Technical Operations & Compliance Analyst

Daycos; Norfolk (NE); On-site; USD 65,000 - 90,000; Full time

Job summary

Daycos is seeking a Technical Operations & Compliance Analyst to strengthen reliability of technical operations through compliance coordination, security activities, and thorough process management. You will partner with technical, business, and customer teams to document, measure, and continuously improve operational and security controls.

In this role, you will help ensure audit readiness, manage documentation, and support ongoing improvements across security, IT operations, and

Qualifications

• Experience coordinating compliance and audit activities.
• Familiarity with security policies and disaster recovery.
• Ability to produce reports and dashboards.
• Strong cross-functional communication.

Responsibilities

• Coordinate compliance and audit activities, including evidence collection, documentation, readiness reviews, remediation tracking, and auditor communication.
• Maintain IT security policies, procedures, standards, and supporting documentation.
• Track compliance across security and regulatory frameworks.
• Coordinate security awareness activities, training, phishing campaigns, and cybersecurity communications.
• Coordinate disaster recovery plan reviews, testing, and documentation updates.
• Perform recurring access reviews and other security-related operational activities.
• Coordinate recurring technical operations activities: ticket review, escalation, maintenance, access management, lifecycle activities.
• Monitor systems to identify issues requiring follow-up or corrective action.
• Coordinate hardware replacement, software licensing, and technology lifecycle needs.
• Support employee onboarding/termination related to tech and access.
• Work across teams to ensure ownership, prioritization, and timely follow-through.
• Maintain technical operations procedures, documentation, and knowledge resources.
• Identify improvements within operations and compliance workflows.
• Standardize recurring processes to improve consistency and accountability.
• Identify repetitive activities that can be automated.
• Participate in testing/validation of changes and solutions.
• Develop and maintain reporting and dashboards on operations, compliance, security, and service performance.
• Track metrics, trends, risks, and opportunities.
• Provide recurring reporting on tickets, downtime, compliance, security, and performance.
• Improve reporting processes through automation.

Skills

Compliance coordination

Security operations

Documentation

Process improvement

Cross-functional collaboration

Reporting

Tools

ITSM tools

Documentation tools

Monitoring tools

Job description

At Daycos, strong technical operations, secure systems, and consistent processes are essential to supporting our employees and customers. The Technical Operations & Compliance Analyst supports the reliability and effectiveness of Daycos' technical operations through compliance coordination, operational process management, security activities, reporting, and cross functional collaboration.

This position serves as a key connection point between technical teams, business stakeholders, and customers for established operational processes and services. The role is responsible for keeping critical operational and compliance activities organized, documented, measurable, and continuously improving.

Position Accountabilities

Compliance & Security Operations

• Coordinate compliance and audit activities, including evidence collection, documentation, readiness reviews, remediation tracking, and communication with internal stakeholders and external auditors

• Maintain IT security policies, procedures, standards, and supporting documentation

• Track compliance activities and requirements across applicable security and regulatory frameworks

• Coordinate security awareness activities, including employee training, phishing campaigns, and cybersecurity communications

• Coordinate disaster recovery plan reviews, testing activities, and documentation updates

• Perform recurring access reviews and other security related operational activities

Technical Operations Coordination

• Coordinate recurring technical operations activities, including ticket review, issue escalation, scheduled maintenance, access management, and technology lifecycle activities

• Monitor operational systems and processes to identify issues requiring follow up, escalation, or corrective action

• Coordinate hardware replacement activities, software licensing, and other technology lifecycle needs

• Support employee onboarding and termination processes related to technology, systems, and access

• Work across technical teams and business stakeholders to ensure operational requests have clear ownership, appropriate prioritization, and timely follow through

Process, Documentation & Continuous Improvement

• Maintain technical operations procedures, process documentation, customer facing technical documentation, and internal knowledge resources

• Identify and implement practical improvements within technical operations and compliance workflows

• Standardize recurring operational processes to improve consistency, efficiency, documentation, and accountability

• Identify repetitive operational activities that can be simplified or automated

• Participate in testing and validation activities for operational changes and technical solutions

Operational Reporting & Visibility

• Develop and maintain reporting and dashboards related to technical operations, compliance, security, and service performance

• Track operational metrics and identify trends, recurring issues, risks, and opportunities for improvement

• Provide recurring reporting on areas such as ticket activity, downtime, compliance status, security activities, and operational performance

• Improve reporting processes through automation and effective use of available tools and technologies

Customer & Cross Functional Technical Coordination

• Serve as an operational technical contact for established customer-facing systems, services, and integrations

• Coordinate technical requests between customers, business stakeholders, and technical teams

• Assist with defining and documenting operational requirements, issues, and expected outcomes

• Maintain customer facing technical documentation and communicate operational changes when appropriate

• Escalate requests involving product design, product functionality, data analysis, or new solution development to the appropriate product or engineering resources