Technical Partner Enablement USA

KEMARO AG; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) with company contribution

Comprehensive health, dental, and visi

Generous PTO and holidays

Travel and business expenses reimb

Job summary

KEMARO Inc. is seeking a Technical Enablement professional to ensure partners are technically capable of deploying and operating KEMARO solutions across manufacturing, warehousing and logistics.

The role focuses on onboarding, training, certification and escalation handling to reduce technical burden on Sales and Partners. You will develop technical enablement standards, support initial installations, coordinate L2 troubleshooting, and work with Customer Success, Support and Service teams to

Qualifications

• Technical understanding of robotics, automation, machines or industrial equipment.
• Installation and commissioning experience.
• Field application / technical customer support experience.
• Ability to train technicians and non-technical stakeholders.
• Troubleshooting and structured problem solving.
• Understanding of service processes, spare parts and escalation logic.
• Ability to document technical standards clearly.
• Customer- and partner-facing communication skills.
• Ability to balance technical depth with operational pragmatism.

Responsibilities

• Define and deliver technical partner onboarding.
• Train and certify partners, enabling successful deployments.
• Support first installations and commissioning.
• Create technical enablement standards and documentation.
• Support demo readiness from a technical perspective.
• Define escalation paths for technical issues.
• Coordinate L2 troubleshooting when needed.
• Ensure partners can manage installation and basic troubleshooting.
• Collaborate with Customer Success, Support and Service.
• Define what partners must handle independently after ramp-up.
• Reduce ad hoc technical support from Sales and Partner Managers.
• Provide feedback to product, service and customer teams on recurring issues.

Skills

Robotics & automation

Installation experience

Field support

Training technicians

Troubleshooting

Documentation clarity

Customer-facing communication

Problem solving

Operational pragmatism

Job description

KEMARO Inc. is an innovative industrial robotics company specializing in autonomous dry-cleaning solutions for manufacturing, warehousing, and logistics. Established in North America as an extension of Swiss pioneer KEMARO AG.

Position Overview

Technical Enablement ensures that partners are technically capable of dereates repeatable standards for installation, technical onboarding, certification and escalation.

Your Task

Key Responsibilities

• Define and deliver technical partner onboarding
• Train and certploying, supporting and operating KEMARO solutions successfully. The role removes technical burden from Sales and Partner Managers and cify partner technicians
• Support first installations and commissioning
• Create technical enablement standards and documentation
• Support demo readiness from a technical perspective
• Define escalation paths for technical issues
• Handle or coordinate L2 troubleshooting where needed
• Ensure partners can manage standard site readiness, installation and basic troubleshooting
• Work closely with Customer Success, Support and Service
• Define what partners must be able to handle independently after ramp-up
• Reduce ad hoc technical support from Sales and Partner Managers
• Provide feedback to product, service and customer teams on recurring technical issues

Performance Metrics

• Success in this role will be measured by:
• Partners technically onboarded and certified
• Reduction of technical escalations into Sales or Partner Management
• Faster partner ramp-up
• Clear technical handover and escalation process

Your profile

Required Qualifications / Skills

• Technical understanding of robotics, automation, machines or industrial equipment
• Installation and commissioning experience
• Field Application / technical customer support experience
• Ability to train technicians and non-technical stakeholders
• Troubleshooting and structured problem solving
• Understanding of service processes, spare parts and escalation logic
• Ability to document technical standards clearly
• Customer- and partner-facing communication skills
• Ability to balance technical depth with operational pragmatism

Travel Requirements

• Estimated travel: 50-70%

We offer

• 401(k) with company contribution
• Comprehensive health, dental, and vision insurance
• Generous paid time off (PTO) and company holidays
• Travel and business expenses fully reimbursed

Why Join KEMARO?

• Join a fast-growing robotics company at the forefront of industrial automation
• Opportunity to shape and expand the U.S. market presence
• Opportunity to scale a very attractive technological product and GROW with the business and the Company
• Work with cutting-edge technology solving real-world operational challenges
• Collaborative, entrepreneurial environment with strong growth potential

Have we sparked your interest?

Are you ready to help make the world cleaner and more digital?