Information Systems Engineer - NOC

NetApp, Inc.; Morrisville (NC); Hybrid; USD 113,000 - 168,000; Full time

Job summary

NetApp, Inc. is seeking a seasoned infrastructure professional to support enterprise environments across cloud, platform, network, and storage domains. You will monitor, troubleshoot, and optimize operations while driving automation and IaC initiatives.

The role emphasizes collaboration with Engineering, Architecture, Cybersecurity, Development, and Operations teams, along with on-call responsibilities. Familiarity with AWS, Kubernetes, OpenShift, and NetApp storage will be advantageous for

Qualifications

• Bachelor's degree in IT, Computer Science, Engineering, or equivalent experience.
• 3-5+ years supporting enterprise infrastructure, cloud, or platform operations.
• Strong troubleshooting, communication, and collaboration skills.
• AWS, Kubernetes, or related certifications are a plus.

Responsibilities

• Monitor, maintain, and troubleshoot infrastructure, cloud, storage, networking, and container platforms.
• Manage incidents, problem investigations, service restoration, and change activities.
• Implement automation and Infrastructure as Code solutions to improve operational efficiency.
• Collaborate with Engineering, Architecture, Cybersecurity, Development, and Operations teams.
• Develop technical documentation, runbooks, and operational procedures.
• Participate in on-call support and major incident response as needed.

Skills

Troubleshooting

Collaboration

Communication

Cloud platforms

Security awareness

Education

Bachelor's degree in IT/CS/Engineering

Tools

Linux

Windows Server

Active Directory

DNS

DHCP

VMware

Hyper-V

Kubernetes

OpenShift

Rancher

AWS

S3

Networking

NetApp storage

SAN

NFS

SMB/CIFS

iSCSI

LogicMonitor

Zenoss

Splunk

Instana

ServiceNow

Python

Shell

Ansible

Terraform

CloudFormation

Azure DevOps

Jenkins

GitHub

GitLab

ArgoCD

Job description

Job Summary

Supports enterprise infrastructure and business-critical services across cloud, platform, network, storage, and virtualization environments. Responsible for monitoring, incident response, automation, operational support, and continuous improvement to ensure reliable and secure services.

Job Responsibilities

• Monitor, maintain, and troubleshoot infrastructure, cloud, storage, networking, and container platforms.
• Manage incidents, problem investigations, service restoration, and change activities.
• Implement automation and Infrastructure as Code solutions to improve operational efficiency.
• Collaborate with Engineering, Architecture, Cybersecurity, Development, and Operations teams.
• Develop technical documentation, runbooks, and operational procedures.
• Participate in on-call support and major incident response as needed.

Technical Skills:

• Linux, Windows Server, Active Directory, DNS, DHCP
• VMware, Hyper-V, Kubernetes, OpenShift, Rancher
• AWS (EC2, EKS, S3)
• Networking: TCP/IP, routing, switching, VPN, firewalls, SNMP, NetFlow
• NetApp storage, SAN, NAS, NFS, SMB/CIFS, iSCSI
• LogicMonitor, Zenoss, Splunk, Instana, ServiceNow
• Python, Shell, Ansible, Terraform, CloudFormation
• Azure DevOps, Jenkins, GitHub, GitLab, ArgoCD

Job Requirements

• Bachelor's degree in IT, Computer Science, Engineering, or equivalent experience.
• 3-5+ years supporting enterprise infrastructure, cloud, or platform operations.
• Strong troubleshooting, communication, and collaboration skills.
• AWS, Kubernetes, or related certifications are a plus.

Compensation:
The target salary range for this position is 113,050 - 168,300 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. The range is based on 'On Target Earnings’ (OTE) representing the total potential earnings, which is the sum of the base salary and potential commission earned when performance targets are achieved. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, employee stock purchase plan, and/or restricted stocks (RSU’s). These offerings are subject to regional variations and governed by local laws, regulations, and company policies. We will provide detailed information about the specific benefits for your region during the recruitment process.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.