Technical Operations Engineer - Customer Analytics

General Motors; Warren (MI); Hybrid; USD 90,000 - 120,000; Full time

Job summary

General Motors in Michigan is seeking an Engineer, Customer Support and Analytics - Technical Operations to analyze customer journeys, performance and health of connected services. You’ll investigate issues, turn data into insights and collaborate with engineering, product, and contact-center teams to improve reliability and customer outcomes.

You’ll build and maintain performance metrics, dashboards, and reports that show customer impact, operational health, issue trends, and progress against

Qualifications

• Bachelor's degree or equivalent professional experience in CS/engineering or related field.
• 3+ years in technical operations, data analytics, or related discipline.
• Strong SQL and data analysis across multiple systems.
• Experience building dashboards in Power BI, Tableau, or similar.

Responsibilities

• Analyze end-to-end customer journeys and system performance to identify trends and risks.
• Resolve complex customer cases and establish escalation processes.
• Lead root-cause investigations for incidents and defects.
• Build dashboards and reports to show customer impact and operational health.
• Define data requirements and validation plans for new capabilities.
• Write and optimize SQL queries across multiple systems.
• Communicate findings and priorities based on customer impact and risk.
• Partner with engineering and support teams to implement improvements.
• Monitor post-release performance and document results.

Skills

SQL

Databricks

Power BI

Tableau

Python

Data analytics

Education

Bachelor’s degree in CS/Engineering/IS or related field

Tools

Datadog

Azure Analytics

Hadoop

Teradata

Job description

General Motors in Michigan is seeking an Engineer, Customer Support and Analytics - Technical Operations to analyze customer journeys, performance and health of connected services. You’ll investigate issues, turn data into insights and collaborate with engineering, product, and contact-center teams to improve reliability and customer outcomes.

You’ll build and maintain performance metrics, dashboards, and reports that show customer impact, operational health, issue trends, and progress against