Technical Operations & Security Director

Gofractional; San Francisco (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

Gofractional is seeking a Technical Operations Manager in California for regular on-site work. This hands-on oper­ator will own IT, devices, on‑prem and cloud infra, and DevOps, supporting a small engineering team with potential growth to director level.

Initial focus is individual contributor work, with ~40 hours/week and flexibility to exceed during onboarding. Expect office build-outs, server racks, cameras, and AV installations as the company scales.

Qualifications

• 5+ years hands-on IT/ops/DevOps experience in startups or small tech organizations.
• Must be based in California and available for regular on-site hardware and office work.
• Experience with on-site networking ecosystems and on-site network/hardware setup.
• MDM and kiosk provisioning tooling/workflows.
• Infrastructure as code, containerization, and major public cloud platforms.
• Local server management (Linux and Windows), racks/cabling, and AV/camera installation.
• Strong security fundamentals: endpoint security, network segmentation, and secure data handling.
• Ability to document processes and run onboarding/offboarding workflows.
• Willingness to work ~40 hours/week with onboarding hours and autonomy to communicate with non-technical stakeholders.

Responsibilities

• Own day-to-day IT operations: software/tools, device provisioning, asset tagging, lifecycle management, endpoint support, and inventory.
• Implement and maintain MDM/kiosk provisioning flows for employees, contractors, and customer-facing devices.
• Design, deploy and operate on-site networking and physical infrastructure: switches, Wi‑Fi, wiring, server racks, cameras, signage.
• Build and maintain cloud and on-prem infrastructure: cloud projects, local servers, backups, monitoring, disaster recovery.
• Lead DevOps and IaC efforts: manage infrastructure‑as‑code configurations, containers, CI/CD pipelines, deployment automation.
• Harden systems and implement security best practices across endpoints, networks, cloud, and data handling.
• Create and maintain scripts, runbooks, diagrams, and documentation for provisioning, incident response, change control, onboarding/offboarding.
• Manage vendor relationships and coordinate contractors for construction, cabling, and AV/hardware work.
• Troubleshoot escalated incidents, perform root-cause analysis, drive remediation to reduce risk.
• Collaborate with product and engineering teams to enable reliable development and deployment workflows.

Skills

IT operations

DevOps

Cloud platforms

MDM provisioning

Security fundamentals

Documentation

Autonomy

Stakeholder communication

Tools

Linux

Windows

Public cloud platforms

Infrastructure as code

CI/CD pipelines

Job description

The company is hiring a Technical Operations Manager — a highly hands‑on, startup‑focused technical operator to own IT, device management, on-prem and cloud infrastructure, DevOps, deployment, and security. This person will initially operate as an individual contributor supporting a small engineering team and additional staff/vendors. As the organization scales, the position could expand into a director‑level role. The position requires a California‑based candidate for regular on‑site work (office build‑outs, hardware installs, server racks, cameras, signage) and is expected to run at approximately 40 hours/week (with flexibility to support higher initial onboarding hours).

Responsibilities

• Own day‑to‑day IT operations: internal software and tools, device provisioning, asset tagging, lifecycle management, endpoint support, and inventory.
• Implement and maintain MDM/kiosk provisioning flows for employees, contractors, and customer‑facing devices.
• Design, deploy and operate on‑site networking and physical infrastructure: managed networking systems, switches, Wi‑Fi, wiring, server racks, cameras, microphones, and signage.
• Build and maintain cloud and on‑prem infrastructure: cloud projects, local servers, backups, monitoring, and disaster recovery.
• Lead DevOps and infrastructure‑as‑code efforts: author and manage infrastructure‑as‑code configurations, container artifacts, CI/CD pipelines, and deployment automation.
• Harden systems and implement security best practices across endpoints, networks, cloud, and data handling for AI‑enabled devices.
• Create and maintain scripts, runbooks, diagrams, and documentation for provisioning, incident response, change control, and onboarding/offboarding.
• Manage vendor relationships and coordinate specialist contractors for construction, cabling, and AV/hardware work.
• Troubleshoot escalated incidents, perform root‑cause analysis, and drive remediation to reduce operational risk.
• Collaborate with product and engineering teams to enable reliable development and deployment workflows.

Qualifications

• 5+ years of hands‑on experience in IT/operations/DevOps at startups or small tech organizations; comfortable as a strong individual contributor.
• Must be based in California and available for regular on‑site hardware and office work.
• Proven experience with:
• Managed on‑site networking ecosystems and on‑site network/hardware setup
• MDM and HR/device integration tooling and kiosk provisioning workflows
• Infrastructure as code, containerization, and major public cloud platforms
• Local server management (Linux and Windows), racks/cabling, and AV/camera installation
• Strong security fundamentals: endpoint security, network segmentation, secrets management, and secure device/data handling.
• Demonstrated ability to document processes, create provisioning templates, and run onboarding/offboarding workflows.
• Comfortable working around 40 hours/week with flexibility for higher hours during initial onboarding and project lifts; able to operate autonomously and communicate clearly with non‑technical stakeholders.