Repair and Maintenance Lead

Socket.dev; Denver (CO); On-site; USD 154,000 - 165,000; Full time

Job summary

GFiber is seeking an Operations Lead to ensure reliable and efficient network operations across the United States. You will monitor performance, plan maintenance, and lead the team to keep customers connected.

This role also involves budgeting, vendor management, Last Mile programs, and coordinating cross-functional projects, with potential after-hours work and travel as needed. GFiber offers a competitive base salary, bonus, and benefits.

Qualifications

• 10 years of fiber network management or deployments.
• 10 years of people and vendor management experience.
• Experience in operational improvement and process/workflow development for cross-functional projects.

Responsibilities

• Manage planning and execution of complex tasks supporting ongoing network operations.
• Develop and grow a talented Operations Team.
• Maintain GFiber infrastructure in the market(s) and support Last Mile programs.
• Implement a repair and maintenance program and conduct New Plant Testing and Acceptance.
• Establish and manage vendor relationships through negotiations and communication.

Skills

Fiber network management

People and vendor management

Operational improvement & process/work

Job description

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.

As an Operations Lead, you ensure that network operations are reliable and efficient by monitoring network performance, performing planned maintenance, proactively identifying and repairing network difficulties and responding to network connectivity challenges. GFiber's complex network generates a constant stream of challenges which require you to continually be innovative with an evolving set of technologies. You and your team will keep the network reliable and ensure that our users stay connected with our suite of applications, products and services. You perform critical tasks that maintain and improve network operations, and you take the technical lead in ensuring a reliable and efficiently operating network.

GFiber provides super fast internet to homes across the U.S. We want to bring Google Fiber to customers even faster, so we’re focused on making deployment more efficient and less intrusive.

This role is not eligible for immigration sponsorship.

In this role, you'll:

• Manage the planning and execution of complex and sometimes competing tasks that support our ongoing network operations. This includes operational activities from budget planning, schedule maintenance, stakeholder management, metric reporting and national level initiatives.
• Develop and grow a talented Operations Team
• Maintain GFiber infrastructure in the market(s) on an ongoing basis. Support new acceptance of active network equipment/electronics, execute Last Mile programs (customer connections) to support GFiber growth.
• Implement a repair and maintenance program to fulfill internal service requirements, which at times will require being available during non-standard business hours and perform New Plant Testing and Acceptance to ensure products meet quality standards and provide the best experience possible.
• Establish and manage positive vendor relationships through effective negotiations and communication.

At a minimum, we would like you to have:

• 10 years of experience with fiber network management and/or deployments.
• 10 years of people and vendor management experience.
• Experience in operational improvement and process/workflow development as well as managing complex cross-functional projects.
• An established track record in budgeting, forecasting costs, project reporting, network capacity planning, quality assurance, network equipment turn-up, testing and acceptance.

It’s preferred that you have:

• Experience managing a customer connection program, including the full customer connect lifecycle, experience with contract and vendor management.
• Experience supporting network escalations and providing detailed technical leadership for troubleshooting and fault resolution.
• Experience with network drawings (GIS), interpreting fiber test results, installing and basic configuration of enterprise or carrier grade networking equipment: routers, switches, firewalls, encoders, optics and DWDM.
• Experience in operational improvement and process/workflow development as well as managing complex cross-functional projects.

The US base salary range for this full-time position is between $153,600 - $165,100 + bonus + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).

It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.