Technical Order Processor

ASSA ABLOY Opening Solutions Americas; Milan (TN); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Paid Vacation

Medical, Dental, and Vision Insurance

401(k) Program

Tuition Reimbursement

Flexible Spending

Employee Assistance Program

Job summary

ASSA ABLOY Opening Solutions Americas is searching for a Technical Order Processing Specialist for their Milan, Tennessee facility. This entry-level position focuses on accurately entering customer orders and providing technical support.

The ideal candidate will have a High School Diploma or GED, experience in the Door or Building Materials industries, and excellent analytical and communication skills. A strong attention to detail and the ability to work in a fast-paced environment are essential.

Competitive salary, benefits including medical, 401(k), and tuition reimbursement are offered.

Qualifications

• High School Diploma or GED required; Bachelor's preferred.
• Experience in Door or Building Materials industry is desirable.
• Excellent computer and math skills are needed.

Responsibilities

• Accurately enter customer orders into the system.
• Communicate with customers to resolve discrepancies.
• Provide technical support to manufacturing teams.
• Prepare detailed manufacturing drawings.

Skills

Analytical skills

Problem-solving skills

Customer service

Basic math skills

Communication skills

Organizational skills

Education

High School Diploma or GED

Bachelor’s degree in business or management

Tools

AutoCAD

Microsoft Word

Microsoft Excel

Job description

Do you possess excellent analytical and problem‑solving skills? Are you a tech‑savvy and detail‑oriented individual? Do you consider yourself to be a customer‑centric professional, even under tight deadlines or crunch time?

If you answered yes to these questions, we should talk!

Ceco Door (an ASSA ABLOY branded company) is hiring a Technical Order Processing Specialist to expand our team. This role will be onsite and based out of our manufacturing facility located in Milan, Tennessee.

What would you do as our Technical Order Processing Specialist?

In this entry‑level position, you will be responsible for accurately entering customer orders into our manufacturing system, interpreting product specifications, and reviewing technical drawings. This role offers a unique opportunity to grow within the department and develop advanced technical skills in order processing.

• Process customer orders, from basic stock to complex configured products.
• Communicate with customers to resolve discrepancies and/or application conflicts.
• Provide technical support to both customers and manufacturing teams.
• Calculate lead times and assist with pricing of standard and special products.
• Interpret hardware templates and prepare detailed manufacturing drawings.
• Review order forms and prepare order for processing.
• Negotiate stock issues with customers as they arise.
• Continue to promote a safe and harmonious working environment, demonstrating strict adherence to the ASSA ABLOY Code of Conduct and ASSA ABLOY Health & Safety Policy.

The Skills and Experience you need

• High School Diploma or GED.
• Bachelor’s degree in business or management preferred.
• Previous experience/exposure to working within the Door, Building Materials and/or Hollow Metal industries highly desirable.
• Strong basic math skills; geometry and algebra preferred.
• Excellent computer skills preferred (Word, Excel, Internet, email, etc.).
• AutoCAD experience is a plus.
• Excellent communication and interpersonal skills.
• Excellent analytical, problem‑solving, organizational, follow‑up and sense of urgency required.
• Must excel working in a fast‑paced environment.

What we offer!

• Competitive Salary
• Paid Vacation, Sick Time, and paid Company Holidays
• Medical, Dental, Vision, Short and Long‑term Disability, Life and AD&D Insurance
• 401(k) Program with company contributions
• Tuition Reimbursement, Learning and Career Development opportunities
• Flexible Spending
• Employee Assistance Program
• Discount portal
• Recognition, well‑being, and employee experience programs designed to support and celebrate you throughout your career.

We review applications regularly, so don’t wait. We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

To make sure your personal data is safe, we don’t look at any applications sent by email or post.

For questions, contact Stephanie Mandato, Senior Talent Acquisition Manager at [e-mail].

AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran