Technical Operator - Dallas

Fever; Dallas (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Experience Technical Operator in Dallas. This entry-level role is crucial for delivering exceptional live events, requiring a proactive individual who can manage technical operations and ensure a stellar guest experience. You'll be the go-to person for troubleshooting and maintaining equipment, making technical decisions, and ensuring safety protocols. This dynamic position offers the chance to work with cutting-edge technology in a vibrant environment, perfect for those who are passionate about live entertainment and eager to learn. Join a team that values diversity and inclusion while making cultural experiences accessible to all.

Qualifications

• Knowledge of live entertainment equipment and ability to troubleshoot.
• Strong communication and customer service skills are essential.

Responsibilities

• Manage technical operations ensuring smooth experience delivery.
• Monitor safety and guest experience during events.

Skills

Knowledge of live entertainment equipment

Effective communication skills

Planning and organizational skills

Customer service skills

Problem-solving ability

Knowledge of Google platforms

Physical stamina

Flexibility in schedule

Commitment to diversity and inclusion

Job description

Hi, we’re Fever.

We’re excited you are checking out this job offer.

We are the leading global live-entertainment discovery tech platform with a clear mission: to democratize access to culture and entertainment.

How do we achieve our mission? Fever has developed a proprietary technology that inspires a global community of over 125M people through personalized and curated experiences in their local city whilst empowering entertainment and event creators to reach new audiences and enhance their experience.

ABOUT THE ROLE

The Experience Technical Operator role is pivotal to the successful delivery of our experiences in Dallas. You will be the main point of contact for the technical production of the experience, always ensuring world-class delivery and exceptional customer service.

Based in Dallas, the Experience Technical Lead will report directly to the General Manager as well as the Fever team and production partners.

The Technical Operator will manage the technical operations of the experience, ensuring the experience and its programs run smoothly and that any troubleshooting is taken care of in a prompt and professional manner, according to procedures set out by the Global Team and Production Partners. We’re looking for someone who is level-headed and a quick learner, who can roll their sleeves up and dive into learning the experience’s inner workings and support management with technical knowledge to make the experience the best it can be for our guests and staff.

LOCATION AND ESTIMATED START DATE:

April 2025 & Dallas (Texas)

GENERAL RESPONSIBILITIES:

1. Develop a thorough knowledge of experience equipment and proprietary programs and systems, in order to operate, make technical decisions and troubleshoot.
2. Ensure all experience programs and systems are checked and prepared for each day of operations.
3. Operate experience programs and systems throughout each day’s sessions.
4. Monitor participants to ensure their safety and best guest experience.
5. Ensure all programs and systems are properly shut down at the end of each day of operations.
6. Deal with any emergency repairs and fixes to equipment and coordinate/communicate with management and proper teams when necessary.
7. Maintain a safe working environment at all times, by adhering to all established safety policies and procedures, rules and regulations; participate in all required safety classes.

SKILLS & REQUIREMENTS:

1. Knowledge of general live entertainment equipment, ex. lighting, audio, video, SFX, RFID systems, VR.
2. Ability to communicate effectively and persuasively in oral and written communication.
3. Excellent planning and organizational skills; ability to manage multiple priorities simultaneously to ensure work is completed in a timely and productive manner.
4. Strong communication and customer service skills.
5. Ability to problem-solve and think quickly on your feet.
6. Must have knowledge in Google platforms.
7. Ability to stand for extended periods of time.
8. Ability to maintain focus on experience screens and systems for extended periods of time.
9. Moderate level of physical ability is required.
10. Reliable transportation and ability to arrive on time for scheduled shifts.
11. Flexible schedule (evenings, weekends, and holidays may be required).
12. Staff encouraged to have knowledge and a certain passion for the brand.
13. Strong commitment to equity, diversity, inclusion and accessibility; with the ability and commitment to work with diverse groups in terms of gender expression, race, sexual orientation, religion, ability, age, class and immigrant status.
14. Live events and/or theme park experience is a plus!

Thank you for considering joining Fever. We cannot wait to learn more about you!

If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.

If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice.

Seniority level

Entry level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Software Development