Technical Operations & Workforce Program Analyst – Trainee (T2)

Iron Systems, Inc; Pleasanton (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Service Global Inc. is seeking an early-career Technical Operations & Workforce Program Analyst – Trainee to support workforce management, field operations, project coordination, and analytics. Develop dashboards and KPIs to improve visibility and decision-making across field programs.

You will gain exposure to workforce intelligence, operational analytics, and process automation while collaborating with cross-functional teams across Product, Tech, and Operations.

Qualifications

• Bachelor’s or master’s degree in IT/analytics-related field preferred.
• Experience with data analytics, dashboarding, and reporting tools.
• Strong analytical and problem-solving abilities with attention to detail.

Responsibilities

• Support workforce planning, onboarding, deployment tracking, and lifecycle management.
• Develop and maintain workforce KPIs and OKRs, identify trends and exceptions.
• Prepare periodic management reporting and dashboards using Excel, SQL, Power BI, Tableau.
• Coordinate with cross-functional teams to define reporting requirements and data rules.

Skills

Excel

SQL

Power BI

Tableau

Databases

Data Visualization

Project Management Tools

Analytics

Education

Information Technology Management

Management Information Systems

Business Analytics

Operations Management

Supply Chain / Logistics

Project Management

Computer Science

Electrical / Computer Engineering

Tools

Power BI

Tableau

SQL

Job description

About The Role

We are seeking an early-career Technical Operations & Workforce Program Analyst – Trainee to support workforce management, field operations, project coordination, and operational analytics. This role is designed for candidates interested in developing a career at the intersection of technology, operations, data analytics, workforce planning, and project management. The trainee will support day-to-day field and workforce activities involving the planning and coordination of Workforce, tools, materials, project information, and operational processes. The role will also help develop workforce and operational dashboards, KPIs, trend analysis, and process automation to improve visibility and decision‑making across field programs.

Key Responsibilities

• Support workforce planning, onboarding, deployment, assignment tracking, redeployment, utilization, and worker lifecycle management.
• Perform worker lifecycle and trend analysis covering tenure/aging, assignment frequency, repeat assignments, inactivity, utilization, performance ratings, attendance, no-shows, cancellations, and retention trends.
• Develop and maintain workforce and operational KPIs and OKRs, identify trends and exceptions, and prepare periodic management reporting.
• Support development of early indicators relating to worker performance, engagement, utilization, quality, and potential attrition for management review.
• Assist with daily field operations coordination, including worker deployment status, site attendance, check-in/check-out information, site readiness, and operational follow‑up.
• Support men-and-material planning by tracking workforce availability along with tools, equipment, and materials required for project execution.
• Monitor availability, allocation, and movement of operational tools, equipment, and materials and highlight shortages or project dependencies.
• Assist Project and Program Managers with daily activities including project status reporting, action-item tracking, milestone monitoring, meeting follow‑ups, issue tracking, and escalation reporting.
• Maintain project and operational trackers covering workforce, resources, schedules, risks, dependencies, and outstanding actions.
• Analyze workforce and field-operational data across projects, sites, locations, and worker populations to identify trends and opportunities for improvement.
• Prepare dashboards and reports using Excel, SQL, Power BI, Tableau, or other approved reporting tools.
• Initially support manual reporting and analysis and progressively help transition validated reporting into automated dashboards, portal-based reporting, workflow alerts, and digital processes.
• Work with Product, Technology, and Operations teams to define dashboard requirements, data fields, business rules, and reporting logic.
• Support workforce and operational data‑quality reviews, process documentation, SOP development, and standardization of reporting practices.
• Coordinate with Workforce, Recruitment, Field Operations, Project Management, Service Delivery, Logistics/Procurement, HR, and Technology teams as required.

Education & Qualifications

Preference Will Be Given To Candidates With a Bachelor's Or Master's Degree In One Of The Following Or a Closely Related Discipline

• Information Technology Management / IT Management
• Management Information Systems / Information Systems
• Business Analytics / Data Analytics
• Engineering Management
• Industrial Engineering
• Operations Management
• Supply Chain / Logistics Management
• Project Management / Technology Project Management
• Computer Information Systems / Computer Science
• Electrical, Computer, or Telecommunications Engineering
• Business Administration with a concentration in Analytics, Operations, Information Systems, or Project Management

Recent graduates and candidates in the final stage of completing a relevant Bachelor's or Master's program may also be considered.

Preferred Skills

Working knowledge of Excel is important. Exposure to SQL, Power BI, Tableau, databases, data visualization, project‑management tools, process mapping, or analytics is preferred.

Candidates should demonstrate strong analytical and problem‑solving skills, attention to detail, organizational ability, written and verbal communication skills, and an interest in working across technical, operational, and project‑based environments.

Experience through internships, academic projects, co‑ops, university projects, or entry‑level employment involving analytics, operations, technology, supply chain, project management, or workforce planning is beneficial.

What You Will Learn

This role provides practical exposure to workforce intelligence, field operations, project/program management, operational analytics, resource planning, KPI/OKR management, dashboard development, process improvement, and technology-enabled operations. The trainee will have opportunities to progress from manual operational analysis and coordination toward greater responsibility in reporting automation, systems, workforce intelligence, and program management.

Equal Employment Opportunity

Service Global Inc is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and employment process, as required by applicable law.