Technical Operations Manager, Repair & Maintenance

Google Inc.; San Antonio (TX); On-site; USD 130,000 - 143,000; Full time

Job summary

GFiber is seeking a Technical Operations Manager to oversee network operations, vendor coordination, and program management for fiber infrastructure. The role emphasizes reliability, testing, and rapid deployment of new network elements to deliver high-quality service.

The candidate should have extensive vendor management experience, strong budgeting skills, and fiber/cable industry knowledge. A PMP certification is preferred, with a US-based salary range mentioned and full-time employment.

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience managing vendors, contracts and budgets on large-scale projects.
• Experience in FTTH or fiber networks preferred.
• Vendor management role with customer-facing responsibilities (5+ years).

Responsibilities

• Ensure reliable and efficient network operations through monitoring and maintenance.
• Lead contractors/vendors to test and accept network elements (fiber, buildings, equipment).
• Support financial planning: forecasting, targets, CapEx/OpEx budgets.
• Coordinate cross-functional program to solve common issues in network acceptance.
• Analyze vendor performance and field data; drive improvements.
• Validate supplier build/test processes against Google requirements and quality standards.
• Foster a culture of quality and continuous learning to improve project efficiency.

Skills

Vendor management

Project management

Budgeting & forecasting

FTTH knowledge

Contract management

Education

Bachelor's degree in Construction Management, Engineering, Telecommunications or related field

PMP Certification

Job description

Technical Operations Manager, Repair & Maintenance

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong. GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.

The application window will be open until at least August 2, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

This role is not eligible for immigration sponsorship.

Role Description

As a Technical Operations Manager, you will ensure that network operations are reliable and efficient by monitoring network performance, performing planned maintenance, proactively identifying and repairing network difficulties, and responding to network connectivity issues. You will work to improve customer experience through vendor and production management and will lead testing, acceptance, last mile, and installation operations to bring Google Fiber to customers as quickly as possible. Additionally, you will perform critical tasks that maintain and improve network operations and will take the technical lead in ensuring a reliable and efficient operating network.

In this job, you’ll:

• Ensure network operations are reliable and efficient by monitoring network performance, performing planned maintenance, proactively identifying and repairing network difficulties, and responding to network connectivity issues.
• Lead a team of contractors/vendors to refine and implement a program to efficiently test and accept new network elements such as: fiber optic plant, multi-tenant buildings and network equipment.
• Support financial planning processes such as business forecasting, target setting, and CapEx/OpEx budget. Manage operations schedule, budgets, actual costs, and performance.
• Facilitate a cross-functional program to identify common issues and develop solutions to eliminate future problems associated with network acceptance.
• Analyze vendor performance and field data metrics, extract actionable insights, and identify improvement opportunities.
• Manage validation of supplier’s build/test processes and ensure they are meeting Google requirements. Validate supplier product life cycle deliverables defined by Google and leverage industry quality standards.
• Drive a quality culture that embraces both a “right the first time” and continuous learning approach that improves project efficiency and quality.

At a minimum, we would like you to:

• Bachelor's degree in Construction Management, Engineering, Telecommunications, a related field, or equivalent experience.
• Experience managing vendors, contracts, budgets on large-scale and multi-layered projects; and working comprehension of FTTH.
• 5 years experience in the telecommunications or cable industry (one of the following areas: network operations, network construction and deployment, network architecture, network maintenance, customer installation, customer repair); OR 5 years of related experience in general construction management, engineering, and project management.
• 5 years of experience in a vendor management role with customer-facing responsibilities.

It’s preferred if you have:

• 10 years of experience managing large scale projects and initiatives from start to finish.
• 10 years of experience managing vendor relationships, account management, and performance evaluations.
• PMP Certification.

The US base salary range for this full-time position is between $130,000- $143,000 + bonus + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form . Our candidate accommodations team will then connect with you to confidentially discuss your options.

Voluntary Self-Identification

This voluntary self-identification form contains questions that help us comply with our legal obligations, where applicable.

A few of these questions ask about potentially sensitive topics (e.g., your racial or ethnic origin, your health). For all questions, you can decline to answer. The responses you provide have no impact on hiring decisions and are kept for future applications. You can change the answers, and withdraw your consent, at any time.

Google is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (“VEVRAA”), which requires Government contractors to take affirmative action to employ and advance in employment: (1) disabled veterans; (2) recently separated veterans; (3) active duty wartime or campaign badge veterans; and (4) Armed Forces service medal veterans. Read more about these protected veteran classifications.

Voluntary self-identification of disability

OMB Control Number 1250-0005 Expires 04/30/2026

Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.open_in_new

How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally) Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)

Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Epilepsy or other seizure disorder Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities

Blind or low vision Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Partial or complete paralysis (any cause)

Cancer (past or present) Intellectual or developmental disability Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema

Cardiovascular or heart disease Short stature (dwarfism) Celiac disease

Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Traumatic brain injury

Cerebral palsy Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Deaf or serious difficulty hearing

Diabetes

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Please indicate your gender* Male Female I don't wish to answer

Race* American-Indian / Alaskan Native Asian Black or African American Hispanic or Latino White (Not of Hispanic Origin) Native Hawaiian or Other Pacific Islander I don't wish to answer

I identify as one or more of the classifications of protected veteran status listed above

I don't wish to answer

Please select one of the disability options below.* Yes, I have a disability, or have had one in the past No, I do not have a disability and have not had one in the past I don't wish to answer