Tech Ops Engineer - Support & Analytics

General Motors Corporation; Warren, Northern (MI, KY); Hybrid; USD 110,000 - 140,000; Full time

Job summary

General Motors Corporation is seeking an Engineer in Customer Support and Analytics for Technical Operations. You will analyze customer journeys, build dashboards, and investigate complex issues to improve reliability and customer outcomes.

You will use SQL across multiple systems, leverage Databricks, and translate findings into actionable improvements while collaborating with engineering, product, and contact-center teams. Hybrid role in the US.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 3+ years in technical ops, data analytics or related discipline.
• Strong SQL skills across multiple tables and transformations.
• Experience with dashboards in Power BI or Tableau.
• Ability to break down questions and communicate conclusions clearly.
• Experience with root-cause analysis and corrective actions.
• Strong written and verbal communication; multitask effectively.

Responsibilities

• Analyze end-to-end customer journeys and system performance for improvements.
• Resolve complex cases and create escalation processes for the team.
• Lead root-cause investigations for incidents and performance issues.
• Build dashboards and reports showing customer impact and health trends.
• Define data sources and validation plans for new capabilities.
• Write and optimize SQL queries across systems.
• Apply trend analysis and hypothesis validation for decisions.
• Use Databricks to automate analyses and scale insights.
• Translate findings into clear recommendations and priorities.
• Collaborate with engineering and operations to implement changes.
• Monitor post-release performance and share knowledge.

Skills

Bachelor’s degree in computer science,

3+ years experience

Strong SQL

Power BI/Tableau

Problem solving

Root-cause analysis

Communication

Education

Bachelor’s degree in computer science, engineering, information systems, data analytics, or related field

Tools

Databricks

Python

Power BI

ETL concepts

APIs / event-driven

Job description

General Motors Corporation is seeking an Engineer in Customer Support and Analytics for Technical Operations. You will analyze customer journeys, build dashboards, and investigate complex issues to improve reliability and customer outcomes.

You will use SQL across multiple systems, leverage Databricks, and translate findings into actionable improvements while collaborating with engineering, product, and contact-center teams. Hybrid role in the US.