launches and post-launch stabilization
Provide ongoing technical guidance and enablement to ecosystem partners
Coordinate access to technical documentation, APIs, development resources, testing environments, and support channels
Monitor partner adoption, integration utilization, and operational performance
Serve as a primary coordinator for technical escalations impacting SMB Restaurant partners and customers
Investigate issues and coordinate resolutions with Engineering, Product, Support, and Operations teams
Manage communication during critical incidents and ensure stakeholder alignment
Drive root cause analysis and continuous improvement initiatives
Provide technical input to roadmap planning, including partner demand signals, implementation estimates, and business context
Coordinate dependency management and integration sequencing across initiatives
Maintain alignment between partner technical roadmaps and Genius platform capabilities
Support quarterly business reviews, partner operating reviews, and cross-functional planning processes

Requirements

Bachelor's degree is required
5+ years of experience in technical partnerships, technical account management, implementation consulting, solution engineering, technical program management, or related technology roles
Experience supporting API integrations, SaaS platforms, POS systems, commerce platforms, or enterprise applications
Ability to travel as needed
Strong understanding of software development lifecycles, system integrations, APIs, web services, and technical implementation processes
Demonstrated ability to manage cross-functional projects involving external partners and internal engineering teams
Strong communication and stakeholder management skills with the ability to engage both technical and business audiences
Experience working with multiple teams simultaneously while managing complex priorities and timelines

Core Competencies

Demonstrates expertise in managing technical partnerships and integrations, with a strong focus on API integrations, SaaS platforms, and cross-functional project management. Capable of facilitating communication between technical and business stakeholders while ensuring alignment with partner roadmaps and implementation processes.

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