Assistant Critical Operations Manager

STACK Infrastructure; Santa Teresa (NM); On-site; USD 82,656 - 86,100; Full time

Benefits offered by this job

Healthcare

Dental Care

Vision Insurance

Life Insurance

Paid Time Off

Job summary

STACK Infrastructure is looking for an Assistant Critical Operations Manager (ACOM) at their Santa Teresa, NM location. This role requires expertise in managing mechanical and electrical systems while supporting the Critical Operations Manager. Responsibilities include handling budgets, overseeing vendor relationships, and ensuring compliance with safety standards.

The ideal candidate has experience in data center operations, can juggle multiple priorities, and excels in a fast-paced environment. If you thrive on continual improvement and team collaboration, this might be the right opportunity for you.

Qualifications

• 2–3 years' experience in a data center or mission-critical operations role.
• Experience in managing facility preventative maintenance programs.
• Ability to manage vendor relationships and service contracts.

Responsibilities

• Assist in maintaining mechanical, electrical, and fire life safety systems.
• Lead safety culture across all STACK data centers.
• Manage vendor procurement and billing processes.

Skills

Knowledge of data center operations

Communication skills

Project management

Electrical systems understanding

Mechanical systems knowledge

Education

High school diploma or equivalent

Tools

Microsoft Office

CMS, EPMS, BMS systems

Job description

The Company

STACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the world’s most innovative companies. We are an award‑winning industry leader in building, owning, and operating highly efficient, cost‑effective wholesale, colocation, and cloud data centers. Each of our national facilities meets or exceeds the highest industry standards in all operational categories of availability, security, connectivity, and physical resilience.

The Position

STACK is looking for an Assistant Critical Operations Manager (ACOM) to support a local data center campus. As a leader in STACK’s Critical Operations team, the ACOM must possess an expert level of knowledge and will be responsible for assisting the Critical Operations Manager in maintaining the mechanical, electrical, fire life safety, base building, and other various internal data center systems. The ACOM will also be focused on the implementation of programs related to Safety, Team, Availability, Communication, and Knowledge. The Assistant Critical Operations Manager will report to the Critical Operations Manager.

The ACOM will assist the Critical Operations Manager in developing and maintaining CAPEX and OPEX budgets at the site level. They will also be responsible for project execution and management including developing scopes, obtaining proposals, creating purchase requisitions, and ensuring invoices are routed properly.

• Lead and implement a standardized culture of always working safely across all STACK data centers.
• Datacenter subject matter expert for electrical, mechanical, fire life safety, and other data center systems.
• Operate, monitor, maintain, and respond to abnormal conditions within the facility.
• Implement site‑level efficiency projects and maintain overall site design PUE.
• Ensure STACK preventative and predictive maintenance program is executed.
• Training and mentoring of junior staff.
• Manage vendor relationships and service contracts.
• Assist in managing vendor procurement and billing process.
• Site budgeting and forecasting both CapEx and OpEx.
• Create highly detailed technical procedures for maintenance events, emergency situations, standard site evolutions, etc.
• Expert technical review of procedures.
• Expert technical review of company standards and policies.
• Manage site audits both internal and external.
• Adherence to compliance standards.
• Manage systems to avoid unplanned, customer‑impacting outages.
• Manage the data floor and back of house mechanical loading capacity thereby ensuring that the cooling system is operating at its highest efficiency.
• Navigate and utilize CMS, EPMS, and BMS systems.
• Provide day‑to‑day exceptional customer service and support.
• On‑call availability may be required to respond to emergency situations at the data center.
• Take on other duties as required by STACK.

Please Note

• Work hours may vary based upon business needs.
• Job duties, roles, and responsibilities are subject to change over time.

The Details

• Location: Santa Teresa, NM
• Benefits: Healthcare, Dental Care, Vision Insurance, Life Insurance, Paid Time Off, Paid Leave Programs
• Travel: None or less than 5%
• Must be eligible to work in the United States
• Must pass comprehensive background and drug screening

Must‑have Qualifications

• High school diploma or equivalent.
• 2–3 years' experience in a data center or other related mission‑critical operations role.
• Knowledge of data center (hyper‑scale, enterprise, and colocation), and telecommunications industries.
• Experience working with various Microsoft Office applications and other database housing software.
• 1–2 years' experience in administering and managing facility preventative maintenance programs.
• 1–2 years' experience in vendor and project management.
• Ability to handle a multitude of tasks and work well in stressful situations.
• Working understanding of the electrical and mechanical systems used in a data center environment, including UPS, Transformers, PDUs, RPPs, Chillers, CRAH, CRAC, STS, ATS, and Pre‑action systems.
• Working knowledge of NFPA70e, NFPA72, NFPA25, and compliance issues as well as building codes in regard to fire life safety.
• Working knowledge and experience in data center trending and analysis, with the ability to rapidly learn and use PC‑based site monitoring systems.
• Occasional need to stand, walk, sit, use hands, reach or feel objects, climb stairs, balance, stoop or kneel, talk, see at close range, and hear for extended periods of time.
• Must be able to lift and/or move up to 25 pounds.
• Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on‑call support.
• Must be comfortable working in a high stress, fast‑paced environment with shifting priorities.

Compensation Range

$60.00 - $62.50

This Might Be Right For You If

• You are a strong communicator, persuasive and clear, blending analytics with experience in decision‑making.
• You do not get flustered easily. You can juggle multiple priorities while balancing urgent requests with shifting timelines and deliverables.
• You are a team builder. You take the time to understand and develop the strengths of your resources while formulating long‑term plans for the growth and success of the team.
• You are naturally curious and driven toward continual improvement. While you celebrate your successes, you take time to review and analyze campaigns for future learning.

STACK is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.