Technical Operations Manager

STACK Infrastructure; Santa Teresa (NM); On-site; USD 133,000 - 154,000; Full time

Benefits offered by this job

Healthcare

Dental Care

Vision Insurance

Life Insurance

Paid Time Off

Paid Leave Programs

401K

Flexible Spending Accounts

Cell phone subsidy

Job summary

STACK INFRASTRUCTURE is seeking a Technical Operations Manager to support data centers across a STACK region. You will design and implement portfolio-wide programs elevating operational readiness, training, and asset management, while enforcing standardized maintenance and safety practices.

You will lead cross-functional teams, drive incident reviews, and scale critical operations programs across multiple markets to ensure reliability and continuous improvement.

Qualifications

• 3–5 years of data center or mission-critical operations experience.
• Experience with electrical and mechanical infrastructure: power distribution, UPS, generators, HVAC.
• Experience writing, reviewing, or auditing SOPs/MOPs/EOPs.
• Proven ability to lead and manage portfolio-wide operational programs.
• Familiarity with CMMS or DCIM platforms.
• Bachelor’s Degree or equivalent.
• Background in program or project management in a critical infrastructure setting.
• Experience delivering field-facing training and certification programs.
• Familiarity with incident management, event response coordination, or availability metrics.
• Engineering or technical degree (not required).

Responsibilities

• Lead the development and governance of operational programs related to: operator training and technical certification
• Site readiness and emergency response drills
• Maintenance standards and CMMS program health
• Availability, uptime performance, and event response
• Establish and uphold the standard for Change Management and Methods of Procedure (MOPs) by developing, reviewing, and auditing templates and processes for routine and emergency work on critical infrastructure—ensuring consistency, clarity, and risk mitigation across all sites
• Support root cause analyses (RCAs) and incident reviews to identify systemic gaps and preventative actions
• Deliver training and guidance for field personnel across multiple markets
• Assist in troubleshooting and resolving program, process, or system issues that impact productivity or safety
• Partner with peers in Operations, Safety, Engineering, and IT to implement and scale critical operations programs across the STACK portfolio
• Champion a culture of safety-first operations, high performance, and continuous improvement

Skills

Data center operations

Electrical & mechanical infra

SOPs/MOPs/EOPs

Program management

CMMS / DCIM familiarity

Stakeholder management

Independent work

Education

Bachelor’s Degree or equivalent experience

Engineering or technical degree (not required)

Tools

CMMS software

DCIM platforms

Job description

The Company

STACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the world’s most innovative companies. We are an award-winning industry leader in building, owning, and operating highly efficient, cost-effective wholesale, colocation, and cloud data centers. Each of our national facilities meets or exceeds the highest industry standards in all operational categories of availability, security, connectivity, and physical resilience.

The Company

STACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the world’s most innovative companies. We are an award-winning industry leader in building, owning, and operating highly efficient, cost-effective wholesale, colocation, and cloud data centers. Each of our national facilities meets or exceeds the highest industry standards in all operational categories of availability, security, connectivity, and physical resilience. STACK offers the scale and geographic reach that rapidly growing hyperscale and enterprise companies need. The world runs on data. Data runs on STACK.

The Position

As a key member of STACK’s Critical Operations team, the Technical Operations Manager supports data centers across a STACK region. This role is responsible for designing, implementing, and improving portfolio-wide programs that elevate operational readiness, training, and asset management. You’ll be part of the team that defines and enforces the STACK “Playbook”—standardizing maintenance practices, operational training, safety initiatives, and risk mitigation strategies. This role requires strong cross-functional collaboration, technical fluency in data center infrastructure systems, and the ability to drive consistency and accountability across field teams.

Responsibilities

• Lead the development and governance of operational programs related to:
• Operator training and technical certification
• Site readiness and emergency response drills
• Maintenance standards and CMMS program health
• Availability, uptime performance, and event response
• Establish and uphold the standard for Change Management and Methods of Procedure (MOPs) by developing, reviewing, and auditing templates and processes for routine and emergency work on critical infrastructure—ensuring consistency, clarity, and risk mitigation across all sites
• Support root cause analyses (RCAs) and incident reviews to identify systemic gaps and preventative actions
• Deliver training and guidance for field personnel across multiple markets
• Assist in troubleshooting and resolving program, process, or system issues that impact productivity or safety
• Partner with peers in Operations, Safety, Engineering, and IT to implement and scale critical operations programs across the STACK portfolio
• Champion a culture of safety-first operations, high performance, and continuous improvement

The Details

• Location: Santa Teresa, NM
• Travel: 10%
• Benefits: Healthcare, Dental Care, Vision Insurance, Life Insurance, Paid Time Off, and Paid Leave Programs
• Must be eligible to work in the United States
• Must pass comprehensive background and drug screening

Must-have Qualifications

• 3–5 years of experience in data center operations or other mission-critical environments (e.g. power generation, utilities, or industrial facilities)
• Demonstrated experience with electrical and mechanical infrastructure systems—power distribution, UPS, generators, HVAC, fire/life safety systems
• Experience writing, reviewing, or auditing operational procedures (SOPs/MOPs/EOPs)
• Proven ability to lead and manage portfolio-wide operational programs
• Familiarity with Computerized Maintenance Management Systems (CMMS) and/or Data Center Infrastructure Management (DCIM) platforms
• Strong organizational, communication, and stakeholder management skills
• Comfortable working independently and managing multiple initiatives simultaneously
• Bachelor’s Degree or equivalent experience
• Background in program or project management in a critical infrastructure setting
• Experience delivering field-facing training and certification programs
• Familiarity with incident management, event response coordination, or availability metrics
• Engineering or technical degree (not required)

Compensation Range

$133,000.00 - $154,000.00

This Might Be Right For You If

• You are a strong communicator, you are persuasive and clear, blending analytics with experience in decision-making.
• You do not get flustered easily. You can juggle multiple priorities while balancing urgent requests with shifting timelines and deliverables.
• You are a team builder. You take the time to understand and develop the strengths of your resources while formulating long-term plans for the growth and success of the team.
• You are naturally curious and driven toward continual improvement. While you celebrate your successes, you take time to review and analyze campaigns for future learning.

WHY STACK?

• We offer a competitive compensation package with strong benefits, including medical, dental, and vision insurance, a 401K program, flexible spending accounts – even a cell phone subsidy.
• We foster a culture of appreciation, including peer-to-peer recognition and rewards programs.
• Fun is part of our DNA, with events, game nights, happy hours, and barbecues.
• We’re growing – this is a great time to join and make an impact!

STACK is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law