Technical Operations Engineer

NetApp, Inc.; Morrisville (NC); Hybrid; USD 100,000 - 150,000; Full time

Job summary

NetApp, Inc. in Morrisville seeks a Technical Operations Engineer to maintain cloud-hosted Cassandra, Kafka, OpenSearch, and other open-source clusters. You will provide Linux-based operational support, handle incidents, and work with Product, Development, and Customer Success teams to drive reliability.

You’ll navigate AWS/Azure/GCP, apply automation, and participate in a 24/7 rotating shift while ensuring production stability and performance at scale.

Qualifications

• Bachelor's or Master's in Engineering or Computer Science.
• 3-5 years of relevant experience in IT or Ops roles.
• Strong Linux, cloud, and automation fundamentals.
• Proficient in Python, Bash, SQL and Git.

Responsibilities

• Provide expert operational support to cloud nodes (AWS/Azure/GCP).
• Respond to incidents and diagnose complex issues with engineering teams.
• Perform migrations, upgrades, and maintenance on the fleet.
• Develop and improve internal automation tools, docs, and procedures.
• Be a proactive TechOps team member and participate in a 24/7 shift roster.

Skills

Linux

Docker

Java

Python

Bash

SQL

Git

Open Source

Cloud

Networking

Education

Bachelor's or Master's in Engineering or Computer Science

3-5 years relevant experience

Job description

Job Summary

NetApp’s Instaclustr offering provides open source as-a-service, delivering reliability at scale. As a Technical Operations Engineer, you will be part of our TechOps team maintaining and supporting our large fleet of cloud-hosted Apache Cassandra, Kafka, OpenSearch & other open-source technology clusters. Every day will raise interesting and challenging problems ranging across many different areas such as fleet management, customer support, operation, and incident response. You will be working alongside other teams including Product Management, Development Teams, and Customer Success to help drive and shape the way we support our customers.

Essential Functions

• Provide expert operational support to our nodes running in the cloud (AWS/Azure/GCP)leveraging a background in Linux administration, Docker,and languages including Java, Python and Bash.
• Respond to customer queries and incidents, diagnosing and solving complex technical issues by liaising with customer engineering teams on Apache Cassandra,Kafka, OpenSearch, and other supported technologies while maintaining a high standard of customer communication.
• Investigate issues and apply standard change and maintenance procedures to optimize the performance and stability of production systems.
• Undertake complex cluster operations such as migrations, upgrades, and maintenance on our fleet.
• Develop and continually improve our suite of internal automation tools, applications, documentation, processes, and procedures.
• Be a proactive, reliable, and supportive member of the TechOps teamand participate in a 24/7 rotating shift roster.

Job Requirements

• Strong knowledge and experience with Linux and be comfortable working from the command line. This is essential, there are no GUIs here.
• Good fundamental computer science / software engineering skills and knowledge, particularly operating system internals, resource management, and networking.
• Previous experience working with databases and/or open-source techs (managingstandard tasks, handlingproduction issues, performance tuning) in a support role.
• Programming skills in Python, Bash scripting, SQL, and source code control usingGit.
• Exceptional ability to communicate clearly and professionally in written and verbal English is essential.
• Demonstrated ability to multitask.
• Passion for all things IT, and especially open source.
• Any customer service experience is favorable.

Education

Typically requires a Bachelor of Science or MasterDegree in Engineering or Computer Science

Typically requires 3-5 years of relevantexperience.

Compensation:
The target salary range for this position is 100,300 - 149,600 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.