Technical Program Manager, Colocation Service Delivery & Management

gFiber; United States; Remote; USD 147,000 - 167,000; Full time

Job summary

gFiber is seeking a Technical Program Manager, Colocation Service Delivery & Management, to lead delivery and ongoing capacity management of large-scale network infrastructure services sourced from third-party suppliers nationwide.

You will collaborate across teams—network engineering, market operations and acquisition—to assess leased dark fiber, colocation, and bandwidth requirements, set delivery targets, and evolve projects with new technologies across the US.

Qualifications

• BA/BS degree in engineering, CS, or equivalent practical experience.
• 4 years of experience managing network infrastructure programs and vendor delivery of leased assets.
• 2 years in space/power projects including data centers or colocation facilities.
• Experience leading project teams and defining success metrics.
• Experience ordering and managing colocation space including AC & DC power.

Responsibilities

• Manage third-party vendor infrastructure delivery through build, network connectivity, acceptance, and documentation including project tracking and scopes of work.
• Oversee kickoff and regular project status meetings, collaborating across teams and escalating when timelines are at risk.
• Manage the quality of third-party leased infrastructure documentation including inventory alignment between leased asset network inventory and contract inventory.
• Identify opportunities to streamline processes to meet business needs and improve efficiency in partnership with cross-functional stakeholders and vendor partners.
• Manage and augment portfolio to continue to meet ongoing business needs.

Skills

Vendor management

Project management

Network infrastructure

Colocation facilities

Contract negotiation

Data center knowledge

Education

BA/BS in engineering or CS

Tools

Netcracker

ServiceNow

Sitetracker

GSuite

Job description

At gFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.

This role is not eligible for immigration sponsorship.

Role Description

As our Technical Program Manager, Colocation Service Delivery & Management, you will be responsible for managing the delivery and ongoing capacity management of complex, large-scale network infrastructure services, purchased from third-party suppliers nationwide.

Within the gFiber team, you’ll work cross functionally to drive the completion of complex projects with the technical operations market teams, network engineering and network acquisition teams. These projects can include assessing leased dark fiber, colocation and bandwidth requirements to support new capacity demands and understanding the terms of new contracts including delivery targets and other technical requirements. Additionally, you’ll work to refine and evolve our projects, as well as deploy new technologies to markets and communities across the US. Within your team, you’ll foster an environment of learning and growth, both directly and indirectly, helping those around you develop and hone their skills.

In this role, you’ll:

• Manage third-party vendor infrastructure delivery through build, network connectivity, acceptance, and documentation including project tracking and preparation of technical drawings and scopes of work.
• Oversee kickoff and regular project status meetings, collaborating across teams and escalating up vendor management chains when delivery time lines are at risk.
• Manage the quality of third-party leased Infrastructure documentation including accuracy and alignment between leased asset network inventory and commercial contract inventory.
• Identify opportunities to streamline processes to meet business needs and improve efficiency operationalizing solutions in partnership with cross-functional stakeholders and vendor partners.
• Manage and augment portfolio to continue to meet the ongoing needs of the business.

At a minimum, we would like you to have:

• BA/BS degree in engineering, computer science, or equivalent practical experience.
• 4 years of experience developing and managing network infrastructure programs, vendor management, and delivery of leased assets (including dark fiber, bandwidth services, and colocation space/power).
• 2 years of experience with space/power projects including build-outs in data centers or third‑party colocation facilities.
• Experience leading project teams and/or vendor resources and defining/managing against success metrics.
• Experience ordering and managing colocation space, including AC & DC power consumption

It’s preferred that you have:

• Colocation subject matter expertise including planning, designing, engineering of data center and standalone colocation.
• Experience with colocation capacity headroom management, including (AC and DC) power consumption analysis in alignment with evolving business requirements.
• Capability to engineer colocation sites including necessary infrastructure supporting OSP to ISP pathways and RFE development in alignment with business requirements.
• Experience with Central Office design practices, data center electrical and mechanical best practices, and space/power planning.
• Experience using project management and network inventory tools (e.g. Netcracker, ServiceNow, Sitetracker, and GSuite).
• Experience working on highly visible, time-sensitive projects with multiple stakeholder groups that drive revenue and customer targets.
• Contract negotiation and network acquisition experience

The US base salary range for this full‑time position is between $147,000 - $167,000 + bonus + cash award + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

gFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google’s Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and theEEOC’s “Know your rights: workplace discrimination is illegal” (PDF).

It’s important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing ouraccommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.